4/10 Poor
Wei Jin
Travelled with family
Oct 20, 2025
Review for The Westin Desaru Coast Resort
I recently stayed in a one-bedroom suite.
1. Air Conditioning Issue in the Bedroom
The bedroom air conditioning was not functioning properly throughout my stay. Although cold air was present in the vents, the blower wasn’t working, so the room never cooled effectively. I had to call maintenance three times. On the second visit, I was present and the technician confirmed the blower issue. I informed the front desk and specifically requested the blower be replaced while I was out on a day trip. Unfortunately, when I returned, I received a message saying the AC had been serviced, along with a suggestion to use the ceiling fan to help circulate air — which ironically highlighted the exact problem: cold air wasn’t being circulated due to the faulty blower. At that point, I gave up and endured the room temperature as it was.
2. Dinner Availability for Guests
One evening, all the hotel’s restaurants were fully booked for dinner, leaving no option for hotel guests without prior reservations. I was traveling with my two-year-old and had to travel out of the hotel (as advised by concierge) to a nearby town 20 minutes away, only to find every recommended restaurant packed due to the long weekend. This was not flagged to us beforehand. We ended up returning and ordering food via Grab. It would be helpful if the hotel considered reserving a few tables each night for walk-in hotel guests.
Wei Jin
Stayed 3 nights in Oct 2025






















