2/10 â Terrible
Fenella
Voyage de couple
12 avr. 2025
Points faibles : PropretĂ©, commoditĂ©s et Ă©tat et installations de lâhĂ©bergement.
Apart from location , there was little to recommend this property.
There were problems checking in and we were asked to return later when the problem had been resolved. A problem with the Expedia booking system apparently. The apartment was spartan. Broken shower and bin in the bathroom. Lamps with no bulbs in the lounge. Kitchen bin not been emptied. Hot water was accessible through pressing a Boost button in a cupboard. We had not been told about this so thought there was no hot water. Later that evening I cut my foot on small shards of white plastic on the bedroom floor. Poor cleaning. In the morning, when a receptionist was available at 10am I complained and asked to be moved to an alternative apartment. There was no apology for the issues at all. I was initially told by the receptionist that she was unable to help without a manager's supervision. I asked her to contact her manager, and then she did agree to move us to another apartment. The second apartment was cleaner, but again poorly equipped for a self-catering apartment.
I tried to ring Expedia customer support but getting through to a human being was very difficult and after several minutes typing in various required information, I got cut off.
On trying to leave the building one morning, the external doors had locked and it was not possible to exit through the main door. The receptionist could not open the fire door either until my partner assisted.
Very disappointing to say the least.
Fenella
Séjour de 4 nuits en avril 2025
