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Meritel Hanoi

5.0 star property
5-star luxury hotel near Hoan Kiem Lake

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Photo gallery for Meritel Hanoi

Lobby sitting area
Property video
Reception hall
Outdoor pool, pool umbrellas, sun loungers
Rooftop bar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
153 Hang Bong, Hoan Kiem District, Hanoi, 10000
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Place, Hoan Kiem Lake
    ‪8 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪36 min drive‬

About the area

Hanoi

City center stay.Within a 10-minute walk of this Old Quarter hotel, you'll find Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. Hanoi Old Town Night Market and Hang Da Market are also within half a mile (1 km).

What's nearby

  • Train Street - 2 min walk - 0.2 km
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.5 km
  • Hang Gai Street - 8 min walk - 0.7 km
  • Hoan Kiem Lake - 8 min walk - 0.7 km
  • Hanoi Old Town Night Market - 12 min walk - 1.0 km

Getting around

  • Hanoi Railway Station - 10 min walk
  • Noi Bai Intl. Airport (HAN) - 41 min drive

Restaurants

  • ‪Circle K - ‬1 min walk
  • ‪Aha Coffee - ‬1 min walk
  • ‪Nước Mía Khổng Lồ - ‬3 min walk
  • ‪Bellissimo - ‬1 min walk
  • ‪The Hanoi Social Club - ‬2 min walk

About this property

Meritel Hanoi

5-star luxury hotel near Hoan Kiem Lake
Meritel Hanoi offers its guests a full-service spa, an outdoor pool, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A fitness center, a sauna, and spa services are also featured at the luxury Meritel Hanoi. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 64 guestrooms or units
  • 10 levels
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Meritel Hanoi offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Ve'hanoi Wellness & Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Similar properties

Front of property
Hanoi Splendid Premium Hotel
  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.8 out of 5, Exceptional, 496 reviews
The price is CA $156
CA $168 total
includes taxes & fees
Apr 19 - Apr 20
Hanoi Splendid Premium Hotel

Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (VND 250,000 per day); discounts available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 300,000 for adults and VND 150,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium digital channels

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Meritel Hanoi

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1000000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 300000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 550000 per vehicle (one-way, maximum occupancy 2)
  • Nearby parking fee: VND 250000 per day (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1000000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Meritel Hanoi Hotel
Meritel Hanoi Hanoi
Meritel Hanoi Hotel Hanoi

Meritel Hanoi Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 480 out of 552 reviews
Rating 8 - Good. 50 out of 552 reviews
Rating 6 - Okay. 11 out of 552 reviews
Rating 4 - Poor. 6 out of 552 reviews
Rating 2 - Terrible. 5 out of 552 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Aleshia, Forest Lodge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you want to stay in / close to the Old Quarter, this is a great option. We did the old quarter suite which is at the back of the hotel so slightly quieter. Very convenient and walkable to all areas.
Stayed 3 nights in Dec 2025

10/10 Excellent

Devesh

Stayed 2 nights in Dec 2025

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Derrick was an excellent host, the hotel was conveniently located within walking distance of everything in the old quarter and had everything we needed for our time in Hanoi
Stayed 3 nights in Dec 2025

10/10 Excellent

Henry

Stayed 1 night in Dec 2025

10/10 Excellent

Thuy-giao

Stayed 1 night in Dec 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the best boutique hotels I have ever stayed. The hotel is of beautiful French colonial style and in the heart of old town, very convenient to go anywhere with lots of good restaurants within walking distance. The staff is friendly and very helpful. When you check in, you literally go through a whole orientation of the hotel and neighborhood. They really treat you like royalties, the level that you don’t often even get from the five star international brands. Highly recommend this hotel. Will definitely come back and stay here. Also, highly recommend using the hotel arranged airport car service. It saves you a lot of time and hassle.
Exterior view at night
Lobby with Christmas decorations
Stylish French Colonial architecture
Stayed 2 nights in Dec 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
I've stayed at an incredible number of hotels and this was one of my favs. Amazing staff courteous, friendly, and going out of their way to help. Can't say enough about them. The hotel is cozy, very well appointed,with a comfortably upscale feel. Same for the rooms. The location is perfect for walking Old Town, shopping, spas, and dining. Highly recommended.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. Beautiful and spacious room.
Stayed 1 night in Dec 2025

10/10 Excellent

Gil

Stayed 1 night in Dec 2025

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value and location. Staff friendly and helpful!
Stayed 2 nights in Dec 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Mike from the front desk so very helpful! He went above and beyond to make sure we had a nice stay. The hotel is beautiful! We would definitely come back!
Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, excellent facilities, excellent staff. This is my only 5 star review whilst in Vietnam. Very attentive and helpful staff. Nothing was a problem. Special mention to Will at the bar for interesting conversation, Katy for lovely smiles and great help, and Ahn for making me feel welcome. All the staff were friendly and helpful. Highly recommended. Would come back here in a heartbeat.
Stayed 6 nights in Nov 2025

2/10 Terrible

Kevin

Stayed 1 night in Dec 2025

10/10 Excellent

Lyfe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easiest the best hotel I've stayed at in Hanoi. Staff can't do enough to keep guests happy, was offered a complimentary spa treatment and free mini fridge. Booked a room with a terrace and it meets any 5 star standards you might have. Strongly recommend the hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Nguyen Thi Hong

Liked: Cleanliness, staff & service, amenities
Great and hospitable staff. Rooms are clean, comfortable, safe and quiet. Great breakfast. Fantastic location in the Old Quarter.
Stayed 1 night in Dec 2025

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities
Alex at the front desk was super hospitable!
Stayed 3 nights in Nov 2025

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 6 nights in Nov 2025

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
The Meritel Hanoi is one of the best hotels we have had the pleasure of staying in. The common areas and rooms are beautiful and comfortable, the bed and pillows were wonderful. The food is very good and the rooftop pool and bar are hard to leave. The best and most memorable part of our stay at the Meritel Hanoi was how well we were treated by the entire staff. I have traveled globally and stayed in many nice hotels over the years and have to say the staff at the Meritel Hanoi is the friendliest, most helpful and professional hotel staff I have experienced. Our host who checked us in and assisted us throughout our stay was so personable, genuine, helpful and kind. Ami made us feel veryspecial. Our next trip to Hanoi will definitely be at the Meritel Hanoi. Thanks to the entire staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Preston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to accommodate our anniversary during the stay and even surprised me with a birthday surprise during our stay. Would 100% come back and recommend this to anyone visiting. Location is great and the hotel and spa were top quality as well.
Stayed 6 nights in Oct 2025

10/10 Excellent

Allan

Stayed 3 nights in Nov 2025

10/10 Excellent

Eugene

Stayed 2 nights in Nov 2025

10/10 Excellent

Ruby

Stayed 7 nights in Oct 2025

8/10 Good

Dave

Stayed 2 nights in Nov 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is very clean and modern. The bar and restaurants were also excellent. I look forward to returning.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful balcony room. If you can get room #9810 you will not be disappointed!
Stayed 2 nights in Nov 2025