When we arrived we were hounded about not being on site by 9:00 PM, as we drove from Idaho, that was a tall task. He said they almost cancelled our reservation. They charged our credit card. He gave us a key, we went to that room, opened the door and there was a man wrapped in a towel standing there, confused as we were. We promptly apologized and left, back to the office, the night manager complained about his staff and tried another room only to have cleaning issues. Just not a fun experience.