6/10 Okay
Pauline
9 Mar 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Overall, a disappointing experience.
The hotel was very pleasant with a large bar area and plenty of comfortable seating with tables in the communal areas and very well located in the city.
The rooms were very small but pleasant. However, our main disappointment was that this hotel doesn’t fit with its 4 star rating.
There are no extras in the rooms, not even water or glasses. There’s no coffee, tea, toiletries, slippers, dressing gowns. This was a shock, particularly as the price was much higher than other luxury hotels we have stayed it. When we asked if we could have some water, we were shocked to be told no and that this is a budget hotel. At E360 per night with breakfast, that certainly isn’t budget.
Breakfast was very nice and everywhere was very well appointed and pleasant. Staff were not particularly friendly on the whole, apart from one who, as we were leaving, apologised about the water but explained that this was hotel policy.
I am guessing that this hotel is mainly for quite young people on business trips so it’s pleasant and convenient for them and they don’t have to think about the value for money as they’re not paying themselves. This experience has put us off ever staying in a Motel One again.
Pauline
Stayed 1 night in Mar 2024