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"We loved the Best Western in Big Bear. It was off the main road and surrounded by pine trees. We really liked the pool, which also had pine trees all ... " More

By a verified traveller on Tue 06 Aug 2019

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Hotel Description

3.5-star ski hotel near Snow Summit

Near the slopes

Your stay at this Winter Park hotel places you within 2 miles (3 km) of Snow Summit and Bear Mountain. Big Bear Marina and Alpine Slide at Magic Mountain are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like cooked-to-order breakfast and free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 80 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 1 King Bed, Non Smoking, Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$164* Per night/room 1 May - 2 May

Standard Room, 2 Double Beds, Non Smoking, Fireplace

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Jetted Tub (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Fireplace

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Big Bear Chateau ratings based on 29 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Big Bear Chateau

Everyone (4) Couples (1) Family (5)
2 out of 5
If this property were priced appropriately (i.e about $60/nigh), then it would be fine- but to pay almost $400 for this hotel is completely unacceptable and extremely disappointing. This is “surge pricing” at it’s finest. Rooms are what are expected from Motel 6 level motel. Don’t believe the pictures on website - there isn’t nothing remotely “Chateau like” about this place. It should be called a motel.

Posted by , from Honolulu on 30 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

5 out of 5

Posted by on 19 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Best Western, Big Bear Chateau

Thank you for your recent review of our hotel.

5 out of 5
We loved the Best Western in Big Bear. It was off the main road and surrounded by pine trees. We really liked the pool, which also had pine trees all around so it was private. The pool had a game room with ping pong, a pool table, fooseball, and a gym nearby. Our room was clean and the bathroom was nice, but we did notice a few pieces of tile missing from the fireplace. It was minor and didn’t bother us. The free breakfast was great! We really enjoyed our stay!

Posted by on 6 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Best Western Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay

4 out of 5
The property is nice. This is our second stay here. The room however, did not have a fresh, clean sent. Smelled a bit musty. Husband wasn't please by the room because of the lack of comfort, needed more seating besides two chairs. Hotel needs an upgrade. Newer furnishings, modernize a bit. For the price, you pay, a customer expects the best. The family liked the breakfast, even though it was a limited, set menu. I felt it was nice and convenient.

Posted by , from Corona on 22 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Best Western Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel and bringing this issue to our attention. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

4 out of 5
The beds were uncomfortable you could feel the springs.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Best Western Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel and bringing this issue to our attention. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

5 out of 5
Everything was wonderful and as expected. I was surprised that they did not have a fridge or microwave in the room. The staff had them on hand and delivered upon request. Breakfast was wonderful and the staff helpful and pleasant

Posted by on 21 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Best Western, Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

4 out of 5
Very good condition especially compared to other accommodations in Big Bear. Rooms spacious, with easy-to-operate Jacuzzi - great for post-ski relaxation. Breakfast fairly nice too. The temperature in our room seemed to be set externally, as it did not react to extreme thermostat settings I tried. Also the bed was not that great.

Posted by on 2 Apr. 2019

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Comment from Hotel Management

2 Apr. 2019 by Best Western, Big Bear Chateau

Thank you for your recent review of our hotel.

4 out of 5
Great location and very friendly staff. Needs a remodel. Strange decor for a mountain/ski town. Very cold in lobby and breakfast area. Included breakfast was great. Thin walls; could hear our neighbors and water pipes in the walls. Overall, very comfortable though.

Posted by on 29 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Best Western, Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

5 out of 5

Posted by on 26 Jan. 2019

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Comment from Hotel Management

27 Jan. 2019 by Best Western, Big Bear Chateau

Thank you for your recent review of our hotel.

1 out of 5

HORRENDOUS!!!

Pros: Absolutely nothing!
Cons: Everything.
We were in town for a couple of days and it was during a heat wave so we decided to stay at a hotel with AC. Wrong! The first night my 87 year old mother suffered in the heat because there was no AC in her room. Our room was too cold. There is absolutely no way to control the heat or AC in individual rooms. There is no thermostat in the room. The second night the AC condenser blew and no one had any AC. We opened the sliding glass door onto the parking lot and let in all the light that reflected off the many mirrors in the room. It was like daylight. So much for a comfortable room! There is no microwave or refrigerator in any room. There is also no room service or restaurant on the site. The included breakfast was inedible except for the fruit. There is no desk. The antique chair in the room was extremely uncomfortable. The tissue paper is of the poorest quality I have ever seen. There was no light in our bathroom so I couldn't find the toilet in the dungeon-like darkness at night. The staff gave us nothing but excuses and insults. The hotel is antiquated in every way and full of non-functional antiques in the rooms. Stay anywhere else. You will be better off.

Posted by , from Los Angeles on 1 Jul. 2016

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About the Best Western Big Bear Chateau

Location 42200 Moon Ridge Rd, Big Bear Lake, CA 92315

Property Features

Relax in the spa tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar. There's a restaurant on site. Free breakfast is available. WiFi and wired Internet are free in public spaces. Free self parking is available. This 3.5-star Big Bear Lake hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • 2080 sq ft of conference space
  • 193 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Ontario, CA (ONT-Los Angeles - Ontario Intl.) (97.6 km / 60.6 mi)
  • Parking: Free self parking

Room Amenities

Best Western Big Bear Chateau offers 80 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Big Bear Lake hotel provides wireless Internet access for a surcharge. 42-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast.

Best Western Big Bear Chateau has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 40 per accommodation, per stay
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1 per night (rates may vary)
  • Pet fee: USD 40 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Big Bear
  • Best Western Big Bear Chateau
  • Best Western Chateau Hotel Big Bear
  • Big Bear Best Western
  • Big Bear Chateau
  • Big Bear Chateau Best Western
  • Best Western Big Bear Chateau Hotel
  • Best Western Chateau
  • Best Big Bear Chateau Big Bear
  • Best Western Big Bear Chateau Hotel
  • Best Western Big Bear Chateau Big Bear Lake
  • Best Western Big Bear Chateau Hotel Big Bear Lake

You should know

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing https://www.travelocity.ca/Big-Bear-Lake-Hotels-Best-Western-Big-Bear-Chateau.h74223-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.