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Best Western Smoky Mountain Inn

2.5 star property
Waynesville guestrooms with free WiFi

Choose dates to view prices

Photo gallery for Best Western Smoky Mountain Inn

Relax by the fire pit surrounded by comfortable seating and lush greenery.
Enjoy cooking in this well-equipped kitchen with microwave, toaster, and coffee maker.
Welcome to our hotel, where a beautiful archway and landscaped gardens greet you at the entrance.
Relax by the pool with a breathtaking view of the surrounding mountains.
Two spacious beds with white linens and geometric patterned bedding, accompanied by bedside tables and lamps, offer a comfortable retreat.

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
130 Shiloh Trl, Waynesville, NC, 28786
  • Blue Ridge Parkway Balsam Entrance
    ‪6 min drive‬
  • Lake Junaluska Conference and Retreat Center
    ‪8 min drive‬
  • Maggie Valley Festival Grounds
    ‪16 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

About the area

Waynesville

In Waynesville .You'll find Balsam Spa and Folkmoot Friendship Center within 2 miles (3 km) of this hotel. Hazelwood Soap Company and Shelton House are also within 3 miles (5 km).

What's nearby

  • Blue Ridge Parkway Balsam Entrance - 6 min drive - 8.2 km
  • Lake Junaluska Golf Course - 7 min drive - 9.1 km
  • Lake Junaluska Conference and Retreat Center - 8 min drive - 9.4 km
  • Wheels Through Time Museum - 16 min drive - 12.7 km
  • Maggie Valley Festival Grounds - 16 min drive - 13.1 km

Getting around

  • Asheville Regional Airport (AVL) - 43 min drive

Restaurants

  • ‪Taco Bell - ‬15 min walk
  • ‪Singletree Heritage Kitchen - ‬5 min drive
  • ‪Papas & Beer - ‬2 min drive
  • ‪Bocelli's Italian Eatery - ‬5 min drive
  • ‪Wendy's - ‬6 min drive

About this property

Best Western Smoky Mountain Inn

Waynesville guestrooms with free WiFi
Best Western Smoky Mountain Inn offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. The business-friendly Best Western Smoky Mountain Inn also features a vending machine, a picnic area, and a front-desk safe. Self parking is free.

This Waynesville hotel is smoke free.

  • 58 guestrooms or units
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • No smoking on site
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Languages

English

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 953 reviews
Rating 8 - Good. 291 out of 953 reviews
Rating 6 - Okay. 79 out of 953 reviews
Rating 4 - Poor. 17 out of 953 reviews
Rating 2 - Terrible. 14 out of 953 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view, clean, and wonderful staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

ALICIA, Pembroke Pines

Stayed 1 night in May 2025

8/10 Good

Eric

Stayed 2 nights in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times over the years because it is clean and safe. It is still a great place to stay. Only negative is the breakfeast which had minimal choices.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Highway noise is loud. Ask for a room away from the highway. Access road needs some work. Walls between rooms are lacking sound insulation.
Stayed 2 nights in Apr 2025

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
In my commending the “quality furniture”, everything was heavy and strong, built to endure. Especially appreciated were the metal front doors. Now for the four stars, hospitality should be number one with hotels and motels. Air BnBs tend to show this by gracious additions of amenities and other little perks. Hotels will often allow for early checkin, even it it means changing the room of stay. We needed that early checkin. After an all night flight which included a switch of airplanes, we were tired. We were an hour early. We willingly paid the extra fee. But the “tight ship” attitude marred an otherwise pleasant multiple days stay. It was a “business” over “welcoming” methodology that, to us, was unnecessary.
Stayed 4 nights in Apr 2025

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

The free my desk person was terrible and wouldn’t speak to the possibility of an early check in, less than two hours before checkin. I asked nicely, but she lied about there being a room ready and insisted that she would know until after 4:00. She also said I could check in early for an extra $40… so obviously there were rooms available The hotel wasn’t full or busy. She shouted at me to “get out” and said she would call the police if I didn’t leave. My wife and I felt very uncomfortable with staying there and booked a different hotel a few miles away and were able to check in immediately. I asked to cancel the reservation and she said she already had charged my card. I complained to Best Western and Hotels.com and was charged for the room even though I didn’t stay and have not received any feedback from anyone. We had booked 4 nights and haven’t been contacted by anyone about this terrible experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and staff was helpful The area around the designated smoking area had full trash can and where you put out cigarettes was full during my entire stay.
Stayed 5 nights in Mar 2025

2/10 Terrible

Jason

Stayed 1 night in Mar 2025

8/10 Good

CHRISTINE

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jane

Liked: Amenities, property conditions & facilities
Easy access to the freeway. Close to the family I was visiting
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing I have stayed there again since this trip and just booked another one
Stayed 3 nights in Feb 2025

10/10 Excellent

Roger

Stayed 1 night in Mar 2025

6/10 Okay

Ava

Disliked: Cleanliness
The toilet was dirty. The water in the sink would not go down the drain. There was no hot water in the sink - I never bothered to try the shower! My room had no complimentary water or cookies as did my sister's. I called for the maintenance person who never came. We left early and did not stay for the second night even though it was paid for.
Stayed 2 nights in Mar 2025

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, very convenient location just off the highway… will stay there again
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly staff
Stayed 1 night in Mar 2025

6/10 Okay

Joseph

Liked: Cleanliness

First and last time...

It's a motel, not a hotel. We asked for a 2nd floor window and they charged $10 extra for it! Lots of construction next door and large construction equipment blocking the view we paid extra for! Not worth the cost.
Stayed 1 night in Mar 2025

10/10 Excellent

Olga

Travelled with family
Very clean room.
Stayed 1 night in Feb 2025

10/10 Excellent

Tamara

Travelled with family
Liked: Amenities
Clean and well priced
Stayed 1 night in Feb 2025

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025