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Hotel Metropol & Spa

4.0 star property
Family-friendly 4-star hotel near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Hotel Metropol & Spa

An indoor swimming pool with large windows, wooden beams, and a view of a mountain and buildings outside.
Breakfast and dinner served
A spacious living room with a fireplace, wooden ceiling beams, and large windows offering a view of the outside.
A dining table with breakfast items, a view of snow-capped mountains, and wooden architecture.
Outdoor wicker furniture with yellow umbrellas, red flowers, and a mountain backdrop.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Free WiFi

Explore the area

View in a map
Matterstrasse 9, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a bed, a desk with a chair, a lamp, and a window with curtains.

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Double Room, Mountain View (Matterhorn)

A hotel room with a bed, a chair, a small table with fruit, a lamp, and a view of a mountain.

Superior Double Room, Mountain View (Matterhorn)

9.8 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

A hotel room with a bed, a chair, a small table with fruit, a lamp, and a view of a mountain.

Superior Double Room Single Use, Mountain View (Matterhorn)

  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Economy Twin Room

A double bed with two nightstands, each with a lamp and a phone.

Economy Twin Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Economy Double Room, 1 Queen Bed

A hotel room with a bed, bedside table, and a window with curtains.

Economy Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

About the area

Zermatt

Zermatt retreat .You'll be steps from Zermatt–Sunnegga Funicular and a 5-minute walk from Zermatt-Matterhorn Ski Paradise. St. Mauritius Church and Zermatt - Furi are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • St. Mauritius Church - 3 min walk - 0.3 km

Getting around

  • Zermatt Gornergratbahn Station - 6 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Golden India - ‬6 min walk
  • ‪Le Petit Royal - ‬5 min walk
  • ‪Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Walliserkanne - ‬5 min walk

About this property

Hotel Metropol & Spa

Family-friendly 4-star hotel near Zermatt-Matterhorn Ski Paradise
Hotel Metropol & Spa offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A fitness center, a sauna, and spa services are also featured at the family-friendly Hotel Metropol & Spa.

This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 22 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Metropol & Spa offers 22 accommodations with minibars and safes. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Metropol Spa has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a hot tub, and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.

Similar properties

Attica Family Suite with Matterhorn View | Mountain view
Hotel Jägerhof
Zermatt
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 1,001 reviews
The price is CA $357
CA $385 total
includes taxes & fees
Jul 2 - Jul 3
Hotel Jägerhof

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Metropol & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Frequently asked questions

How close is Hotel Metropol & Spa to the airport?

Hotel Metropol & Spa is 48.6 mi (77-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Metropol & Spa?

As of Jun 27, 2026, prices found for a 1-night stay for 2 adults at Hotel Metropol & Spa on Jun 28, 2026 start from CA $432, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Metropol & Spa have an airport shuttle?

Airport shuttle services are not available at Hotel Metropol & Spa.

Does Hotel Metropol & Spa offer free breakfast?

Hotel Metropol & Spa offers free buffet breakfast every day from 7:30 AM to 10 AM.

Is there a casino at Hotel Metropol & Spa?

No, there is no casino at this hotel.

What time is check-in at Hotel Metropol & Spa?

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Hotel Metropol & Spa?

Free parking is not available at this hotel.

Does Hotel Metropol & Spa have a pool?

Hotel Metropol & Spa features an indoor pool.

Does Hotel Metropol & Spa have a restaurant?

Hotel Metropol & Spa is home to Mountain View, which features local cuisine.

Does Hotel Metropol & Spa have a spa?

Pamper yourself with a day at Metropol Spa, where you can enjoy sports massages.

How close is Hotel Metropol & Spa to downtown Zermatt?

Hotel Metropol & Spa is 0.2 mi away from Zermatt.

Hotel Metropol & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 153 out of 203 reviews
Rating 8 - Good. 43 out of 203 reviews
Rating 6 - Okay. 3 out of 203 reviews
Rating 4 - Poor. 2 out of 203 reviews
Rating 2 - Terrible. 2 out of 203 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Grethe Karin

Liked: Cleanliness, staff & service, amenities
Very central location, very nice people and service at the hotel.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible view from the dining room. Short walk 300m to lift passes and the funicular.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Lorna

Liked: Cleanliness, amenities, property conditions & facilities
Stephanie at the front desk was outstanding. She helped me with finding medical assistance, recommendations for restaurants and basic room inquiries. The hotel is an awesome location and the spa amenities were very relaxing with a view of the Matterhorn (breakfast as well). Glad we chose to stay there!
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, conveniently located, incredible views from dinning room, pool and our room
Verified

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very good food, great location.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with wonderful staff.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Hailin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel at Zermatt

We absolutely love our stay at Metropol Spa Hotel. The views, the swimming pool/spa, the proximity to everything, the services, the room size and the friendliness of the staff, everything was perfect, and we would highly recommend this hotel to anyone who is seeking a comfortable time at Zermatt.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Pei-Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff and wonderful Matterhorn view from room! Highly recommended!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel and staff! really felt like home.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Scott L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt Ski trip

Great location, great spa facilities and the staff was wonderful. We thoroughly enjoyed our time and would definitely stay here again on a future trip.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, great location for ski lifts Fantastic staff
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very good restaurant.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Perfectly located in Zermatt’s center, incredible Matterhorn views from Pool, dining room, and garden; friendly staff, clean, incredible desk! Hope to return. Owner very outgoing with guests.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

EDWIN KEE CHEONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, the views, the staff, the location, everything is perfect
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Arut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and customer service
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was especially friendly and helpful.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Aelee

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind hotel staffs, clean room, great facilities and family & kids friendly hotel! Thanks a lot for wonderful vacation!
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Souroosh

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Metropole. Friendly staff and clean. we recommend this hotel.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel! Everyone was extremely friendly and the rooms were very clean. This is a great centralized location. When we come back, we will absolutely be staying here again!
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and helpful! They corrected my booking error with no problem! The hot tub and sauna were wonderful after our hikes! The views of the Matterhorn were spectacular! And the heated bathroom floors were a great Plus!! Highly recommend!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Amazing views.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in an excellent location!! Very close to the Sunnega lift and the Green line bus that takes you from lift to lift. Breakfast included was convenient. Having the spa after a long day was very needed!
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

David

Liked: Amenities
The room was clean, spacious and our view of the Matterhorn was like out of a storybook. Absolutely loved the pool and hot tub, which we used every day!
Stayed 3 nights in Sep 2023