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NH Frankfurt Airport West

4-star property
Kelsterbacher Strasse 19, Raunheim, HE 1-855-887-0424
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3.8 out of 5
Good!
See all 9 Travelocity Reviews

"The experience with this hotel would have been much better if the staff had communicated better. If you are using the airport shuttle, prepare your da ... " More

By SustainIT2012, from Indianapolis, IN, USA on Wed 16 Nov 2011

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Hotel Description

4-star guestrooms with comfy beds

Close to airport

Within 3 miles (5 km) of this Raunheim hotel, you'll find Opel Villas and Opel Factory. Gateway Gardens is within 9 miles (15 km) and Jahrhunderthalle is within 12 miles (20 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. You'll appreciate the fitness center, bar/lounge, and coffee shop.

Free Internet, soaking tubs

The 306 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Flat-screen TVs come with satellite channels, and other amenities include deep soaking bathtubs and 24-hour room service.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$68* Per night/room 5 Feb. - 6 Feb.

Standard Room (Extra Bed 3 adults)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room (Extra Bed 2 adults + 1 child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

NH Frankfurt Airport West ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for NH Frankfurt Airport West

3 out of 5

People Make the Difference

Pros: Quiet, airport shuttle
Cons: No free Internet, Poor breakfast, poor service from staff
The experience with this hotel would have been much better if the staff had communicated better. If you are using the airport shuttle, prepare your day FAR in advance. The breakfast was overpriced and cold. I don't recommend it.The room was excellent and I slept like a baby! The hotel is in a good location if you are traveling through Frankfurt International. I was suprised how clean the room was. Well above average.

Posted by , from Indianapolis, IN, USA on 16 Nov. 2011

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4 out of 5

Comfortable and spotless, ultra-modern furnishings

Pros: Quiet
Cons: Nothing close, Poor breakfast
Decent value for the price, but the bed covers were scanty, by American standards, and design of bath/shower was odd. Door did not run entire length of the tub, meaning water could easily have splashed out on to bathroom floor, and there was no safe and dry place to hang bath towels so that they would stay dry and still within reach after shower. Not a huge difficulty to overcome, but showering required some particular care. Also, wake-up call was at least 10 minutes late, relative to time requested. I was already awake, but had I not been, I would have been quite unhappy to find myself with a shorter time than I had counted on to get ready for my departure. Airport shuttle was very convenient and reliable, easy to use.

Posted by , from Fargo, ND on 13 Apr. 2011

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4 out of 5

large US style rooms

Pros: Free Internet
airport shuttle slow to very slow; late on pick up; large US style rooms plenty of room for two and plenty of light (both powered and sunlight)

Posted by , from phila on 8 Feb. 2011

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5 out of 5

A wonderful surprise!

Pros: Close restaurants, Free Internet, Quiet
Since the hotel was only minutes from the airport, I was not anticipating anything special on our last night. The rooms were very clean and modern and the staff was very friendly offering advice on nearby restaurants and strolls. We took their advice and found ourselves in a very quaint village only minutes from the hotel. We had the best meal of the entire trip. The bed was extremely comfortable and the room was very clean. It made the last night of our stay heaven.

Posted by , from FAIRHAVEN, MI on 5 Feb. 2011

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2 out of 5

Was overbooked.

Was assure that I would have a room even though I had a late arrival, but had to wait over an hour for my room. Hotel was overbooked.

Posted by , from FW, TX on 4 Feb. 2011

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5 out of 5

Great place

Pros: Free breakfast, Free Internet, Quiet, restaurant in hotel, near train stop short walk
Cons: Nothing close
This hotel is used by a lot of tour groups too. It is a bit out of the city, but there are great walking paths around it. You can take the train to Frankfurt. Goood food, both the breakfast and all the various things we ordered. Free internet in the lobby which was very helpful. Staff was great.

Posted by , from Madison, Wi on 3 Feb. 2011

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5 out of 5

NH Hotel

I missed a connecting flight and Lufthansa put me up in this place for one night. It was surprisingly nice, with good food, and a very popular bar. Recommended!

Posted by on 30 Jan. 2010

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3 out of 5

Breckfast charge sneeked into bill

The rooms were clean and tidy. The hall carpet could use cleaning. The worst is that I was charged $ for breckfast that we did not have. I saw this complaint in another persons review but did not think it would happen to me. I am in the midst of disputing the breckfast charge. I would not return to this hotel due to this deceitful practice

Posted by on 30 Sep. 2009

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3 out of 5

Shows its age and more

It's hard to believe this hotel was built as recently as 1995 and renovated since. The halls had a musty smell to them and the carpets appeared to be well-worn. My particular room had an ammonia smell, as if a cat had been kept there. When I told the front desk, they told me that it was probably a malfunctioning mini-bar refrigerator, asked if I used it, and when I said no, they just came up and unplugged it. I lived with the lingering smell for 3 more days and was not offered another room. I had work to do in my room, so I tried to allow time for cleaning, but the staff would not even give me a ""window"" of time to vacate the room. Sometimes it was 10:00 in the morning, and one day they didn't show up until 5:00 pm., so I declined the service. The lady at the front desk was friendly and helpful, but could only apologize for the lapses in service. The buffet breakfast was a bit expensive ($25), considering that it was not always fully stocked.

Posted by on 11 Nov. 2008

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About the NH Frankfurt Airport West

Location Kelsterbacher Strasse 19, Raunheim, HE 65479

Property Features

NH Frankfurt Airport West offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly NH Frankfurt Airport West. A shuttle from the hotel to the airport at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Raunheim hotel is smoke free.

  • 1 building
  • 306 guestrooms or units
  • 3 levels
  • Built in 1995
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Frankfurt Intl. Airport (FRA) (10.2 km / 6.3 mi)
  • Metro station: Raunheim S-Bahn (0.9 km / 0.5 mi)
  • Property shuttles: Airport drop-off
  • Parking: Self parking available for a surcharge

Room Amenities

NH Frankfurt Airport West offers 306 accommodations with minibars and safes. Beds feature pillowtop mattresses. A pillow menu is available. 40-cm flat-screen televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

NH Frankfurt Airport West has a restaurant serving lunch and dinner.

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 20 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 20 lbs)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Debit cards not accepted
  • Staffed front desk
  • Online Penalty Collection
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 13 and EUR 32 per person (approximately)
  • Airport shuttle fee: EUR 5.00 per person
  • Self parking fee: EUR 8.00 per day
  • Pet fee: EUR 20 per accommodation, per night
  • Rollaway bed fee: EUR 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NH Frankfurt Rhein-Main
  • NH Frankfurt Rhein-Main Hotel
  • NH Frankfurt Rhein-Main Hotel Raunheim
  • NH Frankfurt Rhein-Main Raunheim
  • NH Rhein-Main
  • NH Rhein-Main Frankfurt
  • Nh Frankfurt Rhein - Main Hotel Raunheim
  • NH Frankfurt Airport West Hotel Raunheim
  • NH Frankfurt Airport West Hotel
  • NH Frankfurt Airport West Raunheim
  • NH Frankfurt Airport West
  • Nh Frankfurt West Raunheim
  • NH Frankfurt Airport West Hotel
  • NH Frankfurt Airport West Raunheim
  • NH Frankfurt Airport West Hotel Raunheim

You should know

  • NH Frankfurt Airport West offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.