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Mercure Hangzhou West Lake

3.5 star property
3.5-star hotel near West Lake, connected to a shopping center

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Photo gallery for Mercure Hangzhou West Lake

Privilege, Room, 1 King Bed
Fitness facility
Exterior
Meeting facility
Superior Room, 2 Single Beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Room service
  • 24/7 front desk
  • Gym

Explore the area

View in a map
No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006
  • Place, Zhejiang University First Affiliated Hospital
    ‪8 min walk‬
  • Place, Wushan Night Market
    ‪14 min walk‬
  • Place, West Lake
    ‪14 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Single Beds

Superior Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

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About the area

Hangzhou

Heart of Hangzhou.Within a 15-minute walk of this Shangcheng hotel, you'll find Hangzhou Jiali Center and Si Cheng Church. Zhejiang University First Affiliated Hospital and Wushan Night Market are also within 2 miles (3 km).

What's nearby

  • Zhejiang University First Affiliated Hospital - 8 min walk - 0.7 km
  • Wushan Night Market - 14 min walk - 1.2 km
  • West Lake - 14 min walk - 1.2 km
  • Hangzhou China Silk Town - 18 min walk - 1.6 km
  • Wulin Square - 19 min walk - 1.6 km

Getting around

  • Hangzhou Station - 11 min drive
  • Wan’an Bridge Station - 12 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪KFC 肯德基 - ‬3 min walk
  • ‪海底捞 - ‬1 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪nana taproom - ‬3 min walk
  • ‪McDonald's (麦当劳) - ‬2 min walk

About this property

Mercure Hangzhou West Lake

3.5-star hotel near West Lake, connected to a shopping center
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Mercure Hangzhou West Lake. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Hangzhou hotel is smoke free.

  • 292 guestrooms or units
  • 17 levels
  • 2 coffee shops
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Hangzhou West Lake offers 292 accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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Sofitel Hangzhou Westlake
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
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The price is CA $151
CA $176 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CNY 10 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 69 to 69 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 69 to 69 for adults, and CNY 0 to 69 for children
  • Self parking fee: CNY 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Hotel
Mercure Hangzhou West Hangzhou
Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Lake Hangzhou
Mercure Hangzhou West Lake Hotel Hangzhou

Reviews

Mercure Hangzhou West Lake Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 29 out of 56 reviews
Rating 8 - Good. 15 out of 56 reviews
Rating 6 - Okay. 8 out of 56 reviews
Rating 4 - Poor. 3 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

Reviews

6/10 Okay

yasin

Liked: Cleanliness
Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
Stayed 2 nights in May 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as I expected, clean and neat with helpful staff.
Stayed 1 night in May 2025

10/10 Excellent

Meiling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Stayed 3 nights in Mar 2025

10/10 Excellent

Hugo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Stayed 2 nights in Dec 2019

8/10 Good

Oh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Stayed 3 nights in Dec 2019

10/10 Excellent

Junior

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, worth the price for stay. Clean as well. Eecommended
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, clean tidy rooms. Definitely recommend
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Stayed 2 nights in Oct 2019

10/10 Excellent

CK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Zhen Guang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury at no cost smiles everywhere

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Stayed 1 night in Aug 2019

10/10 Excellent

Swee Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Stayed 1 night in Apr 2019

10/10 Excellent

Kady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded my expectations.

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Stayed 1 night in Apr 2019

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
Stayed 9 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Last minute find in Hangzhou

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
Stayed 2 nights in Feb 2019

6/10 Okay

Raymond

Disliked: Cleanliness
Disappointed with the housekeeping and bathroom hygiene.
Stayed 3 nights in Feb 2019