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Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

3.0 star property
3-star hotel near Biltmore Estate

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Photo gallery for Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Exterior
Property amenity
Room, Multiple Beds, Non Smoking
Property amenity
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
4 Roberts Rd, Asheville, NC, 28803
  • Place, Blue Ridge Parkway Asheville Entrance
    ‪2 min drive‬
  • Place, Blue Ridge National Heritage Area
    ‪3 min drive‬
  • Place, Blue Ridge Parkway Visitor Center
    ‪3 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(57 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Lobby

Clarion Pointe Biltmore Village

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,653 reviews
The price is CA $91
CA $103 total
includes taxes & fees
May 10 - May 11
Clarion Pointe Biltmore Village

About the area

Asheville

South Asheville stay.Your stay at this South Asheville hotel places you within 2 miles (3 km) of Historic Biltmore Village and Cathedral Of All Souls. Highland Brewing Company and Western North Carolina Nature Center are also within 3 miles (5 km).

What's nearby

  • Blue Ridge Parkway Asheville Entrance - 2 min drive - 3.3 km
  • Historic Biltmore Village - 2 min drive - 2.4 km
  • Blue Ridge National Heritage Area - 3 min drive - 3.6 km
  • Blue Ridge Parkway Visitor Center - 3 min drive - 4.3 km
  • Western North Carolina Nature Center - 3 min drive - 4.4 km

Getting around

  • Asheville Regional Airport (AVL) - 22 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Orale’s Bar And Grill - ‬4 min drive
  • ‪Sweeten Creek Coffee - ‬13 min walk
  • ‪Juicy Lucy's Burger Bar and Grill - ‬4 min drive

About this property

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

3-star hotel near Biltmore Estate
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel. Free self parking is available. A complete renovation of Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel was completed in January 2023.

This 3-star Asheville hotel is smoke free.

  • 1 building
  • 73 guestrooms or units
  • 4 levels
  • Built in 2009
  • To-go breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

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  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.6 out of 5, Wonderful, 1,009 reviews
The price is CA $105
CA $119 total
includes taxes & fees
May 4 - May 5
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas
  • Wine tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 606 out of 1143 reviews
Rating 8 - Good. 317 out of 1143 reviews
Rating 6 - Okay. 138 out of 1143 reviews
Rating 4 - Poor. 53 out of 1143 reviews
Rating 2 - Terrible. 29 out of 1143 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

SALLY, GENEVA

Liked: Cleanliness, amenities, property conditions & facilities
Great room, clean large
Stayed 1 night in Jan 2026

6/10 Okay

Denise

Liked: Cleanliness, staff & service
Room was clean. Very noisey hotel. Person above us had heavy feet and we had to call the desk.
Stayed 2 nights in Jan 2026

4/10 Poor

Shuting

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The room we stayed has a mold, wet smell when we walked in. We are traveling with 3 young children and we do not feel comfortable for the kids to stay inside. We reported to the front desk request another room, unfortunately that was the last room available. The staff member was very friendly, he come in with deodorizer spray, he sprayed the AC filter, the room smelled better, however it does not change the mold conditions of the room. The floor was very dirty, my kids walked for 2 mins and their feet were already black. There was even an empty cup on the floor from last reservation. The Walk-in shower was leaking and the water was everywhere inside the bathroom, which made it unsafe for you to walk around, it was very slippery. We reported to the front desk, however it was not fixed as they promised. The property itself needs a lot of improvement as well. The exhaust fan never worked, the sofa bed is old and very uncomfortable to sleep on. My 3 kids ended up staying with us in 2 queen beds, it was just very inconvenient. The staff member were very friendly, the breakfast was ok, very basic but hot and clean. The location is very convenient as well. Our biggest concern was the cleanliness and the condition of the room, other than that, it was good.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jamea

Stayed 1 night in Jan 2026

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Everything very clean. Just the breakfast ran out so fast, around 8:00am wasn’t enough food to eat
Stayed 1 night in Dec 2025

6/10 Okay

Ashok

Liked: Cleanliness
Stayed 2 nights in Dec 2025

6/10 Okay

Gary

Liked: Cleanliness, amenities
Room was clean. We didn't spend a lot of time at the hotel but it was good for our short time there. Would stay again
Stayed 2 nights in Dec 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and friendly staff.
Stayed 2 nights in Jan 2026

8/10 Good

Nguyet

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2026

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel. Very clean
Stayed 3 nights in Dec 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean room, front staff was quick and helpful....I loved the fact that this amazing cozy and modern room was only like 12 minutes from the Biltmore House.
Stayed 1 night in Jan 2026

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 3 nights in Dec 2025

6/10 Okay

Ariel

Travelled with partner
Disliked: Cleanliness, amenities
The room was just OK. The bathroom floor was sticky. We made it known to housekeeping but they never cleaned our room during our stay.
Stayed 2 nights in Jan 2026

6/10 Okay

Tami

Stayed 2 nights in Jan 2026

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely friendly and accommodating. We took a family trip with young kids and felt safe. Room was clean. Would definitely stay again.
Stayed 2 nights in Dec 2025

2/10 Terrible

Noel

Travelled with family
Disliked: Cleanliness, staff & service
The staff would not do anything extra to help in anyway. I called down to ask for bedding for our pullout couch and they told me I could come down and get it. The floors in our room were extremely dirty. None of the cleaning spouse speak English, so it was very difficult asking for any amenities like toilet paper, extra towels, and things like that. When we made the reservation, we indicated that there would be four people staying and yet they only leave three towels and 3 wash clothes. We waited on someone to come to the front desk to check us in for over 30 minutes. We were already tired from traveling all morning was just extremely frustrating. Once we were in the room, the air would not cool the room enough to be very comfortable. None of the plug-ins worked for any of our cell phone and headphones and we constantly were having to take turns charging them in the car with we would go out. The one positive is, It’s very close to downtown Asheville without saying right in downtown Asheville. Granite we like the location, but we will never plan to stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest hotel I’ve stayed at in years! Easy to get to.
Stayed 1 night in Jan 2026

8/10 Good

Cassandra

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was clean, but the surrounding area is very loud. If you enjoy the white noise of traffic, you’ll really appreciate this spot. Great proximity to Biltmore Village. The breakfast that’s included isn’t much to mention, but it is free—so there’s that. As long as you’re only looking for a spot to sleep you’ll be pretty happy here. Definitely not a spot for relaxing or scenic, but otherwise good.
Stayed 2 nights in Jan 2026

8/10 Good

Danny

Stayed 2 nights in Jan 2026

6/10 Okay

Patrick, Chicago I

Liked: Cleanliness, property conditions & facilities
The room was in good condition eight out of 10 stars for cleanliness. There were a couple long hairs on the bathroom floor, but everything was very tidy and clean.
The bathroom was clean, although the drain on the tub could have been cleaned out more regularly. It drained very slow.
Stayed 1 night in Dec 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay, clean quiet room, good breakfast
Stayed 1 night in Jan 2026

10/10 Excellent

Patricia Ann

Disliked: Staff & service
Stayed 1 night in Dec 2025

6/10 Okay

robin

Business traveller
Staff wasn’t very helpful. 2 Lights didn’t work in room and it was very dark.
Stayed 1 night in Dec 2025

6/10 Okay

Catherin

Travelled with family
Liked: Cleanliness
The staff was courteous. The rooms were okay, but comfortable. The breakfast didn't have a wide selection. The edges tasted like powder.
Stayed 1 night in Dec 2025

6/10 Okay

karen

Travelled with family
Liked: Staff & service
Na
Stayed 1 night in Dec 2025