Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
4.5-star beachfront property near Xel-Há Park

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Relax by the ocean with a pool surrounded by palm trees and sun loungers, featuring a water slide and play area.
Property video
Relax in a spacious room with a pool table, comfortable seating area, and balcony overlooking the sea.
On the beach, white sand, sun loungers, beach umbrellas
Enjoy a panoramic ocean view from the large balcony, featuring a comfortable bed and stylish seating area.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Xcacel Beach
    ‪6 min drive‬
  • Akumal Beach
    ‪7 min drive‬
  • Xel-Há Park
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 2 Queen Beds, Ocean View, Oceanfront

9.2 out of 10
Wonderful
(20 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 130 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(47 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(75 reviews)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Queen Beds, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.2 out of 10
Very good
(25 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(13 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

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About the area

Tulum

On the beach.Within 2 miles (3 km) of this Tulum property, you'll find Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacel-Xcacelito Sanctuary are also within 3 miles (5 km).

What's nearby

  • Riviera Maya Golf Club - 3 min drive - 2.9 km
  • Dolphinaris Tulum - 4 min drive - 2.1 km
  • Xcacel Beach - 6 min drive - 3.9 km
  • Akumal Beach - 7 min drive - 7.8 km
  • Xel-Há Park - 8 min drive - 7.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬7 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Restaurante Arlequin - ‬7 min drive
  • ‪Vela Sur - ‬10 min walk
  • ‪Piscis snack bar - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5-star beachfront property near Xel-Há Park
Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

  • 735 guestrooms or units
  • 3 levels
  • 12 buildings
  • 9 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 3 bars or lounges
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (31 inch wide door)
  • Handrails in hallways (24 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch smart TV with premium digital channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. Guests can access their rooms with a mobile device.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1035 out of 1879 reviews
Rating 8 - Good. 387 out of 1879 reviews
Rating 6 - Okay. 246 out of 1879 reviews
Rating 4 - Poor. 112 out of 1879 reviews
Rating 2 - Terrible. 99 out of 1879 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved my stay on the resort. Don’t be cheap get the enclave upgraded suites it’s totally worth it. We had a regular king suite jungle view & switch immediately the next day to a king suite that came with 2 bathrooms, a tub & 2 balcony. It also comes with butler service which made everything so convenient. He took care of everything, ask for Rapheal he was the best. The food is also really good, do not believe ppl who say the food is nasty, they’re just not use fresh food without all the junk in it. Also when you get the suite you have access to a private pool & restaurants as well as the enclave suite where you can catch some AC, relax, get a drink & eat and snack in. The property is so beautiful & so many amazing places to take pictures. You can also book excursions right on the resort & it wasn’t expensive. We did ATV, Swam in the cenote & ziplining for $250 a person. They even pick you up & drop you all. And for all my wellness ppl they have fitness classes for free. I caught a 7:30am yoga class on the beach right in front of the ocean. It was nice. It’s so much I can say but you can look up my ig @shytown1988 I’ll be showing videos & breaking down everything I did on this property. And
Stayed 4 nights in Jul 2025

10/10 Excellent

Khalid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it here, staff were friendly, room was really nice and spacious and the dining was good. My son had an awesome time at the Splash Park. Will definitely go back!
Stayed 3 nights in Jun 2025

10/10 Excellent

ALFONSO, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, so beautiful and staff is so kind, friendly and helpful. Only wish I knew that I needed to make reservations early to all the restaurants. Aside from that what a beautiful property and incredibly kind staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kpatcha, Circle pines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2025

10/10 Excellent

Eric

Stayed 1 night in May 2025

8/10 Good

Romina Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.
Stayed 7 nights in Apr 2025

4/10 Poor

Roger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
From all the properties have been staying in Cancun. This is the worst so far, in regards of food the meals are nothing like the rest of the hotels in the area [ u want chilaquilesand u have to get the chips and then the ingredientsyou make it yourselflike nachos ] so ridiculousknowingwe are in México...is so American stile in the way the present food and the rooms are ok clean no problem but the pools and the main restaurants are far and the transport from the rooms is very sporadic during nights
Stayed 2 nights in Apr 2025

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Christopher, Saint Paul

Liked: Cleanliness
Stayed 8 nights in Apr 2025

8/10 Good

Carrin

Liked: Cleanliness
Stayed 6 nights in Apr 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious, enough restaurants to choose from, good drinks, 4 big swimming pools one is for adults only, and the ocean view from the swimming pool was the best, not a lot of beach options to walk or swim!
Stayed 5 nights in Apr 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! Great service and property.
Stayed 5 nights in Apr 2025

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, kid-friendly resort!
Stayed 7 nights in Apr 2025

10/10 Excellent

Nicole

Stayed 7 nights in Apr 2025

6/10 Okay

Michael

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Michael john

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place!
Stayed 3 nights in Apr 2025

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, property conditions & facilities
We had a fabulous time at Hilton Tulum. There were a few highlights - all-inclusive was really nice when traveling with the kids. They have lots of dining options. There are 6 pools, a small waterpark, kids & teens clubs and a playground and a kids churrascaria which was open all day with popcorn, ice cream, churros, veggies, candy, fruit, etc... Kids loved going there. They provide a lot of entertainment during the day and evenings which we all enjoyed. Some of the things that could be improved: in the standard hotel room there is no privacy, there are no solid doors aside from the door to the room. Dining options are great however you have to book the reservation restaurants as soon as you get there and they fill up quickly. The system is set up to fail as reservations for the upcoming week start at 5 pm on Saturdays. We were in a bit of a line, it was our turn to book them and the system crashed so they could not finalize all the reservations. We were in Casa 2 and it was nicely situated between both ends of the resort. The drinks at the bars were ok, one of the wines was good, they only had Dos Equis, Tecate and Tecate Light for beer, no spiked seltzers, plenty of the tropical drinks. I did love the spicy mango margarita. The beach near the main lobby is ok. As others have mentioned the water is rocky so water shoes are a real help. We did love taking out the kayaks and they had volleyball going pretty often. All in all it was a wonderful trip.
Stayed 7 nights in Apr 2025

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Food was just okay though.
Stayed 1 night in Mar 2025

10/10 Excellent

Terry

Liked: Cleanliness, property conditions & facilities
We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!
Stayed 7 nights in Apr 2025

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Ailing

Stayed 3 nights in Apr 2025

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025