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Best Western Plus Lower South End

2.5 star property
Hotel near Billy Graham Library in Charlotte

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Photo gallery for Best Western Plus Lower South End

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Free daily continental breakfast
Business centre
Lobby
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Gym
  • 24/7 front desk

Explore the area

View in a map
242 E Woodlawn Road, Charlotte, NC, 28217
  • Billy Graham Library
    ‪3 min drive‬
  • Bank of America Stadium
    ‪7 min drive‬
  • SouthPark Mall
    ‪8 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(22 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Charlotte

York Road stay.Your stay at this York Road hotel places you within 3 miles (5 km) of Tyvola Square and Charlotte Regional Farmers Market. Billy Graham Library and Little Sugar Creek Greenway are also within 3 miles (5 km).

What's nearby

  • Billy Graham Library - 3 min drive - 3.4 km
  • Bank of America Stadium - 7 min drive - 6.1 km
  • Charlotte Convention Center - 7 min drive - 6.5 km
  • SouthPark Mall - 8 min drive - 7.1 km
  • Spectrum Center - 8 min drive - 7.1 km

Getting around

  • Woodlawn Station - 3 min walk
  • Charlotte Station - 10 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 10 min drive

Restaurants

  • ‪Circle K - ‬15 min walk
  • ‪Cook Out - ‬17 min walk
  • ‪The Olde Mecklenburg Brewery & Biergarten - ‬15 min walk
  • ‪Lower Left Brewing Co - ‬8 min walk
  • ‪Brewers at 4001 Yancey - ‬12 min walk

About this property

Best Western Plus Lower South End

Hotel near Billy Graham Library in Charlotte
WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Best Western Plus Lower South End. Free self parking is available.

This Charlotte hotel is smoke free.

  • 97 guestrooms or units
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Best Western Plus Lower South End offers 97 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (USD 25 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Smart TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 25 per stay
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plus Sterling
Best Western Plus Sterling Charlotte
Best Western Plus Sterling Hotel
Best Western Plus Sterling Hotel Charlotte
Best Western Sterling Hotel
Best Western Charlotte
Best Western Sterling Hotel And Suites
Best Western Sterling Hotel Charlotte
Charlotte Best Western
Best Western Plus Sterling Hotel Suites
Best Western Sterling Charlotte
Best Western Sterling
Best Western Lower South End
Best Plus Lower End Charlotte
Best Western Sterling Hotel Suites
Best Western Plus Lower South End Hotel
Best Western Plus Lower South End Charlotte
Best Western Plus Lower South End Hotel Charlotte

Best Western Plus Lower South End Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 350 out of 1013 reviews
Rating 8 - Good. 291 out of 1013 reviews
Rating 6 - Okay. 161 out of 1013 reviews
Rating 4 - Poor. 114 out of 1013 reviews
Rating 2 - Terrible. 97 out of 1013 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melvin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like the place!Its the best best western plus!
Stayed 1 night in Jun 2025

6/10 Okay

Steven T

Liked: Staff & service, property conditions & facilities
I liked the breakfast but the price, surrounding area, and bed and pillows were poor and hurt the experience
Stayed 1 night in Jun 2025

4/10 Poor

Jodi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was wonderful however the rooms were not clean
Stayed 3 nights in May 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good clean and close to Bank of America Stadium.
Stayed 2 nights in May 2025

8/10 Good

Micheal

Liked: Cleanliness, amenities, property conditions & facilities
Loud cars with exhaust drag racing at 2 am nearby. Very annoying!
Stayed 1 night in May 2025

8/10 Good

Farhad

Liked: Cleanliness, amenities, property conditions & facilities
It was do good
Stayed 1 night in May 2025

8/10 Good

Viviana

Stayed 1 night in May 2025

2/10 Terrible

Jennifer, Westminster

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for my dad whose flight was going to be canceled or delayed so he would miss his next flight. He’s 80 years old and was flying home cross country. I booked the nonrefundable room then 10 minutes later found out my dad would make his flight and try to cancel it. He had not checked in and no one had arrived at the hotel. So because I had booked it and tried to cancel it. 10 minutes later they would not refund me. Even an airline gives you 24 hours. I went through Expedia and they tried to get an exception, and I tried to get an exception through the hotel. Their answer was absolutely no. These are things that should be taken on a case by case basis. This was not me holding up their calendar so that they could not rebook the room. This was a 10 minute decision change.
Stayed 1 night in May 2025

4/10 Poor

Roy

Stayed 3 nights in May 2025

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities
Good rate, but you get what you pay for.
Stayed 3 nights in May 2025

10/10 Excellent

Darren

Stayed 2 nights in May 2025

10/10 Excellent

Qaadi

Stayed 2 nights in May 2025

6/10 Okay

Baljinder

Travelled with family
Okay for the price.!!
Stayed 1 night in May 2025

4/10 Poor

Corey

Stayed 2 nights in May 2025

6/10 Okay

Mayra D

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I didn’t like the fact that there was no cable for the TV or WIFI available.
Stayed 1 night in May 2025

6/10 Okay

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast area did not have hot water for tea. Breakfast it self was not appealing.
Stayed 1 night in May 2025

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found room to be very comfortable which was important as we had been driving for over 9 hours due to construction and heavy traffic. Bed comfortable. Good water pressure. Quick hot water available when turned on faucet. Attractive, modern furniture.
Stayed 1 night in May 2025

8/10 Good

Austin

Liked: Cleanliness, property conditions & facilities
Easy check in process
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Disrupted Stay, but Excellent Staff Member

I stayed at the Best Western Plus Lower South End from May 16–18, and unfortunately, the experience was disappointing overall. The one highlight was the service from a team member named Miracle. She was kind, helpful, and showed real empathy during my stay. However, the stay itself was far from restful or productive. I was in Room 101, and both nights were disrupted by loud music and parties going on past 4 a.m., which made it nearly impossible for my wife and me to sleep. During the day, loud construction work in the hallway made it difficult to get any work done in the room. As someone who travels often—especially to Charlotte—this experience has made me hesitant to stay at a Best Western again. I’ve reached out to management requesting appropriate compensation, and I hope they take the feedback seriously.
Stayed 2 nights in May 2025

10/10 Excellent

Kimya, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
I booked this ahead of time because I knew if have a 9hr layover in Charlotte, NC. I got in super late and barely register being checked in, I was so tired. But it was no hassle, got my key card and was in the bed in less than 15 minutes. The next morning there was coffee, cereal etc. Everything was clean and it was super quiet.
Stayed 1 night in Apr 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Labakaree

Stayed 1 night in May 2025

4/10 Poor

Whitney

Business traveller
This hotel is right by police department so u hear sirens the entire night and it definitely it is in the ghetto. Would not recommend to stay here
Stayed 1 night in May 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025