Aparthotel

Hollywood Mirage - Excel Hotels & Resorts

3.5 star property
Family-friendly 3.5-star aparthotel near Siam Park

Choose dates to view prices

Photo gallery for Hollywood Mirage - Excel Hotels & Resorts

2 outdoor pools, pool umbrellas, sun loungers
Flat-screen TV
Property grounds
Fridge, microwave, stovetop, coffee/tea maker
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Laundry

Explore the area

Map
Calle Sierra Nevada, sn, Arona, Santa Cruz de Tenerife, 38650
  • Los Cristianos Beach
    ‪19 min walk‬
  • Las Vistas Beach
    ‪4 min drive‬
  • Siam Park
    ‪4 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪12 min drive‬

Room options

Apartments 2 Bedrooms vista mar (1+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

Apartments 2 bedroom vista mar (3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartments 1 bedroom vista mar (3)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartments studio vista mar (2)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartments 2 Bedrooms vista mar (2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (5)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (4+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (3+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (3+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (2+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartments 1 bedroom vista mar (2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment studio vista mar (1+1)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment 2 bedrooms vista mar (2+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (1+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 1 bedroom vista mar (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 2 Bedrooms vista mar (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 Bedrooms vista mar (1+4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartament 2 Bedrooms vista mar

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Twin Beds

Apartament 1 bedroom vista mar

  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom vista mar (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom vista mar (1+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartament studio vista mar

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

Apartment 2 bedrooms (3+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (5)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (2+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (4+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 1 bedroom (2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom (1+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom (3)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 2 bedrooms (3+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (2+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment studio (2)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment studio (1+1)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment 1 bedroom (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 2 bedrooms (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Twin Beds

Apartment 1 bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment studio

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

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About the area

Arona

In suburbs.Within 3 miles (5 km) of this aparthotel, you'll find Siam Park and Playa de las Américas. Playa De Los Tarajales and Los Cristianos Beach are also within 2 miles (3 km).

What's nearby

  • Los Cristianos Beach - 19 min walk - 1.6 km
  • Las Vistas Beach - 4 min drive - 2.3 km
  • Siam Park - 4 min drive - 4.5 km
  • Playa de las Américas - 6 min drive - 4.5 km
  • Fañabé Beach - 7 min drive - 7.2 km

Getting around

  • Tenerife South Airport (TFS) - 13 min drive

Restaurants

  • ‪The Vault Bar Tenerife - ‬8 min walk
  • ‪Mercado la Pepa - ‬6 min walk
  • ‪Olive Garden Deli - ‬6 min walk
  • ‪Los Corzos - ‬10 min walk
  • ‪Restaurante Pailebot - ‬17 min walk

About this property

Hollywood Mirage - Excel Hotels & Resorts

Family-friendly 3.5-star aparthotel near Siam Park
Hollywood Mirage - Excel Hotels & Resorts offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A library, a terrace, and a complimentary children's club are also featured at the family-friendly Hollywood Mirage - Excel Hotels & Resorts.

Smoking is allowed in designated areas at this 3.5-star Arona aparthotel.

  • 335 guestrooms or units
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hollywood Mirage - Excel Hotels & Resorts offers 335 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.

This Arona aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.

Languages

English, French, German, Italian, Russian, Spanish

Similar properties

Property amenities

Beach

  • Sandy beach nearby
  • Beach loungers
  • Beach umbrellas
  • Free beach shuttle

Pool/Spa

  • 2 outdoor pools
  • Full-service spa
  • Massage
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • Free area shuttle
  • Free beach shuttle

Family friendly

  • Baby bath
  • Bed rails
  • Children's games
  • Children's pool
  • Free children's club
  • High chair
  • Stair gate

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily buffet breakfast available 8:30 AM to 11:00 AM for a fee: EUR 13 for adults and EUR 6.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Library
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In the suburbs

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 335 units
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 13 for adults and EUR 6.5 for children
  • Housekeeping is available for an additional fee and varies based on unit size
  • In-room safe fee: EUR 12 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.

Property Registration Number A38083101

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Suites Mirage Aparthotel Arona
Suites Mirage Arona
Suites Mirage Aparthotel
Hollywood Mirage
The Suites at The Mirage
Hollywood Mirage Excel Hotels Resorts
Hollywood Mirage - Excel Hotels & Resorts Arona
Hollywood Mirage - Excel Hotels & Resorts Aparthotel
Hollywood Mirage - Excel Hotels & Resorts Aparthotel Arona

Hollywood Mirage - Excel Hotels & Resorts Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 341 out of 784 reviews
Rating 8 - Good. 306 out of 784 reviews
Rating 6 - Okay. 93 out of 784 reviews
Rating 4 - Poor. 29 out of 784 reviews
Rating 2 - Terrible. 15 out of 784 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

bev

Disliked: Property conditions & facilities
The room was of good size but the bath panel was broken the zurcussi bath did not work and the door did not shut properly due to a screw missing. The bed settee was worn out and uncomfortable to sit on.
Stayed 7 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

Steven

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Lovely stay, we stayed for a few days and was nice and relaxing at hotel
Stayed 3 nights in Mar 2025

8/10 Good

Giuseppe

Liked: Cleanliness, room comfort
Beautiful property. Excellent front office service, walkable to beaches, restaurants,shopping & attractions. Accomodations roomy and well laid out, but does require updating. Finishes/furnishings worn & tired. Buffet restaurant provides options, but menu never changes. Restaurant service is hectic & disorganized. Menu stations, coffee stations require better. maintenance and quicker replenishing. 8/10, but could be 10/10 with some attention.
Stayed 10 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Amazing stay

Hotel is stunning! The staff were so lovely and friendly and couldn’t be more helpful! Nothing was to much for them Great location, big rooms and balconies and lots of amenities on site Will 100% be returning
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Great for families, but careful for over 60,s

The reception noted our email asking for a room near a lift and provided us with one as some blocks did not have lifts and meant carrying your cases up flights of steps. Not recommended for a quiet restful holiday and for people with walking difficulties. Great free transport down to beachfront where it was lovely and flat. We expected a few children holiday week but all four weeks full of them wasn't what we wanted. Entertainment team worked really hard but limited room with only 12 tables let it down. Not a hotel for us late 60's.
Stayed 28 nights in Feb 2025

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Booked a 2 bed apartment which was clean and very spacious. Pools and social areas all very clean and well presented. The only thing that lets the hotel down is the food. Food tasted great but even when going in when it just opened it was mainly cold. From reading previous reviews we found the microwave which rescued the food, although this really shouldn't be necessary. Having said that, would recommend the hotel as a whole.
Stayed 6 nights in Mar 2025

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good facilities,hotel food not great but can eat out easily,pleasant stay.
Stayed 8 nights in Feb 2025

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was lovely and just what we needed for a 4 night stay although would stay longer. Staff were friendly & helpful. Rooms were clean. Short walk to bars & shops. Pools & pool areas were nice. Would stay again
Stayed 4 nights in Mar 2025

10/10 Excellent

Olena

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 9 nights in Feb 2025

6/10 Okay

Deborah L

Travelled with partner
Liked: Cleanliness
Staff were great to deal with!! They go above and beyond to assist you. The building(s) really need some TLC.
Stayed 10 nights in Feb 2025

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel spacious 2 bedroom apartment
Stayed 4 nights in Feb 2025

6/10 Okay

Graham

Disliked: Cleanliness, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay friendly staff. Spacious clean apartment with good balcony. Very good breakfast choice but hot food not the warmest. Hilly walk back from main strip, but we were aware of this , however hotel bus provided if required.
Stayed 7 nights in Feb 2025

8/10 Good

Natalia

Room and bathroom need refreshment. You can hear every sound from other rooms. Very noisy in the evening. Sauna additionally payed.
Stayed 3 nights in Feb 2025

8/10 Good

Kirsten

Disliked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Bethany

Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2025

8/10 Good

Rishi

Liked: Cleanliness, property conditions & facilities
It was disappointing to see that the rooms didn’t have drinking water
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

60% satisfied

Stay was ok, wasn't able to check in the first day due to flught issues had to come in the following day, tried to see if a night unused could be refunded but no all booking fees was charged. The room came with a 2 single bed when its just one guest instead of a Queen size bed. The lodge environment smells of cleaning detergent not very good for someone with breathing issues. Food was just ok nothing spectacular.
Stayed 3 nights in Feb 2025

6/10 Okay

Deborah L

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff are very friendly and accommodating, went above and beyond to assist us during our stay. The overall property really needs some TLC, this is something that needs to be rectified by ownership, owners need to reinvest $$ back into the property. The rooms really needs to be updated with paint, plaster, tiling, new beds, new sofas, etc.
Stayed 2 nights in Feb 2025

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities
Loved it will definitely be back , great atmosphere friendly spotlessly clean
Stayed 6 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great hotel and was upgraded on arrival, some issues with a faulty shower but other than that amazing place.
Stayed 4 nights in Dec 2024

8/10 Good

Pattareewal

Travelled with family
Liked: Room comfort
Stayed 7 nights in Feb 2025

2/10 Terrible

Katarina, Carlisle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One advice - AVOID THIS HOTEL This hotel has its best times well over. Outdated rooms, furniture and equipment are not its biggest problem though. The "cleanliness" is appaling. I have never seen a hotel room this unkempt and filthy. No surprise it's a paradise for cockroaches - the one in our bathroom was a really good size. Housekeeping is non-existing in this "hotel" (hostel would be more appropriate although I think that even hostels have better hygiene standards than this "4* hotel"). I think the housekeepers just wipe all rooms and floors with one and same mop/cloth as after the "cleaning" (occurs once a week) there were even more varieties of hair and dirt than before (I initially cleaned the room myself (and especially the bathroom) after our arrival as it was not possible to stay there otherwise) so I had to clean again after the cleaners' visit. Having seen other reviews with exactly the same theme, I understood that complaining was futile. Even my two sons (11 and 10) who are certainly not the tidiest people in the world noticed the dirty bathroom sinks and kitchen counter shortly after we arrived. Nothing could ever outweigh this. Besides this, the hotel is old, half of the furnite is broken or falling apart, staff at the reception are superslow and not very helpful and the bathroom was really small (and sooo dirty!) considering the size of the whole room. Beds on wheels are just a cherry on the top of this disaster mirage.
Stayed 6 nights in Feb 2025