4/10 Poor
Eszter J
26 Dec 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Minging
We booked a room for 3 people and the photos on hotels.com showed a double bed, so we presumed the single bed was elsewhere in the room. Upon arrival we were given a room with 4 single beds. When we explained to the receptionist that were expecting a double bed she said we should have asked for it and she she also said that the pictures on hotels.com don't mean anything. When we asked about cancelling we were told that we don't have to stay but we won't get our money back. We decided to stay as we couldn't afford to lose the money. On entering the room the smell of damp mixed cigarette smoke was intoxicating. We opened both windows and left the room for several hours. When we brought this up at the reception they plainly denied the fact that the room stinks. On returning the room we had to sleep with the windows open. Next morning had a shower-which was very good, plenty of hot water and good pressure- but finding a clean towel out of the 6 towels in the room was a challenge. We received 2 TV remotes-neither of them worked. The curtains despite being black out curtains were 6 inches too short so the room was flooded with lights from the courtyard lamps. Under the window there cigarette buds, ash, nutshells and dirt. We only use budget hotels but cheap shouldn't mean dirty. None of the staff asked how our stay was , possibly they are completely aware of the state of the place. Nobody looked happy in their jobs.
Eszter J
Stayed 2 nights in Dec 2023