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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property
3.5-star ski hotel near Snow Summit

Choose dates to view prices

Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Dinner served, American cuisine
Lobby
Dinner served, American cuisine
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Place, Big Bear Mountain Resort
    ‪13 min walk‬
  • Place, Snow Summit
    ‪17 min walk‬
  • Place, Big Bear Alpine Zoo
    ‪2 min drive‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪61 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.6 out of 10
Exceptional
(38 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(41 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(20 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(35 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(46 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 28 sq m
  • Sleeps 4
  • 2 King Beds

1 King Bed, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, High Speed Internet Access

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, Balcony, Wi-Fi

  • Sleeps 4

Mobility Accessible King Room with Roll In Shower and Balcony

  • Sleeps 2

2 King Beds, Non-Smoking, Larger Room, 2 Flat Screen Tvs, Jetted Tub, Fireplace, Microwave And Refrigerator

  • Sleeps 4

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About the area

Big Bear Lake

Near the slopes.Your stay at this Winter Park hotel places you within 2 miles (3 km) of The Village and Snow Summit. Also, Bear Valley Community Hospital is within half a mile (1 km) and Eagle Point is within 2 miles (3 km).

What's nearby

  • Eagle Point - 12 min walk - 1.0 km
  • Interlaken Shopping Center - 13 min walk - 1.2 km
  • Big Bear Mountain Resort - 13 min walk - 1.2 km
  • Snow Summit - 17 min walk - 1.5 km
  • Big Bear Alpine Zoo - 2 min drive - 1.9 km

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT) - 78 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬12 min walk
  • ‪Carl's Jr. - ‬14 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪Applebee’s | IHOP - ‬5 min walk

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5-star ski hotel near Snow Summit
Relax in the hot tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. WiFi and wired Internet are free in public spaces. For a fee, parking is available.

This 3.5-star Big Bear Lake hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 2077 sq ft of conference space
  • 193 sq m of conference space
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 630 out of 1004 reviews
Rating 8 - Good. 222 out of 1004 reviews
Rating 6 - Okay. 82 out of 1004 reviews
Rating 4 - Poor. 27 out of 1004 reviews
Rating 2 - Terrible. 43 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lindsi

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. The name fits it perfectly
Stayed 1 night in Oct 2025

4/10 Poor

Perla

Business traveller
Liked: Cleanliness, staff & service
Toilets were terrible
Stayed 1 night in Nov 2025

10/10 Excellent

Edith

Stayed 1 night in Nov 2025

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a beautiful setting. Just wish the restaurant was open every day and not just Friday and Saturday.
Stayed 1 night in Nov 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Indeed they did.
Stayed 2 nights in Oct 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by friendly staff and I was really impressed by the lobby and the room as well. It was quiet, the facilities were clean and I truly enjoyed my stay!
Stayed 1 night in Nov 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great heated pool! Awesome breakfast!
Stayed 4 nights in Oct 2025

8/10 Good

vincent

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is very nice and I'd recommend it if you are visiting the Big Bear Lake ares. The room was wonderful with a nice balcony/outdoor seating and a fireplace in the room. They also have a nice bar for a drink after the day and before retiring for the night and a wonderful breakfast "spread".
Stayed 3 nights in Jul 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Stayed 1 night in Oct 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The community area is quite lovely but getting to your room is difficult with elevator/stair situation carrying your bags, etc. Hotel layout is confusing other than the first floor. We chose this hotel partly because of advertised spa but it was broken. Should have disclosed. Not to be so negative, we enjoyed our stay. Great staff, breakfast, clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Can’t wait to go back! This time for even longer.
Stayed 5 nights in Oct 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and beautiful hotel. The only thing is that it’s $20 to park
Stayed 1 night in Oct 2025

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, cozy room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities
The room was really nice and It is so worth spending the extra money for the jacuzzi tub in the bathroom! The free breakfast in the morning was great. Scrambled eggs sausage/bacon. Jacuzz and pool area were really nice too! I left my new gold chain there by mistake and housekeeping turned It in. They shipped It to my house which I thought was amazing! Solid place to stay. Would definitely stay here again!
Stayed 2 nights in Sep 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2025

10/10 Excellent

john

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great , complimentary breakfast was made fresh you can see them making your food. Plenty of options. Heated pool was actually heated and clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Khachik

Stayed 1 night in Oct 2025

10/10 Excellent

Jiayue, Rosemead

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay for small group
Stayed 1 night in Sep 2025

10/10 Excellent

Antonio

Stayed 1 night in Oct 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice and clean , nice staff , dinning room and food was good . Had to pay for parking and no microwave in room .
Stayed 2 nights in Sep 2025

10/10 Excellent

Amita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!! Very clean and quiet Nice relaxing place, great breakfast too Few places, like some doors and patio screens require updating Overall, great place to relax
Stayed 2 nights in Sep 2025

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Charmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025