2/10 Terrible
Theresa
Travelled with family
8 Mar 2024
Disliked: Cleanliness, property conditions & facilities
The location of this property was wonderful - good walking distance to what we wanted.
We were told we could pickup the key anytime between 8 am and 12 am. We went at 2 pm and the key box was not there. I emailed and was told to send a pic of the key boxes which I did. And then heard nothing. I emailed again and was told check in was not til 4 pm. At 4 pm, I went back to get the key and it still was not there. I called both numbers on my sheet and no one answered. A lady with very poor English told us she had to clean the apartment yet but gave us the keys. She followed us to the building and took the keys saying she would be 20 minutes. I received an email from Globalstay saying the key was now in the box. At 4:50 pm, the cleaning lady came down and gave us back the keys. When we got to the apartment, we noticed there was no outside handle on the door. When i mentioned to Globalstay I was told they knew about it. It was very obvious from the dirty state of the apartment, not much care was given to clean it. There was a broken cupboard door, a broken lamp switch, pullout couch was off its tracks, dishes were dirty in the cupboard and dishwasher, no top sheet on the bed, toaster didn't work well, no pods for dishwasher, no detergent for towels that we had to wash, garbage left behind on the stand in the living room and no batteries in the clock on the wall. For the money, we paid to stay there, our expectations were horribly deflated! I will never stay again with Globalstay!!
Theresa
Stayed 3 nights in Mar 2024