4/10 Poor
Jennifer
14 Apr 2024
Disliked: Staff & service
Upon arrival, the hotel said I was already checked in, verified my ID for my name and gave me a key. The room was already occupied when we opened the room door, causing the two adult occupants to get very upset. It was approximately 9pm. They were very startled and started screaming. I went to the front desk to report what happened and was given another room. A short time later the front desk called my room to say one of the occupants in the other room had the same name as me and they only had one reservation under that name. I was told they assumed we were the same individual and had released one of the rooms held. It was a very unnerving experience considering how it escalated quickly when we opened the room door. Staff did not seem concerned for either of our safety in this situation.
Jennifer
Stayed 1 night in Apr 2024