Budapest was quite full on this holiday weekend, but Ace Hostel approved our room request. However, when we arrived and found the address, it was a large apartment building with no indication of Ace Hostel. Another group of 3 people with a booking arrived soon after. We called the contact number and were told someone would soon come over. After waiting over 30 minutes, in the rain, no one had come, so we called again. This time, we were told to go to a nearby McDonalds where a woman would meet us and take us to another hostel. Again we waited over 30 minutes and still no one came. Thankfully, we had not paid in advance and were able to find last-minute availability at a local hotel. A miserable experience, overall!