Book Cheap Hotels in Alice Town

The resort and location were absolutely beautiful. But I have never been more miffed, confused, or just flat out upset about the service in anything I've ever done my life. - I was with a group of 6 (3 couples) and whenever we would ask a question there was zero eye contact, employees would mumble under their breath with some half made up answer, and the answers were never correct. - The front desk did not care at all when it came to helping us book an excursion (which we never went on). It was like I was bothering them and they had zero interest in helping us. - I constantly saw multiple employees just loitering around on their cell phones providing no help what so ever. A couple times we asked for directions to a restaurant on property and got several "I don't know." Several times I would go into the lobby or casino bathrooms and there would be 2-3 employees in there on their cells phones watching videos and texting. - I bought a few items inside the lobby gift shop and gave the cashier my last name when I checked out and she started laughing hysterical. I asked what was so funny and she said "You must of gotten made fun of so much in high school for that name." I said "nope, I never did" & she said "well you should have" -Our last night at dinner our entire table thought the water tasted funny, we said something to the server and she said "No it doesn't, there's nothing wrong with the water." just poor concern for the guest all around. F (worst customer service)

we arrived at 3:45pm to a somehow empty resort but still had to wait for our room. The surrounding is all a construction site, because the resort was bought back 4 months ago by a group and they decided to build up. Cranes and constructions workers are everywhere. The resort is huge 3 miles long and you do not get a golf cart so you have to walk everywhere. No one indicated us the places to go eat and the hours so we would arrive at the pool grill at 3pm to found out it is closed and that we have to walk 1 miles to the casino to get food. It is too bad because the beach and water is beautiful but the service is terrible. no fitness center, no spa, nothing except gambling. not a destination for family.

STAY AWAY from Big Game Club if you want to go on a dive vacation in Bimini! We had a HORRIBLE experience with the dive shop! Otherwise this would have been a 5 star review. The hotel is clean, in a great location, and the staff outside of the dive shop is wonderful and very friendly! The person who runs the dive shop and is also the divemaster, started out being great to work with. Our first day there the water was choppy, but he took us to two great locations and we had a great dive experience. I should note that he didn't get in the water with us for the second dive and that there were two other divers with us that day. Then the story changed. We wanted to do more diving, but a cold front came through, no big deal. He told us to wait a day and then we could go diving, then we were told that unless other divers showed up he couldn't take us out because it wasn't profitable. When he realized he shouldn't have said that he back peddled and blamed the weather, even though he was planning on taking us out as long as the other divers showed. Then he promised us he would take us out the next day, sure enough the next morning we got a call from him saying the weather was too bad. On our final morning in Bimini while waiting for the water taxi I noticed just two divers on the boat getting ready, I asked the divemaster about this since the weather was the same as the previous two days and he said since they were getting certified (aka paying more money) they could go diving. Basically I spent a week being lied to by a lazy divemaster that didn't want to do his job. We choose to stay at Big Game Club because of the dive shop and the dive boat and ended up frustrated and hurt because of the poor staff running it.