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Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

2.5 star property
Hotel near Asheville Outlets in Asheville

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Photo gallery for Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Exterior
Interior
Interior
Interior
Free daily continental breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

View in a map
12 Rocky Ridge Road, Asheville, NC, 28806
  • Place, Asheville Outlets
    ‪2 min walk‬
  • Place, Biltmore Estate
    ‪7 min drive‬
  • Place, The Orange Peel
    ‪9 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪10 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Standard Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Standard Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

9.2 out of 10
Wonderful
(31 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

8.8 out of 10
Excellent
(6 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(36 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(103 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Ground Floor

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Asheville

West Asheville stay.A stay at this West Asheville hotel places you within half a mile (1 km) of Asheville Outlets and 3 miles (5 km) of North Carolina Arboretum. New Belgium Brewing Company is within 6 miles (10 km) and The Orange Peel is within 9 miles (15 km).

What's nearby

  • Asheville Outlets - 2 min walk - 0.2 km
  • Biltmore Estate - 7 min drive - 7.3 km
  • The Orange Peel - 9 min drive - 10.3 km
  • University of North Carolina at Asheville - 9 min drive - 11.4 km
  • Asheville Mall - 12 min drive - 13.7 km

Getting around

  • Asheville Regional Airport (AVL) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Taco Bell - ‬9 min walk
  • ‪Apollo Flame Bistro - Brevard Rd - ‬14 min walk
  • ‪Popeyes Louisiana Kitchen - ‬9 min walk

About this property

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Hotel near Asheville Outlets in Asheville
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG offers its guests a seasonal outdoor pool, a hot tub, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG. Free self parking is available.

This Asheville hotel is smoke free.

  • 108 guestrooms or units
  • 5 levels
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG offers 108 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Parking for buses, RVs, or other large vehicles is not available at this property.

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Asheville-Biltmore Square
Holiday Inn Express Hotel Asheville-Biltmore Square
Holiday Inn Express Hotel Suites Asheville Outlets
Holiday Inn Express Suites Asheville SW Outlet Ctr Area
Holiday Inn Express Hotel Suites Asheville Biltmore Square
Holiday Inn Express Suites Asheville SW Outlet Ctr Area by IHG
Holiday Inn Express Hotel Suites Asheville Outlets an IHG Hotel

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 681 out of 1012 reviews
Rating 8 - Good. 237 out of 1012 reviews
Rating 6 - Okay. 56 out of 1012 reviews
Rating 4 - Poor. 28 out of 1012 reviews
Rating 2 - Terrible. 10 out of 1012 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Paula

Stayed 2 nights in Oct 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Amenities, property conditions & facilities
Easy check in and room was nice and quiet Loved the coffee machine!
Stayed 1 night in Aug 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast provided many options and all the items were tasty. The bed was firm, pillow were good.
Stayed 3 nights in Aug 2025

6/10 Okay

Jeremiah

Stayed 1 night in Aug 2025

6/10 Okay

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicr
Stayed 1 night in Aug 2025

8/10 Good

Patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy to find and get in and out. Good complementary breakfast However, only one elevator was working. Caused problems for the cleaning staff and sometimes long wait times
Stayed 4 nights in Aug 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2025

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. It was raining so couldn't use the pool however the hot tub was wonderful. Loved the location. Will definitely be back.
Stayed 1 night in Aug 2025

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, the beds were very comfy! Pool and hot tub was relaxing
Stayed 5 nights in Aug 2025

10/10 Excellent

Stan, Cloverport

Stayed 1 night in Aug 2025

10/10 Excellent

Treva

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Will stay here again. Pool area very nice.
Stayed 1 night in Aug 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient
Stayed 1 night in Aug 2025

10/10 Excellent

James

Stayed 1 night in Aug 2025

8/10 Good

Bobby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Josue

👍
Stayed 1 night in Jul 2025

4/10 Poor

james

Terrible coffee
Stayed 1 night in Aug 2025

2/10 Terrible

Rachel

Travelled with family and small children
Disliked: Amenities
I did not check into hotel due to significant flight delays. When I called on what should have been the day of my second night I was told my reservation had been cancelled. Holiday inn was unable to refund me because I booked through Expedia. Expedia says they can not refund me because they can not reach the general manager for them to grant a waiver. So basically two nights paid for and I never got a room. Will not deal with either of them again.
Stayed 2 nights in Jul 2025

8/10 Good

JOUNGKYU

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2025

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was under construction outside. Gym equipment was broken (all except the elliptical). AC unit above the pool doorway constantly drips condensate water on the door awning. Updates are needed to feel fresh.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Irving

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
IT WAS CLOSE TO SHOPPING AREA
Stayed 1 night in Jul 2025