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Best Western Big Bear Chateau

3.5 star property
3.5-star ski hotel near Snow Summit

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Best Western Big Bear Chateau

Photo gallery for Best Western Big Bear Chateau

Lobby
Seasonal outdoor pool, sun loungers
Exterior
Iron/ironing board, WiFi, bed sheets
Restaurant

Overview of Best Western Big Bear Chateau

Reviews
8.6

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Popular LocationGet The Burger7 min walk
  • Popular LocationBear Valley Community Hospital8 min walk
  • Popular LocationInterlaken Shopping Center13 min walk
  • AirportOntario, CA (ONT-Los Angeles - Ontario Intl.)78 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Balcony (Fireplace, and Balcony)

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony (Fireplace, and Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (Fireplace, and Balcony)

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony (Fireplace, and Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (Fireplace, and Balcony)

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony (Fireplace, and Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Fireplace, and Balcony)

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub (Fireplace, and Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Fireplace)

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Fireplace)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Fireplace, and Balcony)

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub (Fireplace, and Balcony)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Fireplace, and Balcony)

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Fireplace, and Balcony)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Larger Room)

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Larger Room)

  • Sleeps 2
  • 1 King Bed

Similar properties

Pool
Holiday Inn Resort The Lodge At Big Bear Lake, an IHG Hotel
Pool
Pet-friendly
Parking included
Free WiFi
4.0 out of 5, Very good, (1002)
The price is CA $234
per night
CA $279 total
includes taxes & fees
3 May - 4 May
Holiday Inn Resort The Lodge At Big Bear Lake, an IHG Hotel

About the area

Big Bear Lake

Near the slopes.Within a 15-minute walk of this Winter Park hotel, you'll find Bear Valley Community Hospital and Eagle Point. Snow Summit and Interlaken Shopping Center are also within 2 miles (3 km).

What's nearby

  • Snow Summit - 20 min walk
  • The Village - 3 min drive
  • Big Bear Visitor Center - 4 min drive
  • Bear Mountain Express Lift - 4 min drive
  • Alpine Slide at Magic Mountain - 4 min drive

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT) - 78 min drive

Restaurants

  • McDonald's - 2 min drive
  • Maggio's Pizza - 12 min walk
  • Domino's Pizza - 2 min drive
  • Mountain Munchies - 15 min walk
  • Taco Bell - 2 min drive

About this property

Best Western Big Bear Chateau

3.5-star ski hotel near Snow Summit
Relax in the spa tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is available. WiFi and wired Internet are free in public spaces. Free self parking is available.

This 3.5-star Big Bear Lake hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 2077 sq ft of conference space
  • 193 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Big Bear Chateau offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Arcade/game room
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast
  • 1 restaurant
  • 1 bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Fitness center
  • Seasonal outdoor pool
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Big Bear Chateau Big Bear
Best Western Big Bear Chateau Hotel
Best Western Big Bear Chateau Big Bear Lake
Best Western Big Bear Chateau Hotel Big Bear Lake

Best Western Big Bear Chateau Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jan 2024

4/10 Poor

MIGUEL

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting more out of the stay. I never received room service, parking lot was hard to navigate with all of the snow, and the hotel didn’t have any features that made it worth more than a cabin in the area. Will definitely never stay at this establishment when visiting again, and I’ve been making yearly trips to this area for the last 20 years. Some of the staff were nice, while other seemed really confused.
Stayed 4 nights in Jan 2024

6/10 Okay

Jamicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms are a bit outdated for the price but the beds were decent and so was the breakfast. The property is very close to the Snow Summit/Bear Mountain parking lots/shuttles.
Stayed 2 nights in Jan 2024

8/10 Good

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a perfectly acceptable place to stay that is close the the mountain. We did have noisy people above us however and the heater never shut off. Either on or off which made it either hot or cold. The desk people were very nice however.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The staff was rude. The computers shut down. We couldn’t check in till around 6 pm. 4 pm is also super late check in. Waste of money for the amount on time you have at hotel room. Parking is bad.
Stayed 1 night in Jan 2024

10/10 Excellent

Paolo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bartholomew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff, and always looking out for it’s guest.
Stayed 3 nights in Jan 2024

8/10 Good

Janise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ebrahim, Culver City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023