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Malmaison York

4.0 star property
4-star eco-certified hotel near York Minster

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Photo gallery for Malmaison York

Rooftop terrace
Standard Double Room
Banquet hall
Family Room | Bathroom
Couples treatment rooms, body treatments, aromatherapy
Reviews
8.8

Excellent

Popular amenities

  • Restaurant
  • Air conditioningAir conditioningAir conditioning
  • BarBarBar
  • GymGymGym
  • SpaSpaSpa
  • 24/7 front desk24/7 front desk24/7 front desk

Check-in time

3:00 PM

Check-out time

11:00 AM

Explore the area

Map
2 ROUGIER STREET, York, England, YO90 1UU
  • Popular LocationYork Minster6 min walk
  • Popular LocationYork City Walls8 min walk
  • Popular LocationShambles9 min walk
  • AirportBradford (BRF)64 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.9/10 Excellent
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

9/10 Wonderful
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room

Club Room

9.2/10 Wonderful
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.5/10 Very good
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe

Club Deluxe

8.9/10 Excellent
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

9/10 Wonderful
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Property entrance
Hotel du Vin & Bistro York
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (961)
The price is CA $262
per night
CA $314 total
includes taxes & fees
28 Jun - 29 Jun
Hotel du Vin & Bistro York

About the area

York

Bishophill stay.Within a 10-minute walk of this Bishophill hotel, you'll find York Minster and York City Walls. Yorkshire Museum Gardens and York Central Library are also within half a mile (1 km).

What's nearby

  • York Minster - 6 min walk
  • York National Railway Museum - 8 min walk
  • York City Walls - 8 min walk
  • Jorvik Viking Centre - 9 min walk
  • Shambles - 9 min walk

Getting around

  • York Station - 4 min walk
  • Leeds (LBA-Leeds Bradford) - 54 min drive

Restaurants

  • ‪The Maltings - ‬1 min walk
  • ‪West Offices Station Rise - ‬2 min walk
  • ‪Chapter House - ‬3 min walk
  • ‪The Old Bank - ‬4 min walk
  • ‪Red Chilli Authentic Chinese - ‬2 min walk

About this property

Malmaison York

4-star eco-certified hotel near York Minster
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, spa services, and concierge services are also featured at the eco-certified Malmaison York. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star York hotel is smoke free.

  • 150 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 25 per night)
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 25 for adults and GBP 12 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Fitness center
  • Spa services

Accessibility

  • Elevator

Room amenities

Entertainment

  • 20-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Heating

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 25 for adults and GBP 12 for children
  • Self parking fee: GBP 25 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 811 out of 1372 reviews" "
Rating 8 - Good. 335 out of 1372 reviews" "
Rating 6 - Okay. 146 out of 1372 reviews" "
Rating 4 - Poor. 58 out of 1372 reviews" "
Rating 2 - Terrible. 22 out of 1372 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

michael

Disliked: Cleanliness, staff & service
Definitely not the normal malmasion experience. No running water on one of the morning No bedding for the second bed When the second bed was unfolded it was covered in dirt and dust No interest from the front desk Been to the mal many times before and this never happens
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicola

Stayed 1 night in Mar 2024

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Lilly

Stayed 2 nights in Feb 2024

8/10 Good

Ailie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A Disappointing Check In Experience
I arrived with my adult daughter one hour after check in started. We were celebrating her last night in York as a student, so I had booked Malmaison as a treat in a Club Room. The reception staff were very friendly. They apologised as our room was not ready. After checking with housekeeping, she discovered it would not be ready for some time. She said she would look to upgrade our room for free, which was such a lovely surprise for us. She checked this with the manager 'Fran'. Fran then proceeded to begin a detailed search on the computer system to find us a room which was alike our original booking, and clearly not the upgraded one - which had been mentioned. After a solemn 5 minutes frantically searching, she successfully found us the same room booked 2 floors higher, So no upgrade. An awkward start to our stay, which just seemed petty and deflating from the onset. We enjoyed cocktails later in Sora, which is a lovely. We then decided to treat ourselves to room service snacks as opposed to dining out. We rang to order from the advertised QR code menu in our room to be told this menu finishes in the evening to be replaced by a few selected dishes, which we didn't fancy. So I think the hotel should perhaps make this clear ideally. Very comfy beds and the addition of robes and a coffee machine are nice touches in the club room.
Stayed 1 night in Mar 2024

6/10 Okay

Oliver

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Chris

Travelled with family
Liked: Staff & service, property conditions & facilities
Check in is strictly from 3pm even though the rooms were available. This causes huge waits and frustration not only for guests but the staff are also placed under huge pressure. All hotels we stayed in on our trip were accommodating to checking in earlier without make the guest feel uncomfortable. The parking in the area in non existent for vans or hight top vehicles. They just say you need to park 10min away and walk. Tough luck really. Our room was on the second floor and was very loud, from other guests slamming doors, heavy feet from above and the street noise from below. The street noise from buses, loud cars kept us up all night. I would recommend other hotels before booking here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Nigal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was for my wife’s birthday. The staff were very friendly and we received a free drink to celebrate. We then went to the roof bar and also received a complimentary plate also.
Stayed 1 night in Mar 2024