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"Property needs maintained and hotel needs updated. " More

By a verified traveller on Tue 11 Jul 2023

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Hotel Description

Enjoy the free parking at this Benton Harbor hotel

In Benton Harbor

You'll be within 3 miles (5 km) of Intercare Community Health Network and 6 miles (10 km) of Lake Michigan with a stay here. Lake Michigan College and Lakeland Regional Medical Center are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. A terrace, a garden, and a lobby fireplace are also on offer.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $123* Per night/room 9 Apr. - 10 Apr.

Presidential Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Benton Harbor-St. Joseph ratings based on 26 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Benton Harbor-St. Joseph

Everyone (10) Couples (4) Family (15)
1 out of 5

Posted by on 3 Sep. 2023

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Comment from Hotel Management

28 Sep. 2023 by Nicole

Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4 out of 5
Property needs maintained and hotel needs updated.

Posted by on 11 Jul. 2023

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Comment from Hotel Management

11 Jul. 2023 by Kalpesh Patel

Dear Randy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4 out of 5
The curtains in the room 121 did not close. Had to change to room 120. The second room was next to a equipment room and a loud pump was cycling all night. They had a hot tub but did not work and front desk did not know about it's condition. The second room 120 HVAC unit generated a bad dead animal smell, I had to turn the room heat off for the night. I was glad to leave in the morning.

Posted by on 11 Oct. 2022

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Comment from Hotel Management

11 Oct. 2022 by Kalpesh Patel

Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3 out of 5
Outside looked fine, we checked into room at 8pm, so it was dim in room, woke up n saw the filth in room. Headboard to bed close to window had white stuff splatters, i swear it looked like sperm! Bathroom was moldy and god knows what on counter, it was dirty. Mold in corners n hair too. We did let lady know at front desk. Was disappointed in condition n not very sanitized. Saw lady in laundry room spraying some kind of cleaner in air...to make it smell clean in hallways. For the price of $161 a night...i was grossed out!!

Posted by on 11 Oct. 2021

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Comment from Hotel Management

12 Oct. 2021 by Kalpesh Patel

Thank you for staying with us. We are sorry, your stay did not meet your expectations. we will work hard to improve our room service.

5 out of 5
All okay

Posted by on 10 Sep. 2021

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Comment from Hotel Management

11 Sep. 2021 by Kalpesh Patel

Thank you for staying with us, appreciate your feedback.

4 out of 5

Posted by on 20 Jul. 2021

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2 out of 5
The first room had not been cleaned, the second room had a dirty, unplugged refrigerator…third room was ok, just not as clean (toilet, shower curtain) as I have at home. Grateful for breakfast !! Pool was closed … just not a wonderful overall Best Western visit

Posted by on 7 Jul. 2021

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Comment from Hotel Management

7 Jul. 2021 by Jamiy A

THANK YOU FOR YOUR FEEDBACK

2 out of 5
C19 asside, this property is run down. Both tub/shower extremely slow drains, shower bad, stain on floor in bathroom

Posted by , from Michigan on 2 Aug. 2020

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Comment from Hotel Management

3 Aug. 2020 by Debra K.

I am sorry you didn't enjoy your time here, I would appreciate it if you would contact me to discuss this so I can correct the issue.

3 out of 5
Check In: took FOREVER. Lady was slow & was struggling Toilet would run unless I took the top off & fix it every time we flushed it. Air conditioner would kick on & as it ran would make an Irritating high pitch squeal.

Posted by , from Indianapolis, Indiana on 4 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Debra K.

I apologize for the issues you had during your stay. We try hard to please our guests and regret we were not able to do that for you. I hope you will visit us again.

4 out of 5
The property is ok. It needs more cleaning. The food was great. The room was great. The hotel needs more vacuuming. There was trash outside around the property and it seems as if people parked their cars at the front door at night due to the possibility of stealing. They feel it is better protected by parking it at the front door. That is unsafe in the event of a fire.

Posted by , from Reynoldsburg, OH on 8 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Debra K.

Thank you for your feedback. I will share them with housekeeping. I am glad that you did enjoy your stay.

About the Best Western Benton Harbor-St. Joseph

Location 1592 Mall Dr, Benton Harbor, MI 49022

Property Features

Public spaces have free WiFi. A business center and meeting rooms are available. Free breakfast is served daily. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Best Western Benton Harbor-St. Joseph. Self parking is free. This Benton Harbor hotel is smoke free.

  • 98 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: St. Joseph-Benton Harbor Station (8.5 km / 5.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Benton Harbor-St. Joseph offers 98 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 40-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Benton Harbor hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property uses a grey water recycling system.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Grey water recycling system
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Benton Harbor St Joseph
  • Courtyard Marriott St Joseph Hotel
  • Courtyard Marriott St Joseph Hotel Benton Harbor
  • Benton Harbor St Joseph Hotel
  • Benton Harbor St Joseph
  • Best Western Benton Harbor-St. Joseph Hotel
  • Best Western Benton Harbor-St. Joseph
  • Best Western Joseph
  • Best Benton Harbor St Joseph
  • Best Western Benton Harbor-St. Joseph Hotel
  • Best Western Benton Harbor-St. Joseph Benton Harbor
  • Best Western Benton Harbor-St. Joseph Hotel Benton Harbor

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.