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"Easy big rig parking, pet friendly, very prompt to correct any issues that came up. Great place to stay " More

By a verified traveller on Sun 07 May 2023

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Hotel Description

Eco-certified hotel perfect for exploring Castlegar

City center stay

Stay at this Castlegar hotel and you'll be within half a mile (1 km) of Columbia River and 2 miles (3 km) of Kootenay Gallery. Doukhobor Discovery Centre and Selkirk College are also within 3 miles (5 km).

Business services

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $113* Per night/room 13 Apr. - 14 Apr.

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Suite, Multiple Beds

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sandman Hotel Castlegar ratings based on 7 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandman Hotel Castlegar

Everyone (3) Family (1)
2 out of 5

Posted by , from SURREY on 9 Jun. 2023

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Comment from Hotel Management

5 Jul. 2023 by general manager

Thank you Michael for taking the time to rate our hotel we really would appreciate knowing what we could have done to improve your stay. Hopefully you will decide to give us another try and let us know if we have improved.

4 out of 5
Easy big rig parking, pet friendly, very prompt to correct any issues that came up. Great place to stay

Posted by on 7 May 2023

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Comment from Hotel Management

1 Jun. 2023 by general manager

Thank you very much Lynda for your comments. We look forward to having you stay with us again in the future.

3 out of 5
The pool and hot tub were closed and we only found out when we arrived. It has been closed for some time.

Posted by on 7 Sep. 2021

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Comment from Hotel Management

10 Sep. 2021 by General Manager

Thank you Ken for your comments. Yes we are having issues with our hot tub and working very hard on getting it up and running. The pool has now been serviced and now operational.

3 out of 5

Posted by on 14 Aug. 2021

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Comment from Hotel Management

13 Jan. 2022 by General Manager

Thank you for your rating. We would very much appreciate knowing what we could have done to improve your stay with us.

3 out of 5
I arrived on a very hot summer day & the air conditioner was shut off in my room, so the room was extremely hot. I turned on the AC, but it never really worked well through the night. I ended up checking out before 6:00am, as I couldn't sleep in the heat. I mentioned this to the front desk agent, but there was no type of discount offered for the lack of AC.

Posted by on 4 Aug. 2020

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Comment from Hotel Management

10 Aug. 2020 by General Manager

Thank you for your review and comments I do appologize that the A/C did not cool your room down appropriately. Thank you for staying with us and hopefully we will see you again in the future

5 out of 5
The staff were excellent, helpful efficient. Room was clean bed was really comfortable

Posted by on 31 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by General Manager

Thank you very much for you comments I will pass the compliments along to the staff. I am happy you enjoyed your stay and please come and visit us again.

2 out of 5

Try somewhere else!

My husband and I stayed here whilst attending a funeral in town and were appalled by the low standards. On arrival we were ignored for ages by the two men behind the desk. The room we checked into had no outside window and stunk of smoke, we requested to move rooms and were treated as though we were the ones who had made the room smell! The next room we went to had a window and seemed clean, till we went in the bathroom and found a used q-tip on the floor and hair around the toilet. The restaurant was also a disapointment, it was dirty and the food was cold. The server looked like she'd just got out of bed and there was no appology when we complained about the cold food. The location of the hotel is good and the pool area was nice for kids, but the service, cleanliness nad restaurant were enough to ruin our trip!

Posted by on 18 May 2010

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About the Sandman Hotel Castlegar

Location 1944 Columbia Ave, Castlegar, BC V1N2W7

Property Features

Sandman Hotel Castlegar offers its guests an indoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the eco-certified Sandman Hotel Castlegar. Free self parking is available. This Castlegar hotel is smoke free.

  • 133 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sandman Hotel Castlegar offers 133 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Desk chair

Food & Drink

Guests can enjoy continental breakfast for a fee.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.  For more details, please contact the property using the information on the booking confirmation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guest accommodation is not sealed after cleaning

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CAD 7.95 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castlegar Hotel
  • Castlegar Sandman
  • Hotel Castlegar
  • Sandman Castlegar
  • Sandman Hotel Castlegar
  • Sandman Hotel Castlegar Hotel
  • Sandman Hotel Castlegar Castlegar
  • Sandman Hotel Castlegar Hotel Castlegar

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.