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Hotel Schwarzsee

Property class: 3
3-star ski-in/ski-out hotel near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Hotel Schwarzsee

Outdoor wooden benches with red umbrellas, set against a snowy mountain backdrop.
A wooden interior with tables and chairs, large windows with curtains, and a view of snow-capped mountains.
A hotel room with a wooden ceiling, white walls, a green chair, a bed, and a bathroom with a sink and towel rack.
A restaurant with a view of snow-covered mountains through large windows.
A wooden interior with a reception desk, seating area, and wall-mounted pictures.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Housekeeping

Explore the area

View in a map
Schwarzsee, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Furi Ski Area
    ‪1 min walk‬
  • Place, Furi - Riffelberg
    ‪1 min walk‬

Room options

View all photos for Room, 1 Double Bed, Private Bathroom

A single bed with a wooden frame, a small wooden nightstand, a red chair, and a radiator.

Room, 1 Double Bed, Private Bathroom

7.0 out of 10
Good
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Triple Shared Bathroom)

A dormitory room with two beds, a wooden ceiling, and a green chair.

Room (Triple Shared Bathroom)

  • 15 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room (Quadruple Shared Bathroom)

A bathroom with a white sink, a mirror, and a window above the sink.

Room (Quadruple Shared Bathroom)

  • 15 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 1 Double Bed (Double Shared bathroom)

A single bed with a wooden frame, a small wooden nightstand, a red chair, and a radiator.

Room, 1 Double Bed (Double Shared bathroom)

10.0 out of 10
Exceptional
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Shared Dormitory, Shared Bathroom

A room with two bunk beds, a window with a red curtain, a white radiator, and a view of mountains.

Shared Dormitory, Shared Bathroom

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

Bed in dormitory STANDARD

  • Sleeps 1

DOUBLE MOUNTAIN VIEW

  • Sleeps 4

QUADRUPLE WITH SHARED BATHROOM

  • Sleeps 6

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About the area

Zermatt

Near the slopes.Within a 5-minute walk of the hotel, you'll find Zermatt-Matterhorn Ski Paradise and Furi - Riffelberg. Furi Ski Area and Schwarzsee Lake are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Furi Ski Area - 1 min walk - 0.0 km
  • Furi - Riffelberg - 1 min walk - 0.0 km
  • Schwarzsee Lake - 8 min walk - 0.3 km

Restaurants

  • ‪Elsie Bar - ‬70 min drive
  • ‪Brown Cow Pub - ‬70 min drive
  • Old Zermatt
  • ‪Take it Döner - ‬70 min drive
  • Ice Buffet

About this property

Hotel Schwarzsee

3-star ski-in/ski-out hotel near Zermatt-Matterhorn Ski Paradise
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. Ski-in/ski-out access, a terrace, and ski storage are also featured at Hotel Schwarzsee.

This 3-star Zermatt hotel is smoke free.

  • 16 guestrooms or units
  • Ski equipment storage
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • No smoking on site
  • Coffee shop
  • Dining venue
Hotel Schwarzsee offers 16 accommodations with complimentary toiletries. These individually furnished accommodations have separate dining areas. Smart televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

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  • Spa
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includes taxes & fees
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Property amenities

Family friendly

  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Things to do

  • Ski storage
  • Ski-in/ski-out access
  • Snowshoeing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Smart TV

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Separate dining area

More

  • Heating
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Hotel Schwarzsee is in a car-free zone and can be reached only by cable car or foot.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Schwarzsee Zermatt
Schwarzsee Zermatt
Hotel Schwarzsee Hotel
Hotel Schwarzsee Zermatt
Hotel Schwarzsee Hotel Zermatt

Frequently asked questions

Does Hotel Schwarzsee have an airport shuttle?

Airport shuttle services are not available at Hotel Schwarzsee.

Does Hotel Schwarzsee offer free breakfast?

Hotel Schwarzsee does not offer free breakfast.

Is there a casino at Hotel Schwarzsee?

No, there is no casino at this hotel.

What time is check-in at Hotel Schwarzsee?

Check-in start time: 3 PM; Check-in end time: 4 PM.

Is there free parking at Hotel Schwarzsee?

Free parking is not available at this hotel.

Does Hotel Schwarzsee have a pool?

Hotel Schwarzsee does not have a pool.

Does Hotel Schwarzsee have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Schwarzsee have a spa?

There are no spa services available at this hotel.

How close is Hotel Schwarzsee to downtown Zermatt?

Hotel Schwarzsee is 2.6 mi away from Zermatt.

Hotel Schwarzsee Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 52 reviews
Rating 8 - Good. 14 out of 52 reviews
Rating 6 - Okay. 4 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 4 out of 52 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent, property location is excellent, Views are spectacular, Food was average.
View of the Matterhorn at 6AM from my room
View of the Matterhorn From the Patio early AM
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable and the hotel staff were very helpful and attentive; I received excellent treatment from them.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Staff was great, food was delicious, ski gear room could use a few upgrades to help dry boots & clothes
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The facility was great, staff was friendly, food was good, location couldn’t be better. The only thing that wasn’t great was the pillows, which were pretty small
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff went an extra mile to accommodate our special dietary requirement during dinner service :)
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hospitality!
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sitting right under the Matterhorn, best location on Zermatt. Good food, relatively affordable. Highly recommend for the view.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Disliked: Amenities
As you are totally captive after 5pm every night an area to hang out with games, tv, music. Room was never cleaned in 3 nights. Food included but cheap.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view of the Matterhorn. The hotel is basic but clean.
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
Need more comfort and better foods
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
affable. pleasure staying. staffs were friendly and care for you while you are staying. met a lots of good friends.
Stayed 6 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing ambiance of high mountains

Amazing mountain ambiance - that was my second time staying in this hotel. Matterhorn view from my balcony, good breakfast and excellent dinner, friendly and helpful staff. Unfortunately it gets booked up very quickly during the summer so it’s really hard to get.
Matterhorn in the evening. View from the balcony.
Matterhorn at sunrise. View from the balcony.
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness

Basic place but great views and ski in ski out

We stayed for four days, which was a bit long. The views are spectacular but the place is pretty basic so we got tired after a while (no access to the village after 16). Food was quite bad (breakfast was basic but ok, dinners were low quality). Would recommend for a few days if you are looking for a basic stay with ski in ski out!
Stayed 5 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
They had zero backup plan for poor weather, and literally cancelled one of our booked days without any plan to compensate. We had to find our own accommodations for that night. Upon arriving the next day, the staff were clearly overworked and never had any idea what was going on. This hotel added unnecessary stress to our trip due to incompetence and poor planning
Stayed 5 nights in Feb 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities
The location is breathtaking, but the hotel should be clear that the final gondola up is around 4p up front in their marketing material. The staff was not communicative via email once the issue was identified 7 and 2 days prior to arrival. The accommodations are spartan but for the most part, comfortable. That said, there are no cards or board games to occupy the time in the evenings. Would not recommend staying for more than a night based on the location.
Stayed 5 nights in Dec 2025
Verified review

2/10 Terrible

No transportation up to hotel. Was told no one allowed to go to this hotel. I canceled.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

convenient for photography and clean room

the room with private bathroom is small, basic simple but very clean and warm. from the balcony you face Matterhorn and very convenient for photography. and this is the reason i booked. just want everyone know that there is no water kettle in the room, only one power socket on the wall which is next to the door, and one in the bathroom.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin!? Schwarzsee Hotel is amazing for skiers who travel across the continents with the mentality to enjoy the outdoors. This hotel is very convenient as it is a ski-in-and-out hotel. With the most amazing views of the Matterhorn and part of the Swiss Alps just out your window. The gondola is one minute walk and to embark further up in the mountains and all the way to Cervinia ski resort which lands in Italy!! The staff at the hotel are polite and helpful, the food is beyond delicious. Enjoyed every meal for 4 consecutive days. Your stay includes breakfast and dinner. The dormitories are a bit stretchy and the mattresses hard spring coils. But if you are here to ski the alps, this is just a minor thing that you can overlook. I would definitely comeback!!
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel partly up the mountain accessible only by cable car. They should warn people strongly no service up after 4 PM. But the stay was exceptional. Immediate access to trails. Incredible views of Matterhorn and immediate access to hiking trails and cable service a lot higher. Good meals, dinner and breakfasts. Dinner is included in stay, but waiters should warn that beverages are separate and charged for, even five euros for a cheap little teabag. Everything is included at breakfast, which are good. My room window looked out on the Matterhorn, and watching it in starlight and at dawn was incredible. I did not realize where this hotel was when I booked it, and got so much more than I expected. Kind and helpful staff. Strongly recommend this place. (Not every room has a Matterhorn view like mine did, not is the weather as good as it was on my stay. Cloudy or bad weather obvious affects views and activities, and hotel has no control over this.)
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unsere Erfahrung mit dem Hotel Schwarzsee war durchwachsen. Positiv hervorzuheben ist die exponierte Lage, gute Aussicht aus den Zweibettzimmern und das freundliche Personal, insb. im Restaurant, sehr sympathisch und zuvorkommend. Negativ war unser Zimmer, in welchem Teile des Fussbodens und Mobiliar defekt waren. Gestört hat uns vor allem die Dusche: im Stehen Duschen war nicht möglich, da der Schlauch dafür zu kurz war, dazu Schimmel in den Fugen. Vor Ort angesprochen versprach die Rezeption zu schauen was sich tun ließe, passiert ist jedoch nichts. Solche Mängel dürfen auch bei einem für Zermatt ordentlichen Preis für die exponierte Lage einfach nicht entstehen. Einfacher Standard ok, aber doch bitte nicht in diesem renovierungsbedürftigen Ausmass!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
部屋からマッターホルンが見えて景色が本当に良かったです。
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高です。 スイスに来る時はまた必ず泊まりに来ます。
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
二泊する予定が飛行機に遅れ一泊のみとなってしまいました。 しかし、トレッキングや景色や料理など存分に楽しめました。 白夜でしたので夜中に起きてマッターホルンを登る光の列を見たときや明け方の真っ赤なマッターホルンは感動しました。 お部屋はお湯も出てトイレも水洗。洗面にコンセントもあり、山の上とは思えないしっかりしたホテルでした。
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastiska dagar

Otroligt härliga dagar. Perfekt boende uppe i backen med pister runt om. Bra middag och lugnt och skönt för att orka morgondagen. Bra sängar, bra frukost och trevlig personal
Stayed 4 nights in Mar 2025