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Palais Medina Riad Resort

5.0 star property
5-star luxury hotel perfect for exploring Fes

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Photo gallery for Palais Medina Riad Resort

View from property
Deluxe Double Room, Pool View
Buffet
Standard Double Room
Interior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Boulevard Allal El Fassi, Fes, 30000
  • Place, Borj Fez Mall
    ‪3 min walk‬
  • Place, Royal Palace
    ‪8 min walk‬
  • Place, Blue Gate
    ‪6 min drive‬
  • Airport, Fes (FEZ-Saiss)
    ‪26 min drive‬

Room options

View all photos for Standard Single Room

Minibar, in-room safe, soundproofing, iron/ironing board

Standard Single Room

  • Sleeps 1

View all photos for Deluxe Single Room

Minibar, in-room safe, soundproofing, iron/ironing board

Deluxe Single Room

  • Sleeps 1

Junior Suite

  • Sleeps 3
  • 1 King Bed

Suite (Palais)

  • Sleeps 3
  • 1 King Bed

Standard Double Room

  • Sleeps 3
  • 1 King Bed

Standard Twin Room

  • Sleeps 3
  • 2 Twin Beds

Superior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

Superior Double Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Junior Suite

  • Sleeps 2

Superior Twin Room

  • Sleeps 2

About the area

Fes

City center stay.Within a 10-minute walk of the hotel, you'll find Borj Fez Mall and Jewish Cemetery. Royal Palace and Rue des Mérinides are also within half a mile (1 km).

What's nearby

  • Borj Fez Mall - 3 min walk - 0.3 km
  • Jewish Cemetery - 7 min walk - 0.6 km
  • Royal Palace - 8 min walk - 0.7 km
  • Place Bou Jeloud - 6 min drive - 2.2 km
  • Blue Gate - 6 min drive - 2.2 km

Getting around

  • Fes Station - 16 min walk
  • Fes (FEZ-Saiss) - 26 min drive

Restaurants

  • ‪Sky Lounge Menzeh Zalagh Hotel - ‬8 min walk
  • ‪Restaurant Ba Jelloul Fes - ‬11 min walk
  • ‪Burger King - Borj Fez - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Jungle - ‬19 min walk

About this property

Palais Medina Riad Resort

5-star luxury hotel perfect for exploring Fes
Palais Medina Riad Resort offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A children's pool, a nightclub, and a fitness center are also featured at the luxury Palais Medina Riad Resort. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Fes hotel.

  • 1 building
  • 146 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Built in 2011
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Bar by the pool
Palais Medina Riad Resort offers 146 accommodations with minibars and safes. 32-inch LCD televisions come with digital channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Spa Thalion has 6 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with Turkish bath/hammam.

The spa is open select days. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MAD 150 for adults and MAD 80 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LCD TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palais Medina Riad Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MAD 300.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MAD 150 for adults and MAD 80 for children
  • Airport shuttle fee: MAD 300 per person (one way)
  • Airport shuttle fee per child: MAD 150.00 (one-way), (up to 12 years old)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MAD 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Palais Medina
Palais Medina Fes
Palais Medina Hotel
Palais Medina Hotel Fes
Palais Medina Spa
Palais Medina Riad Resort Fes
Palais Medina Riad Resort Hotel
Palais Medina Riad Resort Hotel Fes

Palais Medina Riad Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 127 out of 297 reviews
Rating 8 - Good. 99 out of 297 reviews
Rating 6 - Okay. 30 out of 297 reviews
Rating 4 - Poor. 24 out of 297 reviews
Rating 2 - Terrible. 17 out of 297 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Rabbena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable, good breakfast, pool, grounds surrounding pool, well kept.
Stayed 1 night in Sep 2023

2/10 Terrible

Sharon

Disliked: Cleanliness
I was placed in a room with a nonfunctional hvac system, then after showering and getting into bed, called the front desk and learned that they had made a mistake and that I needed to dress and repack my suitcase to be moved at 10:45 pm. After a meal of salad and shrimp in the hotel restaurant, I became violently ill with severe food poisoning. The manager came to my room and they were were about to take me to an area hospital. Once I recovered, I asked to speak with the manager in the lobby and was told that he was unavailable and that he would call me. He never did.
Stayed 2 nights in Nov 2025

10/10 Excellent

Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Daniel Rene

The service was mediocre the room was ok I will not go back
Stayed 2 nights in Oct 2025

4/10 Poor

Abdallah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Alasdair

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Don’t Recommend

Not so good. Pool closed. Confused restaurant staff. Spa dark and pungent. Most frustrating was the concierge desk. We asked them to book a taxi to the station- we were quoted 300 MHD pay in advance. We protested and eventually got the desk to call a cab from the street. Actual cost 20MHD (yes twenty)
Stayed 3 nights in Apr 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Palais Medina Riad Resort, and it was an unforgettable experience. From the moment I arrived, I was captivated by the breathtaking architecture, which beautifully blends traditional Moroccan elegance with modern luxury. The atmosphere is serene, making it the perfect getaway for relaxation. One of the highlights of my stay was the exceptional service. The staff went above and beyond to ensure every aspect of my visit was perfect. They were warm, welcoming, and always ready to assist with a smile.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
All I can say it’s was great
Stayed 2 nights in Nov 2024

2/10 Terrible

Ghita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une nuit de noce sans chambre

J’ai réservé pour une nuit de noce cadeau pour mon beau-frère j’ai appelé l’hôtel pour confirmer que tout va bien il m’a confirmé que tout est en place mais en arrivant on as pas trouvé la chambre sous prétexte que on est les 3 eme qu’on arrive pour une nuit de noce ….. alors il a dit oh on va vous donner une suite on as dit ok pas de problème la porte de la suite est abîmée chaque fois que la porte est fermée ils. Doivent appeler la réception pour venir ouvrir plus il y’avait aucune serviette aucun accessoires dans la douche pas de bouteille d’eau même pas les mariés était obligé d’appeler plusieurs fois pour que quelqu’un leur apporte des serviettes sincèrement c’était catastrophique j’ai pas plus de linge pour tout raconter
Stayed 1 night in Sep 2024

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities
No comment all is poor except some stuff
Stayed 6 nights in Aug 2024

6/10 Okay

Youssef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Yaniv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option, Friendly staff and very welcoming. great experience. thank you.
Stayed 2 nights in Jun 2024

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is professional and very attentive to serve, although the Hotel amenities and rooms need a fresh up. No iron, no small towels in the room, beside that hotel is quiet and pleasant to stay. Special thanks to the tea-man at the lobby, his smile and the taste of the tea made our day :)
Stayed 2 nights in Jun 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
We recommend this hotel
Stayed 3 nights in May 2024

4/10 Poor

essam

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Excellent staff but very dated.

The staff were excellent, from the check-in to check-out , should be rewarded ..Hotel is in dire need of an update, ground floor rooms have No privacy at all .. Ok for one night , car parking & location are the good points...
Stayed 1 night in May 2024

10/10 Excellent

essam

Stayed 1 night in May 2024

6/10 Okay

Abdelkabir

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and charming room that was also very comfortable.
Stayed 1 night in Sep 2023

6/10 Okay

Rosalie

Travelled with partner
Disliked: Staff & service
It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Hassan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Previously stayed here before but declined since in standard. Check in took over an hour due to inability to process a CC from another country. Rooms required daily asks for items such as towels. Shower leaked whenever used causing dangerous conditions. Sink basin fell hitting foot one morning. 5star maybe once, but not anymore!
Stayed 5 nights in Jul 2023

2/10 Terrible

Mahesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms needed to be renovation property is noce but not maintained
Stayed 1 night in May 2023

4/10 Poor

LAURA, Newcastle

Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing and super accommodating and helpful. Service was great.
Stayed 1 night in Mar 2023

8/10 Good

Nhuong

Liked: Cleanliness, staff & service, room comfort

Beautiful hotel outside of Fez Medina

Good to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.
Stayed 2 nights in Mar 2023