See all properties

Grand Mercure Lake Hamana Resort & Spa

Property class: 4
4-star hotel near Lake Hamana

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Exterior
A traditional Japanese-style room with tatami flooring, a woven rattan ottoman, and a view of a cityscape through large windows.
A restaurant with large windows offering a view of a sunset over a body of water.
A hotel room with two beds, a TV, a desk, and a view of the water.
Pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101
  • Place, Lake Hamana
    ‪1 min walk‬
  • Place, Yuto Culture Center
    ‪3 min drive‬
  • Place, Hamanako Palpal Theme Park
    ‪14 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

A room with tatami flooring, a low table, chairs, a television, and a large window with a view.

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

A hotel room with two beds, a desk, a chair, a lamp, a window with a view, and a picture on the wall.

Classic Room with 2 single beds and 2 extra beds

8.0 out of 10
Very good
(27 reviews)
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a view.

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Bathroom

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

A hotel room with two beds, a desk, a chair, a TV, and a window with a view.

Classic Room, Multiple Beds (Japanese Western Style)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 8
  • 2 Twin Beds and 3 Twin Futons

View all photos for Standard Room, 2 Twin Beds (Shower Booth)

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Standard Room, 2 Twin Beds (Shower Booth)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a desk, a TV, and a view of the outdoors.

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 6
  • 2 Twin Beds

Superior Room with 2 single beds and 1 extra bed

  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Executive Room, 2 Twin Beds

Room

Executive Room, 2 Twin Beds

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

Room

Classic Suite, Multiple Beds (Japanese Western Style)

  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Classic Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, 2 Twin Beds

Room

Classic Suite, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Accessible

A hotel room with a bed, a desk, a television, a window with a view, and a bathroom with a sink and mirror.

Classic Room, 2 Twin Beds, Accessible

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Suite, 2 Twin Beds

Room

Classic Suite, 2 Twin Beds

  • Sleeps 8
  • 2 Twin Beds

View all photos for Standard Room (Modern Japanese Style)

A hotel room with two beds, a small seating area, a television, and a view of the outdoors.

Standard Room (Modern Japanese Style)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 3 Twin Beds

View all photos for Family Room (Superior)

A hotel room with two beds, a small table with a chair, a view of the outdoors, and a painting on the wall.

Family Room (Superior)

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Executive Room, 3 Twin Beds

A hotel room with a large bed, a desk, a chair, and a view of the city.

Executive Room, 3 Twin Beds

  • Sleeps 6
  • 3 Twin Beds

About the area

Hamamatsu

Nishi Ward stay.A stay at this Nishi Ward hotel places you within half a mile (1 km) of Lake Hamana and 3 miles (5 km) of Hamanako Garden Park. Hamamatsu Flower Park and Hamanako Palpal Theme Park are also within 6 miles (10 km).

What's nearby

  • Lake Hamana - 1 min walk - 0.0 km
  • Yuto Culture Center - 3 min drive - 2.0 km
  • Hamamatsu Flower Park - 14 min drive - 9.5 km
  • Hamanako Palpal Theme Park - 14 min drive - 10.2 km
  • Hamamatsu Castle - 17 min drive - 11.8 km

Getting around

  • Oitsu Station - 30 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive

Restaurants

  • ‪魚べい 志都呂店 - ‬6 min drive
  • ‪五味八珍 舞阪店 - ‬7 min drive
  • ‪レッドサン - ‬7 min drive
  • ‪海幸 - ‬9 min drive
  • ‪ブュッフェレストラン四季 - ‬1 min walk

About this property

Grand Mercure Lake Hamana Resort & Spa

4-star hotel near Lake Hamana
Some rates at Grand Mercure Lake Hamana Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site. Public spaces have free WiFi. Grand Mercure Lake Hamana Resort & Spa offers its guests hot springs, a seasonal outdoor pool, and a children's pool. A train station pick-up service and a train station drop-off service are free. Spa services, a vending machine, and an arcade/game room are also featured at Grand Mercure Lake Hamana Resort & Spa. Self parking is free.

This 4-star Hamamatsu hotel is smoke free.

  • 369 guestrooms or units
  • Meeting rooms
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Garden
  • Newspapers for purchase
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue
Grand Mercure Lake Hamana Resort & Spa offers 369 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers. This Hamamatsu hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Similar properties

A spacious lobby with a high ceiling, a central column, and a staircase leading to an upper level.
Okura Act City Hotel Hamamatsu
Naka Ward
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,000 reviews
The price is CA $148
CA $181 total
Nov 30 - Dec 1
Okura Act City Hotel Hamamatsu

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,872 to 3,872 for adults and JPY 1,997 to 1,997 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3872 to 3872 for adults, and JPY 1997 to 1997 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: PayPay, Merpay, and WeChat Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, cash, mobile payments, PayPay, Merpay, and WeChat Pay.

Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

How close is Grand Mercure Lake Hamana Resort & Spa to the airport?

Grand Mercure Lake Hamana Resort & Spa is 40 mi (69-min drive) away from the Mt. Fuji - Shizuoka Airport (FSZ) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Mercure Lake Hamana Resort & Spa?

As of Nov 13, 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Lake Hamana Resort & Spa on Dec 7, 2026 start from CA $63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Mercure Lake Hamana Resort & Spa have an airport shuttle?

Airport shuttle services are not available at Grand Mercure Lake Hamana Resort & Spa.

How close is Grand Mercure Lake Hamana Resort & Spa to the beach?

This hotel is 9.1 mi (47-min drive) from Nakatajima Sand Dunes and 3 mi (14-min drive) from Maisaka Beach. Don't forget your sunscreen!

Does Grand Mercure Lake Hamana Resort & Spa offer free breakfast?

Free breakfast isn’t offered at Grand Mercure Lake Hamana Resort & Spa, but buffet breakfast is offered for a fee of between JPY 3872 and 3872 for adults, JPY 1997 and 1997 for children. It's available every day from 7 AM to 9:30 AM.

Is there a casino at Grand Mercure Lake Hamana Resort & Spa?

No, there is no casino at this hotel.

What time is check-in at Grand Mercure Lake Hamana Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Grand Mercure Lake Hamana Resort & Spa?

This hotel offers free self parking.

Does Grand Mercure Lake Hamana Resort & Spa have a pool?

Grand Mercure Lake Hamana Resort & Spa features a seasonal outdoor pool and a children's pool.

Does Grand Mercure Lake Hamana Resort & Spa have a restaurant?

Yes, there is a restaurant on site.

Does Grand Mercure Lake Hamana Resort & Spa have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Grand Mercure Lake Hamana Resort & Spa to downtown Hamamatsu?

Grand Mercure Lake Hamana Resort & Spa is 13.4 mi away from Hamamatsu.

Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 249 out of 713 reviews
Rating 8 - Good. 288 out of 713 reviews
Rating 6 - Okay. 112 out of 713 reviews
Rating 4 - Poor. 43 out of 713 reviews
Rating 2 - Terrible. 21 out of 713 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, really nice onsen.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful hotel staff They are so kindly
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean room and great facilities around the hotel complex. Free parking. Awesome breakfast with choices of different cuisine.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, easy parking
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the local options for breakfast. Such a large variety.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome lounge and night lounge foods are delicious.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11th floor is newly renovated. Room is large and the lakeside view is manificent
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free happy hour drink 3-6 19-21
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan.
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

Disliked: Staff & service, amenities
hospitality, congestion with elevators
Stayed 2 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely run down and disappointing. The beds were like rocks. Only good thing was the onsen.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A spa hotel 30 min away from the center

This is a spa hotel with mineral baths, excellent food and drinks. It's a bit far from the center of Hamamatsu city (30 min by taxi), but it worth the drive. Service is excellent. Executive lounge with free drinks on the top floor is supper nice (you need to stay in the executive room to have access). The only minor issue - no aircon in the corridors of the top floors. The aircon in the room worked perfectly.
Stayed 13 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフさんは皆さんとてもよかったです。お部屋も綺麗でした！ただ、夜中に声が聞こえてきたのと、ドタドタ振動があったのは気になりました。プールは更衣室が気になりました。とても綺麗とは言えないし、着替えどこでするの？って感じでした。部屋まで水着を着たまま帰れないなら、もう少し綺麗であってほしかったです。食事はお盆でかかなり混雑していてましたので、ゆっくり取りに行けず時間が過ぎてしまいました。補充は速かったとはおもいます。子供はあまり食べるものがなく、お菓子ばっかり食べてました。大人は普通でした。ラウンジはお酒飲む人にはいいのかな。 ソフトドリンクを入れるドリンクバーは、前の人が入れた残が、次のドリンクに少し入るのが気になりました。ブックチャペルには行く時間がなく諦めました。全体的に普通でした！直前に予約できたので、そこはよかったです！
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
フロントスタッフの対応が良かった。 今回の宿泊値段ならまあ仕方ないかなと思うが、シミのある壁紙等は少し修繕が必要かなと思う。 朝食は種類が多く、美味しかったので良かった。 また機会があれば利用したい
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
卓球、ラウンジのドリンク，お菓子
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
、
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターの数が少ない気がします。
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターの待ち時間が非常に長すぎるのだけが不満でしたが、他は全ては満足でした。
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
朝食は８時頃から大変込み合いますというチェックイン時の声掛けから みなさん、早めに食べに出てこられたせいか、開始の７時が一番混んでました（笑）
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リノベーションをしてある為部屋はシンプルで広々していました。 大浴場の露天風呂は砂が底に溜まっている所があり浸かって入る場所が限られてました。 朝食はすごく種類もあり大満足でした。 私は地元なので、地元の食材や、地域の郷土料理もあってよかったです。
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
よかった点はラウンジです。あとは特にありません。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
オールインクルーシブはよいです👍 お風呂広いし、ビュッフェも充実していて楽しめました。 もともとロイヤルホテルがロケーションのよい場所に建ててあったのも奏功していて、古さを補って余りあると思います。 各地のメルキュールを利用してみたいと思います。
Stayed 1 night in Jun 2026