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Best Western Galena Inn & Suites

2.5 star property
Enjoy the outdoor pool at this Galena hotel

Choose dates to view prices

Photo gallery for Best Western Galena Inn & Suites

Suite, 1 King Bed, Non Smoking, Jetted Tub
Suite, 1 King Bed, Non Smoking, Jetted Tub
Lobby sitting area
Reception
Indoor pool, outdoor pool, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
9923 West US Route 20, Galena, IL, 61036
  • Place, Grant Home
    ‪8 min walk‬
  • Place, Grant Park
    ‪10 min walk‬
  • Place, Belvedere Mansion
    ‪13 min walk‬
  • Airport, Dubuque, IA (DBQ-Dubuque Regional)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

7.6 out of 10
Good
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

7.4 out of 10
Good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(29 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

Blackout drapes, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible, Jetted Tub

8.0 out of 10
Very good
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Galena

In historical district.Within a 15-minute walk of the hotel, you'll find Grant Home and Washburne House Historic Site. Grant Park and Belvedere Mansion are also within 2 miles (3 km).

What's nearby

  • Grant Home - 8 min walk - 0.7 km
  • Grant Park - 10 min walk - 0.8 km
  • Belvedere Mansion - 13 min walk - 1.1 km
  • Dowling House - 17 min walk - 1.5 km
  • Old Market House - 17 min walk - 1.5 km

Getting around

  • Dubuque, IA (DBQ-Dubuque Regional) - 30 min drive

Restaurants

  • ‪Casey's General Store - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Bread & Vine - ‬18 min walk
  • ‪Durty Gurt's - ‬3 min drive
  • ‪Gobbie's Sports Pub and Eatery - ‬3 min drive

About this property

Best Western Galena Inn & Suites

Enjoy the outdoor pool at this Galena hotel
Best Western Galena Inn & Suites offers its guests an indoor pool, an outdoor pool, a hot tub, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A vending machine, tour/ticket assistance, and coffee/tea in a common area are also featured at Best Western Galena Inn & Suites. Self parking is free.
  • 1 building
  • 42 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
Best Western Galena Inn & Suites offers 42 accommodations with coffee/tea makers and hair dryers. Satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Galena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Best Western Designer
Best Western Designer Galena
Best Western Designer Inn
Best Western Designer Inn Galena
Designer Inn
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western
Best Galena & Suites Galena
Best Western Designer Inn Suites
Best Western Galena Inn & Suites Hotel
Best Western Galena Inn & Suites Galena
Best Western Galena Inn & Suites Hotel Galena

Best Western Galena Inn & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 499 out of 1000 reviews
Rating 8 - Good. 278 out of 1000 reviews
Rating 6 - Okay. 114 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mayra

Stayed 2 nights in Dec 2025

6/10 Okay

Vada

Stayed 1 night in Nov 2025

6/10 Okay

Dannielle

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Mike

Disliked: Amenities
We signed up for a handicap room When we got here they tried to put us in a room on 2nd floor without an elevator.
Stayed 1 night in Nov 2025

4/10 Poor

Anthony

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was very in need of repair some lights were not working ,back door to balcony was previously broken into and was not repaired properly,chain latch on hall entry door was broken. The room was not cleaned properly and just not maintained properly for what they are charging.
Stayed 2 nights in Nov 2025

2/10 Terrible

Vicenta, Crestwood

Disliked: Cleanliness, property conditions & facilities
The pool was super dirty ! Not sanitary for kids. I had to leave the place
Stayed 1 night in Nov 2025

4/10 Poor

Michele

Liked: Cleanliness, staff & service, amenities
The staff was great but we had the jetted tub room which was nice but our neighbors had one too but when they kept turning on the water then it sounded like water pipes bursting and they kept running it from 9 pm until 3 in the morning and we got no sleep and I definitely will not recommend those rooms! I wish the hotel could have helped to make things more quiet but they wanted us to move but we were there first so just wasn’t an option and it was our Anniversary so just a bit upset but not sure what you can do to make it right? Thank you. Michele Duke
Stayed 1 night in Nov 2025

10/10 Excellent

Helena

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff
Stayed 1 night in Oct 2025

10/10 Excellent

dragisa, Niles

Stayed 1 night in Oct 2025

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities, room comfort
We checked in and the room smelled horrible. Tried to turn on the air conditioner to get some air moving and it did not help the room smelled like a damp unfinished dirt floor basement. We also walked the pool area and it appeared as if it hadn’t been cleaned in quite some time. We notified the front desk we would not be staying checked out and went down the road and found a very clean well kept hotel and had an amazing stay at the different hotel. I would not recommend staying here it is clear they have quit caring about the upkeep of their property. While charging the same rates as the other hotel which was clean smelled great and looked like management cared.
Stayed 2 nights in Oct 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very roomy and clean, but we ordered a king bed with fireplace, looking forward to the fireplace on a cold night. It only worked for a small time, then stopped. When i told staff they said they had someone in last week to fix it. Nothing was offered in the way of a discount on the room. This was dissapointing.😒
Stayed 1 night in Oct 2025

10/10 Excellent

Dewey L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was a total surprise! We wanted a cheap motel and knew that we could live with whatever we found. This motel could really improve its business with a bit of remodeling and cleaning of the outside. It looks shabby from the road. However, it was great on the inside. The breakfast area and hallway were very clean. Our room was huge and so clean! The beds were comfortable. The bathroom seemed new, and we lacked for nothing -- an iron, an ironing board, a new toilet, sink, and shower, and a hair dryer in the bathroom. It was all great. Breakfast was fine but could have used more warming. Juice, coffee, and waffles were great. We were pleasantly surprised and would go here any day!! Thanks to all.
Stayed 2 nights in Oct 2025

8/10 Good

Steffanie

Stayed 1 night in Oct 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the lincoln room was very nice and clean. the breakfast was very good. most importantly, the staff was extremely nice and helpful. one issue though was they should leave directions in each room on how to operate the tv remote.
Stayed 1 night in Oct 2025

10/10 Excellent

Nancy

Very interesting never stayed for the weekend in Galena, but it was wonderful
Stayed 2 nights in Oct 2025

4/10 Poor

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Kathleen

Travelled with partner
Liked: Staff & service, amenities
The hotel was in a convenient location for us to tour Galena area. Room was clean and comfortable but had limited outlets to charge phone and other devices. Was also kind of dark. We parked on lower level lot to access our room and trash can outside entrance was overflowing. First time I went out to parking lot, mouse ran right in front of the door. More attention could be given to outside maintenance at this entry. Breakfast was okay and convenient, well stocked. Staff was friendly.
Stayed 2 nights in Oct 2025

2/10 Terrible

Raj

Stayed 1 night in Oct 2025

2/10 Terrible

Raj

Stayed 1 night in Oct 2025

10/10 Excellent

RaeLynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big,spacious and clean. Friendly staff!
Stayed 1 night in Sep 2025

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying the cave room so much. What a cool experience! We stayed for one night, and enjoyed the hottub with tv. Didn't realize there was a sauna when booking! Didn't have a chance to use it though. The breakfast was not great – just cereal and make your own waffles, and not great eggs/sausage. No fruit or anything else healthy. Also there were no forks so had to scavenge for them in the drawers.
Stayed 1 night in Oct 2025

6/10 Okay

Bart

The room description did not match the room we received
Stayed 3 nights in Oct 2025

8/10 Good

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good morning grub, awesome staff..great location,ty
Stayed 3 nights in Oct 2025

10/10 Excellent

Betsy

Liked: Staff & service
Clean room. Friendly. Adequate breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent!!
Stayed 1 night in Oct 2025