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Imperial Hotel Gold Coast

5.0 star property
5-star luxury hotel near Surfers Paradise Beach

Choose dates to view prices

Photo gallery for Imperial Hotel Gold Coast

Outdoor pool, cabanas (surcharge), sun loungers
Lobby
Imperial Suite | Living area
Lobby
Imperial Suite | Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
94 Seaworld Dr, Main Beach, QLD, 4217
  • Place, Marina Mirage Shopping Centre
    ‪1 min walk‬
  • Place, Mariner's Cove Marina
    ‪2 min walk‬
  • Place, Sea World
    ‪10 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪37 min drive‬

Room options

View all photos for Broadwater Suite

Premium bedding, in-room safe, desk, blackout drapes

Broadwater Suite

  • Sleeps 4

View all photos for Superior Room

Premium bedding, in-room safe, desk, blackout drapes

Superior Room

  • Sleeps 4

View all photos for Deluxe Suite

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite

  • Sleeps 4

View all photos for Superior Suite

Premium bedding, in-room safe, desk, blackout drapes

Superior Suite

  • Sleeps 4

View all photos for Broadwater Suite

Premium bedding, in-room safe, desk, blackout drapes

Broadwater Suite

  • Sleeps 3
  • Free WiFi

View all photos for Two Bedroom Condominium With Pool

Premium bedding, in-room safe, desk, blackout drapes

Two Bedroom Condominium With Pool

  • Sleeps 4

View all photos for Three Bedroom Condominium With Plunge Pool

Premium bedding, in-room safe, desk, blackout drapes

Three Bedroom Condominium With Plunge Pool

  • Sleeps 6
  • Free WiFi

View all photos for Superior King

Superior King

Superior King

8.6 out of 10
Excellent
(47 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Lagoon King

Lagoon King

Lagoon King

8.6 out of 10
Excellent
(18 reviews)
  • Lagoon view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

8.2 out of 10
Very good
(15 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite

Deluxe Suite | View from room

Deluxe Suite

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Lagoon Suite

Lagoon Suite

Lagoon Suite

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Imperial Suite

Imperial Suite | Private kitchen

Imperial Suite

  • Lagoon view
  • 160 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Condo (Mid-Level)

Premium bedding, in-room safe, desk, blackout drapes

Two Bedroom Condo (Mid-Level)

  • Water view
  • 143 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Lagoon King

Premium bedding, in-room safe, desk, blackout drapes

Lagoon King

  • Sleeps 3

View all photos for Lagoon Double Room

Premium bedding, in-room safe, desk, blackout drapes

Lagoon Double Room

  • Sleeps 4

View all photos for Three Bedroom Condo (Mid-level)

Premium bedding, in-room safe, desk, blackout drapes

Three Bedroom Condo (Mid-level)

  • Water view
  • 200 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed
  • Free WiFi

View all photos for Three Bedroom Condo (Rooftop)

Premium bedding, in-room safe, desk, blackout drapes

Three Bedroom Condo (Rooftop)

  • Water view
  • 300 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed
  • Free WiFi

View all photos for Three Bedroom Condo (Pool)

Private pool

Three Bedroom Condo (Pool)

8.0 out of 10
Very good
(1 review)
  • Water view
  • 250 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed
  • Free WiFi

View all photos for Two Bedroom Condo (Rooftop)

Premium bedding, in-room safe, desk, blackout drapes

Two Bedroom Condo (Rooftop)

  • Water view
  • 260 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Two Bedroom Condo (Pool)

Private pool

Two Bedroom Condo (Pool)

  • Water view
  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Broadwater Suite

Broadwater Suite | Living area

Broadwater Suite

  • Water view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Double

Premium bedding, in-room safe, desk, blackout drapes

Superior Double

8.8 out of 10
Excellent
(46 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Lagoon Double

Premium bedding, in-room safe, desk, blackout drapes

Lagoon Double

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Accessible King Room

Premium bedding, in-room safe, desk, blackout drapes

Accessible King Room

  • Sleeps 3
  • Free WiFi

View all photos for Two Bedroom with Private Plunge Pool

Premium bedding, in-room safe, desk, blackout drapes

Two Bedroom with Private Plunge Pool

  • Sleeps 4

View all photos for Two Bedroom Rooftop Condominium

Premium bedding, in-room safe, desk, blackout drapes

Two Bedroom Rooftop Condominium

  • Sleeps 4

View all photos for Three Bedroom Rooftop Condominium

Premium bedding, in-room safe, desk, blackout drapes

Three Bedroom Rooftop Condominium

  • Sleeps 6

View all photos for Superior King Room

Premium bedding, in-room safe, desk, blackout drapes

Superior King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • Free WiFi

View all photos for Superior Two Double Room

Premium bedding, in-room safe, desk, blackout drapes

Superior Two Double Room

  • Sleeps 3

View all photos for King Room With Lagoon View

Premium bedding, in-room safe, desk, blackout drapes

King Room With Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • Free WiFi

View all photos for Two Double Room With Lagoon View

Premium bedding, in-room safe, desk, blackout drapes

Two Double Room With Lagoon View

  • Sleeps 3
  • Free WiFi

View all photos for King Or Two Double Room With Balcony

Premium bedding, in-room safe, desk, blackout drapes

King Or Two Double Room With Balcony

  • Sleeps 3
  • Free WiFi

View all photos for Junior Suite With Lagoon View

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite With Lagoon View

  • Sleeps 3

View all photos for Three Bedroom Condominium(Rooftop)

Premium bedding, in-room safe, desk, blackout drapes

Three Bedroom Condominium(Rooftop)

  • Sleeps 6
  • Free WiFi

View all photos for Two Bedroom Condominium(Rooftop)

Premium bedding, in-room safe, desk, blackout drapes

Two Bedroom Condominium(Rooftop)

  • Sleeps 4
  • Free WiFi

View all photos for Imperial Suite

Premium bedding, in-room safe, desk, blackout drapes

Imperial Suite

  • Sleeps 2

View all photos for Superior King

Premium bedding, in-room safe, desk, blackout drapes

Superior King

  • Sleeps 2

View all photos for Three bedroom Condominium(Mid Level)

Premium bedding, in-room safe, desk, blackout drapes

Three bedroom Condominium(Mid Level)

  • Sleeps 6
  • Free WiFi

View all photos for Imperial Suite

Premium bedding, in-room safe, desk, blackout drapes

Imperial Suite

  • Sleeps 2

View all photos for Deluxe Suite

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite

  • Sleeps 3
  • Free WiFi

View all photos for Two bedrooms Condominium(Mid Level)

Premium bedding, in-room safe, desk, blackout drapes

Two bedrooms Condominium(Mid Level)

  • Sleeps 4
  • Free WiFi

View all photos for Superior Suite

Premium bedding, in-room safe, desk, blackout drapes

Superior Suite

  • Sleeps 3
  • Free WiFi

View all photos for Suite With Lagoon View

Premium bedding, in-room safe, desk, blackout drapes

Suite With Lagoon View

  • Sleeps 3
  • Free WiFi

View all photos for 2 Bedroom Condominium

Premium bedding, in-room safe, desk, blackout drapes

2 Bedroom Condominium

  • Sleeps 4

View all photos for 3 Bedroom Condominium

Premium bedding, in-room safe, desk, blackout drapes

3 Bedroom Condominium

  • Sleeps 6

View all photos for Lagoon Room

Premium bedding, in-room safe, desk, blackout drapes

Lagoon Room

  • Sleeps 2

Lagoon Suite

  • Sleeps 4

View all photos for Three Bedroom Condominium - Rooftop

Premium bedding, in-room safe, desk, blackout drapes

Three Bedroom Condominium - Rooftop

  • Sleeps 6

View all photos for Two Bedroom Condominium - Pool

Premium bedding, in-room safe, desk, blackout drapes

Two Bedroom Condominium - Pool

  • Sleeps 4

View all photos for Superior Double

Premium bedding, in-room safe, desk, blackout drapes

Superior Double

  • Sleeps 4

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About the area

Gold Coast

Main Beach stay.Your stay at this Main Beach hotel places you within 3 miles (5 km) of Surfers Paradise Beach and Cavill Avenue. Marina Mirage Shopping Centre and Mariner's Cove Marina are also within half a mile (1 km).

What's nearby

  • Marina Mirage Shopping Centre - 1 min walk - 0.1 km
  • Mariner's Cove Marina - 2 min walk - 0.2 km
  • Spirit of Gold Coast - 3 min walk - 0.3 km
  • Sea World - 10 min walk - 0.9 km
  • Broadwater Parklands - 15 min walk - 1.3 km

Getting around

  • Cypress Avenue Station - 7 min drive
  • Varsity Lakes Station - 20 min drive
  • Coolangatta Airport (OOL) - 42 min drive

Restaurants

  • ‪Peter's Fish Market - ‬3 min walk
  • ‪Omeros Brothers Seafood Restaurant - ‬4 min walk
  • ‪La Luna Beach Club - ‬6 min walk
  • ‪Uncle Bill's Kitchen - ‬4 min drive
  • ‪main beach pavillion 34 - ‬12 min walk

About this property

Imperial Hotel Gold Coast

5-star luxury hotel near Surfers Paradise Beach
Imperial Hotel Gold Coast offers its guests a marina, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Spa services, a terrace, and multilingual staff are also featured at the luxury Imperial Hotel Gold Coast. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 200 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2000
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Imperial Hotel Gold Coast offers 200 air-conditioned accommodations with indoor private hot tubs and safes. Rooms open to balconies. Beds feature premium bedding. 55-inch Smart televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and body scrubs.

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includes taxes & fees
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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Outdoor pool

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free covered self parking on site
  • Covered valet parking on site (AUD 50 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: AUD 52 for adults and AUD 26 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height counter and sink
  • No elevator
  • Wheelchair accessibility

Room amenities

Entertainment

  • 55-inch smart TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

The property charges 1.8 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property's breakage deposit is refundable via credit card within 14 days after check-out, pending room inspection.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Cribs (infant beds) are available for AUD 45.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 1000 per night
  • A damage deposit of AUD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

The listed deposit varies by room type.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 52 for adults and AUD 26 for children
  • Covered valet parking fee: AUD 50 per night
  • Crib (infant bed) fee: AUD 45.0 per night
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Palazzo Versace

Palazzo Versace Hotel

Palazzo Versace Hotel Main Beach

Palazzo Versace Main Beach

Hotel Versace

Palazzo Versace Gold Coast/Main Beach, Australia

Palazzo Versace

Imperial Gold Coast Main Beach

Frequently asked questions

How close is Imperial Hotel Gold Coast to the airport?

Imperial Hotel Gold Coast is 22.2 mi (42-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Imperial Hotel Gold Coast?

As of May 26, 2026, prices found for a 1-night stay for 2 adults at Imperial Hotel Gold Coast on Jun 7, 2026 start from CA $249, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Imperial Hotel Gold Coast have an airport shuttle?

Airport shuttle services are not available at Imperial Hotel Gold Coast.

How close is Imperial Hotel Gold Coast to the beach?

This hotel is a short 6-minute walk from The Spit Beach and 10-minute walk from Main Beach. Don't forget your sunscreen!

Does Imperial Hotel Gold Coast offer free breakfast?

Free breakfast isn’t provided at Imperial Hotel Gold Coast, but buffet breakfast is offered for a fee of AUD 52 for adults and AUD 26 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Imperial Hotel Gold Coast?

No, there is no casino at this hotel, but The Star Gold Coast (9-min drive) is nearby.

What time is check-in at Imperial Hotel Gold Coast?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Imperial Hotel Gold Coast?

This hotel offers free self parking. Valet parking is available for AUD 50 per night.

Does Imperial Hotel Gold Coast have a pool?

Imperial Hotel Gold Coast features an outdoor pool.

Does Imperial Hotel Gold Coast have a restaurant?

Imperial Hotel Gold Coast is home to Le Jardin, which features pool views, light fare, and brunch.

Does Imperial Hotel Gold Coast have a spa?

This hotel doesn't have a spa, but it does offer facials, body scrubs, and massages.

How close is Imperial Hotel Gold Coast to downtown Gold Coast?

Imperial Hotel Gold Coast is 3.4 mi away from Gold Coast.

Imperial Hotel Gold Coast Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1002 reviews
Rating 8 - Good. 212 out of 1002 reviews
Rating 6 - Okay. 104 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 42 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Amaxing
Stayed 1 night in Jan 2026

8/10 Good

Amanda

Liked: Amenities, property conditions & facilities
The toilet and bathroom. Has long black hair on it. Right near the spa there was a white jelly bean. The pillows were absolutely awful. Soft as anything. You had to fold them up to sleep. And the ln the beds were only doubles
Stayed 1 night in Feb 2026

8/10 Good

Shirin

Stayed 1 night in Feb 2026

4/10 Poor

Tricia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Everything was extremely overpriced. I ordered room service. It cost $25 for a ln extremely small bottle of Diet Coke and 2 pieces of cold toast with not enough butter to spread on even one slice. Save your money and go somewhere else. There are nicer hotels on the Gold Coast!
Stayed 1 night in Feb 2026

10/10 Excellent

Micheal

Stayed 1 night in Jan 2026

8/10 Good

Bozidar

Stayed 7 nights in Jan 2026

10/10 Excellent

Karl

Liked: Cleanliness, amenities, property conditions & facilities
Still well maintained and enjoyable. Not alot of staff around so service can be a bit slow at times.
Stayed 1 night in Jan 2026

10/10 Excellent

Micheal

Stayed 2 nights in Jan 2026

10/10 Excellent

beth

Stayed 1 night in Jan 2026

10/10 Excellent

Suzie

Stayed 1 night in Jan 2026

6/10 Okay

Isay

Liked: Cleanliness, property conditions & facilities
Pool bar closed too early and not enough variety in food options. Having some music in the background would also add to the daily holiday vibe. Lobby bar closed too early so no opportunity to spend time with with other visitors after dinner. No water provided in the rooms , only paid bottles which were disappointing. Otherwise, we loved our room and the pool area!
Stayed 9 nights in Jan 2026

10/10 Excellent

Jodie

Travelled with family and small children
Liked: Cleanliness, amenities
Staff were all very friendly and welcoming. Rooms are tired but facilities are a good standard.
Stayed 1 night in Jan 2026

10/10 Excellent

Brionny

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is breathtakingly opulent. We had a minor problem with our room which the staff resolved extremely kindly and quickly. We will stay again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lights in the vanity area is not bright enough. It's too dim. Other than that room is spacious and clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
all beautiful thank so much.
Stayed 10 nights in Jan 2026

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Ground floor room with balcony and pool view was fantastic, nice lunch by the pool and fantastic staff, great stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and attentive staff
Stayed 1 night in Jan 2026

10/10 Excellent

Andrea

Travelled with group
Disliked: Property conditions & facilities
Staff at reception very helpful and friendly. Was able to get an early checkin and late checkout. Will definitely return.
Stayed 1 night in Jan 2026

10/10 Excellent

Adarsh

Stayed 6 nights in Jan 2026

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms are very out dated!! No organisation with Breakfast. Stood in line for 20mins before seated. Guests staying at the resort should have priority before peiple off the street.
Stayed 3 nights in Dec 2025

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Rubbish
Stayed 8 nights in Dec 2025

6/10 Okay

Holly

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is not a 5 star hotel. We stayed for 5 nights over the new years period. It’s very run down eg ripped lounges, stained carpet, leaking/mouldy roof, peeling paint, only 1 lift working, a lot of the light globes were out in the chandelier, shower floods into the bathroom & no floor drain. Most of the staff are disinterested. While it has a big pool, the facilities are poor, only 3 umbrellas in the 18+ zone, half the lounges are missing the padding so you are laying on hot black plastic, they ran out of pool towels, there’s broken equipment pilled up in the corners. I also had suspected food poisoning during my stay & needed to see a dr, who mentioned I should let the hotel know as I’d only eaten hotel food in the 24hrs before being sick. When I mentioned it to the reception on checking out the staff member didn’t ask any questions or show any concern, I doubt she reported it.
Stayed 5 nights in Dec 2025

10/10 Excellent

Lence

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Was wash clean an parking was easy
Stayed 2 nights in Dec 2025

4/10 Poor

Darren, Burraneer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was so worn and torn, needing a massive upgrade, I wouldnt stay there again....
Stayed 4 nights in Dec 2025

2/10 Terrible

Adrian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely terrible!! Sad really that this place was once a proper 5 star resort. The staff were not friendly, the food was terrible, the place was dirty, our rooms got cleaned daily, to find on our return that the tables were not wiped down, nothing vacuumed every towels were not replaced (yes even the towels we left on the floor to replace) The hallway carpets are stained, ceiling wall lights corroded all due to water damage. It’s clear the upkeep of this place is not a priority! What topped it off was the fact there was a sewer burst in the basement with peoples sh*t and toilet paper everywhere! The staff decided to close the entrance to get into that space and only had 1 staff with a hose washing it all away! The smell was dreadful, and once we returned a few days later we found toilet paper sprayed all over the walls and sh*it stained all over the concrete… I could go on and on and on…. Just save your money and go elsewhere!!!
Stayed 4 nights in Dec 2025