Holiday Inn Express Hotel & Suites Douglas by IHG offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. WiFi is free in public spaces. A business center and meeting rooms are available. Free breakfast is available daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Douglas by IHG. Free self parking is available.
Hotel staff was great, breakfast was great, ammenities were great. Half the lights in the room were burned out or nit working, and the temperature in the room didnt regulate very well. Otherwise, we had a good stay.
The shower was not very clean -mainly in corners/seams. We never received room service -I am assuming it may be because we never left our room before 11am, even though we removed the "do not disturb" door tag before leaving. All staff we encountered were extremely friendly except for one young girl at the front desk who was just "there" -never smiled, did not say much. The drink vending machine on the 3rd floor was completely out of everything. But all in all the stay was nice, the building was pretty clean, and we never came across any bugs, so all good.
I had to wait 10 minutes to check in and didn't get the room I paid for. The front desk person also made a big deal about using "3rd party apps" for booking which was so much harder for them.
The person I spoke with two days later was incredibly helpful, though. I appreciated their efficiency at straightening out the room situation and getting me a refund.
The staff were great and friendly, the breakfast was good, the pool area was nice.
The downside was that they needed to make sure their rooms were completely cleaned. Especially the bathroom, there was a lot of hair on the floor (which the staff was super nice about cleaning it) but then there was soap smeared all over the dispenser in the shower and quite a few pieces of hair in the shower area. The rest of the room was great and seemed pretty clean.