4/10 â MĂ©diocre
Lauren
Voyage en famille
26 avr. 2025
Points forts : PropretĂ©, Ă©tat et installations de lâhĂ©bergement
Points faibles : Service et personnel
Crazy wind and terrible hospitality.
Ok where to start. Beautiful property and a beautiful penthouse room we reserved. My wife and I were on vacation with two girls ages 5 and 13 for 4 nights.
We checked in and had to walk in some insane wind getting painful sand blown in our faces following the bellman while 2 golf carts sat unattended. Let me tell you for the 5 full days we were here the wind was relentless. So much so that only one small section of pool was usable, while the other areas sat empty. It seemed they were short on staff because we barely saw anyone and at one point we tried to get a taxi and the guy up front said he was from another hotel and didn't know anything. Also everytime we went to a restaurant or the lobby etc we had to deal with the heavy sand blown winds. No one was available for a ride. And to add to the terrible service here, the woman that worked at the market was rude and short and scowled at me even though I was trying to speak Spanish politely.
The restaurant good quality is sub par and crazy expensive. A turkey sandwich for $33 and a bowl of strawberries $18 and the shrimp pasta $72. What?? Not many food options and you had to hunt for servers at the pool and go up and order by yourself.
The spa and beauty area was closed while we were there every day as was the kids club. Not many lounge chairs by the only pool that wasnât ice cold.
So bottom line, the few staff that were on property were not very attentive or nice or helpful and the wind is unbearable.
Lauren
Séjour de 4 nuits en avril 2025
