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InterContinental Hanoi Westlake by IHG

5.0 star property
5-star luxury hotel near West Lake

Choose dates to view prices

Photo gallery for InterContinental Hanoi Westlake by IHG

Property amenity
Classic Room, 1 King Bed, Lake View, Overwater | Lake view
Select Comfort beds, minibar, in-room safe, desk
Property grounds
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5 Tu Hoa, Tay Ho Ward, Hanoi, 10000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Syrena Shopping Center
    ‪12 min walk‬
  • Place, Tran Quoc Pagoda
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪30 min drive‬

Room options

View all photos for Classic Room, 2 Twin Beds, Lake View

View from room

Classic Room, 2 Twin Beds, Lake View

  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Lake view

View all photos for Classic Room, 2 Twin Beds, City View, Overwater

Classic Room, 2 Single Beds, City View, Overwater

Classic Room, 2 Twin Beds, City View, Overwater

  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Classic Room (Upgraded)

Select Comfort beds, minibar, in-room safe, desk

Classic Room (Upgraded)

  • 43 sq m
  • Sleeps 3
  • 1 Twin Bed
  • Partial lake view

View all photos for Junior Suite, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

  • 70 sq m
  • Sleeps 3
  • 1 Twin Bed
  • Lake view

View all photos for Classic Room, 1 King Bed, Lake View

View from room

Classic Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(8 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • Lake view

View all photos for Classic Room, 1 King Bed, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View (Club)

  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Classic Room, 2 Twin Beds, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View (Club)

  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Classic Room, 2 Twin Beds, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, Lake View, Overwater

9.0 out of 10
Wonderful
(7 reviews)
  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Lake view

View all photos for Suite, 1 Twin Bed, Overwater (Residence)

City view

Suite, 1 Twin Bed, Overwater (Residence)

  • 129 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Twin Bed
  • City view

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Lake view

View all photos for Classic Room, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(13 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

10.0 out of 10
Exceptional
(1 review)
  • 86 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • City view

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

  • 172 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Twin Bed
  • Partial lake view

View all photos for Classic Room

Select Comfort beds, minibar, in-room safe, desk

Classic Room

8.4 out of 10
Very good
(7 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 Twin Bed
  • City view

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

8.6 out of 10
Excellent
(10 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Classic Room, 1 King Bed, Accessible, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Accessible, City View

  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Classic Room, 2 Twin Beds, Lake View (Club)

View from room

Classic Room, 2 Twin Beds, Lake View (Club)

  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Lake view

View all photos for Junior Suite, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Lake view

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

  • 43 sq m
  • Sleeps 3
  • 1 Twin Bed
  • City view

View all photos for Classic Room, 1 King Bed, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View (Club)

10.0 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • Lake view

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View, Overwater

9.8 out of 10
Exceptional
(6 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • Lake view

View all photos for Classic Room, 2 Twin Beds, City View

Classic Room, 2 Single Beds, City View

Classic Room, 2 Twin Beds, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds
  • City view

About the area

Hanoi

Heart of Hanoi.A stay at this Tay Ho hotel places you within half a mile (1 km) of West Lake and 3 miles (5 km) of Ho Chi Minh Mausoleum. Dong Xuan Market and Hanoi Old Town Night Market are also within 3 miles (5 km).

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Tay Ho Pagoda - 3 min walk - 0.3 km
  • Syrena Shopping Center - 12 min walk - 1.0 km
  • Tran Quoc Pagoda - 4 min drive - 2.6 km
  • Quan Thanh Temple - 5 min drive - 3.3 km

Getting around

  • Hanoi Long Bien Station - 9 min drive
  • Ga Co Loa Station - 16 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Cafe Du Lac - ‬4 min walk
  • ‪Pizza 4P's Âu Cơ - ‬3 min walk
  • ‪The Oven D'Or - ‬8 min walk
  • ‪Sunset Bar - ‬5 min walk
  • ‪Sheraton Club Lounge - ‬7 min walk

About this property

InterContinental Hanoi Westlake by IHG

5-star luxury hotel near West Lake
InterContinental Hanoi Westlake by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A children's pool, a sauna, and spa services are also featured at the luxury InterContinental Hanoi Westlake by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 318 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
InterContinental Hanoi Westlake by IHG offers 318 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Services include massages.

Similar properties

View from room
InterContinental Hanoi Landmark72 by IHG
  • Pool
  • Spa
  • Kids pool
  • Parking included
4.8 out of 5, Exceptional, 666 reviews
The price is CA $142
CA $162 total
includes taxes & fees
Feb 22 - Feb 23
InterContinental Hanoi Landmark72 by IHG

Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 26 for adults and USD 13 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with premium channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.36 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 26 for adults and USD 13 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake by IHG Hotel
InterContinental Hanoi Westlake by IHG Hanoi
InterContinental Hanoi Westlake an IHG Hotel
InterContinental Hanoi Westlake by IHG Hotel Hanoi

InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1003 reviews
Rating 8 - Good. 259 out of 1003 reviews
Rating 6 - Okay. 61 out of 1003 reviews
Rating 4 - Poor. 27 out of 1003 reviews
Rating 2 - Terrible. 23 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Anand

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The booking was cancelled And yet I see that the hotel has taken the entire payment from me This is unfair and wrong
Stayed 4 nights in Oct 2025

10/10 Excellent

Barb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice.
Stayed 7 nights in Oct 2025

10/10 Excellent

Sanjeevaiah Gowri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very accommodative staff!
Stayed 3 nights in Sep 2025

2/10 Terrible

tejay

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and hotel not maintained poor kept
Stayed 2 nights in Oct 2025

4/10 Poor

tejay

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The lake view are bad , nothing much to do for kids , service is so bad ,
Stayed 3 nights in Sep 2025

10/10 Excellent

Colin, Newtownabbey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location overlooking the west lake of Hanoi. Nice food. Great staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Amit

Stayed 1 night in Sep 2025

4/10 Poor

Anna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Ive been to many other intercontinental hotels, and this one is quite disappointing. This property needs some upgrade.. i believe 5 star hotels should always keep up with maintenance of their property. Room have a moldy smell and ac dont work well. The water also have a scent when turned on in the shower. The outside of my room have bugs… / lizards.. bed have smekk and very uncomfortable. For a kingsixe room that was bookeed, two twin beds were combined therefore theres a gap in between. Very uncomfortable for my husband and i. Willl not be returning to this one as much as i would love to .
Stayed 1 night in Sep 2025

4/10 Poor

Saga

Liked: Staff & service
Disliked: Property conditions & facilities
Payed for on water room with city water view, got view over construction on second floor. Photos not as promised. If it was not for just staying over night I would have asked for a refund/room upgrade
Stayed 1 night in Sep 2025

10/10 Excellent

Jarrod

Stayed 2 nights in Sep 2025

8/10 Good

Thao

Stayed 3 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is Amazing and a must stay destination hotel. It’s beautiful. The staff go over and above to make the experience top level. I’ll always want to stay with them
Stayed 1 night in Aug 2025

8/10 Good

Gretchen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Mas

Stayed 4 nights in Jul 2025

10/10 Excellent

Fatima Zahra, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel , beautiful view of the la
Stayed 1 night in Jul 2025

10/10 Excellent

Adi, Shibuya ku

Stayed 7 nights in Jul 2025

2/10 Terrible

Anthony

Stayed 1 night in Jul 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Friendly and patient staff members. Great experience.
Stayed 7 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Loved everything about it
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Stayed 1 night in Jul 2025

10/10 Excellent

Gary, Cambuslang

Travelled with family
Liked: Cleanliness
Excellent hotel. Other higher rated hotels in Hanoi manipulate their reviews. Having stayed in the so called top rated in the Old Quarter (Oriental Jade and May de Ville) before this I can assure you they are not a patch on this one.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jin Ju

Stayed 10 nights in Jun 2025

10/10 Excellent

John Paul

Stayed 1 night in Jun 2025

10/10 Excellent

Sol

Stayed 2 nights in May 2025

10/10 Excellent

Lynn Yi

Liked: Cleanliness, amenities, property conditions & facilities
alls good
Stayed 3 nights in May 2025