Mercure Hangzhou West Lake

3.5-star hotel near West Lake, connected to a shopping center

Choose dates to view prices

A modern restaurant with a high ceiling, bookshelves, and a view of the city at night.

The exterior of the Mercure Hotel with a modern architectural design, featuring a prominent entrance and illuminated signage.

Overview
Rooms
Location
Policies

Very good

Popular amenities

Free WiFi
Restaurant
Air conditioning
Gym
Breakfast available
Parking available

Explore the area

No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006

Place, Wushan Night Market
‪14 min walk‬
Place, West Lake
‪14 min walk‬
Place, Hangzhou China Silk Town
‪18 min walk‬
Airport, Hangzhou (HGH-Xiaoshan Intl.)
‪27 min drive‬

Room options

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 King Bed

1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Deluxe Room, 2 Twin Beds

1 bedroom
Sleeps 3
2 Twin Beds
Free WiFi

Privilege, Room, 1 King Bed

1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Privilege, Room, 2 Twin Beds

1 bedroom
Sleeps 3
2 Twin Beds
Free WiFi

Standard Room, 1 King Bed

1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Superior Room, 1 King Bed

1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Superior Room, 2 Twin Beds

1 bedroom
Sleeps 3
2 Twin Beds
Free WiFi

Deluxe Room, 1 King Bed, City View

Sleeps 2
1 King Bed
Free WiFi

About the area

Hangzhou

Heart of Hangzhou.Within a 15-minute walk of this Downtown Hangzhou hotel, you'll find Hangzhou Jiali Center and Si Cheng Church. West Lake and Zhejiang University First Affiliated Hospital are also within 2 miles (3 km).

What's nearby

Wushan Night Market - 14 min walk - 1.2 km
West Lake - 14 min walk - 1.2 km
Hangzhou China Silk Town - 18 min walk - 1.6 km
Wulin Square - 19 min walk - 1.6 km
Hangzhou Tower Shopping Mall - 3 min drive - 2.5 km

Getting around

Hangzhou Station - 11 min drive
Wan’an Bridge Station - 12 min walk
Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

‪海底捞 - ‬1 min walk
‪Starbucks - ‬7 min walk
‪McDonald's (麦当劳) - ‬2 min walk
‪老娘舅 Old Uncle - ‬3 min walk
‪金玲珑餐厅 Jinlinglong Restaurant - ‬5 min walk

About this property

Mercure Hangzhou West Lake

3.5-star hotel near West Lake, connected to a shopping center

There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Mercure Hangzhou West Lake. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Hangzhou hotel is smoke free.

292 guestrooms or units

17 levels

2 coffee shops

Meeting rooms

Business facilities

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Terrace

Elevator

No smoking on site

Water dispenser

Bar or lounge

Dining venue

Mercure Hangzhou West Lake offers 292 accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

CA $97 total

includes taxes & fees

Jun 16 - Jun 17

Property amenities

Family friendly

In-room crib
Laundry facilities
Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Self parking on site (CNY 10 per day; includes in/out privileges)
Limited onsite self parking

Food and drink

Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 69 to 69 per person
2 coffee shops/cafes
A bar/lounge
A restaurant
Coffee and tea in common areas

Things to do

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Entertainment

LCD TV with cable channels

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Hair dryer
Rainfall showerhead
Shower
Slippers
Towels provided

Food and drink

Electric kettle
Free bottled water
Room service

Air conditioning (climate-controlled)
Desk
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately CNY 69 to 69 per person
Self parking fee: CNY 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mercure Hangzhou West Lake Hotel

Mercure Hangzhou West Hotel

Mercure Hangzhou West Hangzhou

Mercure Hangzhou West Lake Hotel

Mercure Hangzhou West Lake Hangzhou

Mercure Hangzhou West Lake Hotel Hangzhou

Frequently asked questions

How close is Mercure Hangzhou West Lake to the airport?

Mercure Hangzhou West Lake is 23.1 mi (34-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Hangzhou West Lake?

As of Jun 14, 2026, prices found for a 1-night stay for 2 adults at Mercure Hangzhou West Lake on Jul 1, 2026 start from CA $83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Hangzhou West Lake have an airport shuttle?

Airport shuttle services are not available at Mercure Hangzhou West Lake.

Does Mercure Hangzhou West Lake offer free breakfast?

Free breakfast isn’t provided at Mercure Hangzhou West Lake, but buffet breakfast is offered for a fee of between CNY 69 and 69 per person. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Mercure Hangzhou West Lake?

No, there is no casino at this hotel.

What time is check-in at Mercure Hangzhou West Lake?

Check-in start time: noon; Check-in end time: anytime.

Is there free parking at Mercure Hangzhou West Lake?

Free parking is not available at this hotel. Self parking is available for CNY 10 per day.

Does Mercure Hangzhou West Lake have a pool?

Mercure Hangzhou West Lake does not have a pool.

Does Mercure Hangzhou West Lake have a restaurant?

Yes, there is a restaurant on site.

Does Mercure Hangzhou West Lake have a spa?

There are no spa services available at this hotel.

How close is Mercure Hangzhou West Lake to downtown Hangzhou?

Mercure Hangzhou West Lake is 2.3 mi away from Hangzhou.

Mercure Hangzhou West Lake Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Verified

8/10 Good

HANNAH

Oct 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again.

Stayed 2 nights in Oct 2025

Verified

8/10 Good

John

May 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was as I expected, clean and neat with helpful staff.

Stayed 1 night in May 2025

Verified

6/10 Okay

yasin

Jun 2, 2025

Liked: Cleanliness

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.

Stayed 2 nights in May 2025

Verified

6/10 Okay

William

Oct 25, 2025

Liked: Cleanliness, staff & service, room comfort

Laundry machines. 20 min walk to West Lake.

Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride.

Stayed 4 nights in Oct 2025

Verified

4/10 Poor

HIROSHI

May 20, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The room space is not enough.especially clothes strorage space.

Stayed 2 nights in May 2025

Verified

10/10 Excellent

Meiling

Mar 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .

Stayed 3 nights in Mar 2025

Verified

10/10 Excellent

jihoon

Oct 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절함으론 10성급인 깨끗한 호텔

방은 살짝 좁은느낌이지만 2인이 묵기에는 문제 없을정도입니다. 체크인부터 체크아웃까지 직원들의 친절함이 여느 5성호텔보다 더합니다ㅋㅋ가방만 보면 들어주고, 체크아웃할때는 물까지 챙겨주는 세심함에 감동했습니다. 서호와의 거리가 약간 있는데 걸어서 15분이면 가는 거리라 위치도 매우 좋습니다

Stayed 1 night in Oct 2025

Verified

10/10 Excellent

Markus

Apr 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Sehr gute Unterstützung !

Stayed 2 nights in Mar 2025

Verified

10/10 Excellent

Verified traveller

Jan 13, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!

Stayed 3 nights in Jan 2020

Verified

10/10 Excellent

Yosuke

Jan 9, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

清潔でアクセスもよく文句なしです。ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。

Stayed 2 nights in Dec 2019

Verified

6/10 Okay

Verified traveller

Jan 3, 2020

Liked: Cleanliness

完成度はあまり高くないかな

近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。

Stayed 2 nights in Dec 2019

Verified

10/10 Excellent

Verified traveller

Dec 27, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.

Stayed 2 nights in Dec 2019

Verified

8/10 Good

Verified traveller

Dec 14, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).

Stayed 2 nights in Dec 2019

Verified

8/10 Good

Oh

Dec 10, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.

Stayed 3 nights in Dec 2019

Verified

10/10 Excellent

Junior

Nov 28, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice, worth the price for stay. Clean as well. Eecommended

Stayed 4 nights in Nov 2019

Verified

10/10 Excellent

Eun Gyeong

Nov 26, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

대만족하고 갑니다!!

정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^

Stayed 3 nights in Nov 2019

Verified

10/10 Excellent

Verified traveller

Nov 8, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price

Stayed 3 nights in Nov 2019

Verified

8/10 Good

Verified traveller

Nov 7, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great central location, clean tidy rooms. Definitely recommend

Stayed 1 night in Nov 2019

Verified

4/10 Poor

Verified traveller

Oct 30, 2019

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!

Stayed 2 nights in Oct 2019

Verified

10/10 Excellent

CK

Oct 17, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.

Stayed 2 nights in Oct 2019

Verified

10/10 Excellent

BeomSang

Sep 20, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

시가지에서 가까우면서도 한적한 곳이라 좋았습니다. 숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다. 특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다. 단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다. We enjoyed our trip thanks to Sera staff.

Stayed 5 nights in Sep 2019

Verified

10/10 Excellent

Wayne

Aug 27, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury at no cost smiles everywhere

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing

Stayed 1 night in Aug 2019

Verified

8/10 Good

Sau Hing

Jun 10, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel with reasonable price

Staff are willing to help.

Stayed 1 night in Jun 2019

Verified

8/10 Good

Verified traveller

May 2, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!

Stayed 1 night in Apr 2019

Verified

10/10 Excellent

Kady

Apr 29, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded my expectations.

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.

Stayed 1 night in Apr 2019

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Mercure Hangzhou West Lake

Choose dates to view prices

Photo gallery for Mercure Hangzhou West Lake

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

View all photos for Privilege, Room, 2 Twin Beds

Privilege, Room, 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds

Deluxe Room, 1 King Bed, City View

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About the area

Hangzhou

What's nearby

Getting around

Restaurants

About this property

Mercure Hangzhou West Lake

Similar properties

Hilton Garden Inn Hangzhou West Lake

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

National rating

Property is also known as

Frequently asked questions

Mercure Hangzhou West Lake Reviews

Reviews

Very good

9.0/10

8.6/10

9.2/10

8.6/10

Reviews

8/10 Good

HANNAH

HANNAH

8/10 Good

John

John

6/10 Okay

yasin

yasin

6/10 Okay

William

Laundry machines. 20 min walk to West Lake.