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Mercure Petriolo Siena Terme Spa Hotel

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Indoor pool, seasonal outdoor pool
Couples treatment rooms, sauna, hot tub, steam room, hot springs
Couples treatment rooms, sauna, hot tub, steam room, hot springs
Buffet
Breakfast area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Business services

Explore the area

View in a map
Strada Provinciale di Petriolo, Civitella Paganico, GR, 53015
  • Place, Terme Petriolo
    ‪1 min walk‬
  • Place, Siena Cathedral
    ‪54 min drive‬
  • Place, Piazza del Campo
    ‪54 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

Triple Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Privilege, Room, 1 Double Bed

Soundproofing

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Superior Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

About the area

Civitella Paganico

In Civitella Paganico .At this Civitella Paganico hotel, you'll be within half a mile (1 km) of Terme Petriolo and 6 miles (10 km) of Val di Merse. Castello di Montepescini is within 6 miles (10 km) and Castello del Belagaio is within 9 miles (15 km).

What's nearby

  • Terme Petriolo - 1 min walk - 0.0 km
  • Abbazia di San Galgano - 37 min drive - 34.2 km
  • Banca Monte dei Paschi di Siena - 52 min drive - 38.4 km
  • Siena Cathedral - 54 min drive - 38.1 km
  • Piazza del Campo - 54 min drive - 38.1 km

Getting around

  • Civitella Paganico Station - 25 min drive
  • Galileo Galilei Airport (PSA) - 126 min drive

Restaurants

  • ‪Trattoria da Rosanna - ‬7 min drive
  • ‪Pizzeria il Doccio - ‬9 min drive
  • ‪Locanda nel Cassero - ‬16 min drive
  • ‪Ristorante Pizzeria Paradise - ‬4 min drive
  • ‪Paradise Disco Club Restaurant Vip Room - ‬4 min drive

About this property

Mercure Petriolo Siena Terme Spa Hotel

Luxurious boutique hotel with spa
Mercure Petriolo Siena Terme Spa Hotel offers its guests a full-service spa, hot springs, and an indoor pool. There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free wired Internet.

2 meeting rooms and coworking spaces are available. A seasonal outdoor pool, a hot tub, and a sauna are also featured at the luxury Mercure Petriolo Siena Terme Spa Hotel. Self parking is free.

This 5-star Civitella Paganico hotel is smoke free.

  • 78 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Conference center
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Garden
  • Bellhop
  • No smoking on site
  • Bar by the pool
Mercure Petriolo Siena Terme Spa Hotel offers 78 accommodations with complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are 2 hot springs open between 9:00 AM and 6:30 PM.

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Property amenities

Family friendly

  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 hot springs
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Room amenities

Entertainment

  • TV

Bathroom

  • Towels provided

Food and drink

  • Free bottled water

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.

Important information

Fees

The listed Facilities Fee covers use of the spa area (pool, Turkish bath, sauna) as well as bathrobe, slippers, and swim cap.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out fee: EUR 20 (subject to availability)
  • Facilities fee: EUR 30 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Hot springs access available from 9:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Petriolo SPA
Petriolo SPA & Resort
Petriolo SPA & Resort Civitella Paganico
Petriolo SPA Civitella Paganico
Petriolo Hotel Civitella Paganico
Petriolo Resort Civitella Paganico
Petriolo Spa Resort Italy/Tuscany - Civitella Paganico
Petriolo SPA Resort Civitella Paganico
Petriolo SPA Resort
Petriolo SPA Resort UNA Esperienze Civitella Paganico
Petriolo SPA Resort UNA Esperienze
Petriolo SPA UNA Esperienze Civitella Paganico
Petriolo SPA UNA Esperienze
Mercure Petriolo Siena Terme
Petriolo Siena Terme Spa Hotel
Mercure Petriolo Siena Terme Spa Hotel Hotel
Mercure Petriolo Siena Terme Spa Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel (Opening September 2019)

Frequently asked questions

How close is Mercure Petriolo Siena Terme Spa Hotel to the airport?

Mercure Petriolo Siena Terme Spa Hotel is 121.6 mi (126-min drive) away from the Galileo Galilei Airport (PSA) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Petriolo Siena Terme Spa Hotel?

As of May 19, 2026, prices found for a 1-night stay for 2 adults at Mercure Petriolo Siena Terme Spa Hotel on Jun 2, 2026 start from CA $120, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Petriolo Siena Terme Spa Hotel have an airport shuttle?

Airport shuttle services are not available at Mercure Petriolo Siena Terme Spa Hotel.

Does Mercure Petriolo Siena Terme Spa Hotel offer free breakfast?

Mercure Petriolo Siena Terme Spa Hotel does not offer free breakfast.

Is there a casino at Mercure Petriolo Siena Terme Spa Hotel?

No, there is no casino at this hotel.

What time is check-in at Mercure Petriolo Siena Terme Spa Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in costs EUR 20 (subject to availability).

Is there free parking at Mercure Petriolo Siena Terme Spa Hotel?

This hotel offers free self parking.

Does Mercure Petriolo Siena Terme Spa Hotel have a pool?

Mercure Petriolo Siena Terme Spa Hotel features an indoor pool and a seasonal outdoor pool.

Does Mercure Petriolo Siena Terme Spa Hotel have a spa?

This hotel has a spa, which features deep-tissue massages, body scrubs, and facials.

How close is Mercure Petriolo Siena Terme Spa Hotel to downtown Civitella Paganico?

Mercure Petriolo Siena Terme Spa Hotel is 3.5 mi away from Civitella Paganico.

Mercure Petriolo Siena Terme Spa Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 247 reviews
Rating 8 - Good. 67 out of 247 reviews
Rating 6 - Okay. 27 out of 247 reviews
Rating 4 - Poor. 5 out of 247 reviews
Rating 2 - Terrible. 11 out of 247 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

roland

Liked: Cleanliness, property conditions & facilities
This hotel has all the luxuries one would expect from a chain like Mercure. The building is huge, at times feeling like a set for the film ‘Shining’. It is not for me, simply because it has no soul, no character or style. The fittings are cheap, the vibe a bit large group holidays. Spa is accessible with a 30 euro fee.
Stayed 1 night in Jan 2026

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. I would recommend this hotel when in Tuscany.
Stayed 3 nights in Oct 2025

10/10 Excellent

Massimiliano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and location is quiet. You need a car to get out and about
Stayed 2 nights in Jun 2025

6/10 Okay

Ubelenus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is directly located on the highway. I believe the future of the “Hotel” will be a GAS Station combined with a motel . The Smell of terme water is terrible. The all over Staff is unprofessional We left 2 days earlier/
Stayed 5 nights in Sep 2025

2/10 Terrible

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2025

6/10 Okay

ISABEL

Disliked: Property conditions & facilities
En un lugar muy lejos y no hay nada, me sentí insegura.
Stayed 1 night in May 2025

4/10 Poor

Lisa

Stayed 3 nights in Apr 2025

8/10 Good

Vilmos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

Overall it was very good, however, lack of English knowledge sometimes made communication difficult
Stayed 2 nights in Aug 2019

6/10 Okay

Peter, Birmingham UK

Liked: Cleanliness, staff & service, room comfort

Overrated for a 5 Star hotel

For a five star hotel there was no 24hr room service. Bar closed at midnight. Breakfast was very basic with limited choices. If you wanted a boiled egg that would cost you an extra 5 euros because it’s not included in the breakfast buffet. For dinner the quality of food was sub standard for 5 star hotel. The food looks and taste as if it was microwaved for charging at 5 star prices. Staff was very helpful and pleasant but all in all I don’t think this should be 5 star hotel and should have their star rating reviewed.
Stayed 7 nights in Aug 2018

6/10 Okay

Robert, Canada

Liked: Cleanliness, staff & service
Very nice hotel. Staff were extremely friendly. Our disappointment is that they turn off the air conditioning at night and recirculate the outdoor air. It’s just not comfortable enough for sleeping. Also the WiFi in the bedroom is very weak to non functional. It’s too bad because it’s a beautiful hotel, beautiful rooms and great and tranquil setting. However because of the air conditioning we will not be staying there again
Stayed 3 nights in Aug 2018

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a wonderful hotel, we had a juinor suite which this time overlooked the other side of the hotel away from the road. The spa was lovely we used it nearly every day and some days we had the indoor pools to ourselves. The last time we where there was last year in October. We had breakfast on the outdoor terrace which was really lovely.
Stayed 5 nights in Jun 2018

6/10 Okay

Loren

Liked: Cleanliness, property conditions & facilities, room comfort

OK Hotel...doesn't feel like Tuscany

The hotel is very clean. Bed is comfortable. The sulfur/mineral pool is very nice. The hotel is far from everything, which can be good/bad depending on what your needs are. For dinner and breakfast the restaurant is OK, but not great. For lunch we did not enjoy the food so we had to find places to eat which were around 30 minutes drive. At check in you are required to sign a massive contract with the hotel which I found quite odd. When arriving I asked for restaurant, cooking class and other recommendations of things to do. The receptionist said she would have something for us the next day. The next day when I came to ask the reception for a reply they said tomorrow there will be an answer. After that I just used Tripadvisor and four days later still no message from the reception.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a beautiful retreat!

This was one of the best places we stayed at in Italy! The grounds are gorgeous, the hotel is impeccably clean, the service was courteous and the room was amazing. We lived it so much, that we extended our stay to one more night. We really enjoyed the spa as well! The only drawback is that it was hard to find anyone from staff in the spa/pool area when we needed to ask some questions. Other than that - we loved the place and would stay again.
Stayed 1 night in May 2018

10/10 Excellent

Nichole, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
水疗中心很舒服，我们在水里泡了很久
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to go again!

Very nice facility and good service. A great hotel with thermal spa and they have 6 pools including 2 outdoor pools. It’s a bit out of the popular route but definitely worth the drive. I’d like to go again in sometime. It’s better to go on weekdays when it’s nice and quiet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

Amazing faculty and incredible view! Highly recommended.
Stayed 6 nights in Mar 2018

10/10 Excellent

Steve, streatham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

It was a lovely hotel, the spa pools are excellent and it was a lovely place to chill.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really great hotel in a location all on its own (can be good or bad depending on what you are looking for). Clean and modern. We stayed in one of the Suites and it was lovely although the view was looking over the employee car park so not completely ideal but still very nice.
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place but beware of spa hours!

The facilities were very nice, the room was extremely clean, and the bathroom especially was great! It all felt very spa-like. My one problem, which was quite frustrating, is that the spa and all pools close at 7 pm -- on weekends too, and at peak tourism season. We arrive at 6:30 on Saturday evening, and didn't have any chance to use the facilities until the next morning. But, due to check-out time, this meant that we only really had 1.5 hours to take advantage of everything! It was really disappointing, and also the pool hours were not posted on the website. So, I would recommend getting there early, or staying 2 nights to avoid this problem! Otherwise, the place is great and the service was friendly.
Stayed 1 night in Jun 2017

10/10 Excellent

Brendan, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing sulphur spas as well as outdoor pools

Very impressed with the hotel great location in the mountains but 30 mind from Siena or Grossoto.
Stayed 4 nights in Jun 2017

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

abdulrhman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picked this hotel as it was a half way point between Pisa and a villa. The 3 nights were a very pleasant stay. Great food and spa. Hotel staff were very attentive.

10/10 Excellent

William, Temecula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort. Great recommendations from staff for local restaurants!