We had been before and appreciated many things including the meals, which we feel were slightly less special this time.
We would also have liked 2 chairs in our room, plus net curtains as the windows looked straight out onto a pavement with passers by. Also the lavatory kept blocking, but eventually righted itself after much flushing.
It had a level of courtesy and old fashioned quality of service ie. placing a beer mat under a pint to prevent a wet table at dinner, able to order your meal (evening and breakfast) from the table, being shown to your room. Oddly enough based in Yorkshire they dont serve Yorkshire tea !!! However they have an excellent range of craft beer.
It wasnt the worst place Ive ever stayed but it was expensive for what it was. The decor was very tired and pretend French,it just didnt work somehow. Small things were wrong like knob off wardrobe door and bath plug didn't work.Breakfast was very good though