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One Hotel

3.0 star property
3-star hotel near West Lake, connected to a rail/subway station

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Photo gallery for One Hotel

Lobby
Exterior
Studio, 1 Double Bed | Bathroom
Deluxe Double Room
Standard Double Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
C3/D6 New Cau Giay Residence, Tran Thai Tong St, Dich Vong Ward, Hanoi, 100000
  • Place, Indochina Plaza Ha Noi
    ‪12 min walk‬
  • Place, Vietnam National University
    ‪12 min walk‬
  • Place, Vietnam Museum of Ethnology
    ‪15 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Living area

Standard Double Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio, 1 Double Bed

Studio, 1 Double Bed

Studio, 1 Double Bed

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio, 2 Twin Beds

Studio, 2 Single Beds | Front of property

Studio, 2 Twin Beds

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the area

Hanoi

Cau Giay stay.Your stay at this Cau Giay hotel places you within 2 miles (3 km) of Vietnam National University and Indochina Plaza Ha Noi. Vietnam Museum of Ethnology and Museum of Ethnology are also within 2 miles (3 km).

What's nearby

  • Indochina Plaza Ha Noi - 12 min walk - 1.0 km
  • Vietnam National University - 12 min walk - 1.0 km
  • Museum of Ethnology - 15 min walk - 1.3 km
  • Vietnam Museum of Ethnology - 15 min walk - 1.3 km
  • Lotte Center Hanoi - 5 min drive - 2.6 km

Getting around

  • Hanoi Railway Station - 19 min drive
  • Ga Hà Đông Station - 35 min drive
  • Noi Bai Intl. Airport (HAN) - 22 min drive

Restaurants

  • ‪Bia Tự Do - ‬3 min walk
  • ‪YEOL KWANG - ‬1 min walk
  • ‪Joma Bakery cafe - ‬1 min walk
  • ‪Vua Chả Cá - ‬4 min walk
  • ‪Lẩu & Các Món Nhậu - ‬3 min walk

About this property

One Hotel

3-star hotel near West Lake, connected to a rail/subway station
As a guest of One Hotel, you'll find tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. One Hotel also features room service (during limited hours), express check-out, and a front-desk safe. Self parking is free. A complete renovation of One Hotel was completed in December 2025.

Smoking is allowed in designated areas at this 3-star Hanoi hotel.

  • 1 building
  • 24 guestrooms or units
  • 8 levels
  • Built in 2015
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas
One Hotel offers 24 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 12

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at One Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 200000 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 380000 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 200000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

Property Registration Number 0106926672

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

One Hotel Hanoi
One Hotel Hotel
One Hotel Hanoi
One Hotel Hotel Hanoi

One Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 45 reviews
Rating 8 - Good. 15 out of 45 reviews
Rating 6 - Okay. 6 out of 45 reviews
Rating 4 - Poor. 1 out of 45 reviews
Rating 2 - Terrible. 2 out of 45 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort

Better, but not great

It was ok, and a vast improvement over our last stay in Hanoi, as it was far from the touristy and scam-filled Old Quarter. Accommodations were nice, but covid still affected some ammenities, ie. no breakfast [closed], and we couldn't get extra pillows [had to buy our own]. Still, good value for the price, and in a better part of the city.
Stayed 15 nights in Mar 2023

2/10 Terrible

Fayez

Disliked: Staff & service

Liars and crooks!

It was a terrible stay and I do not recommend anyone staying here. They are crooks and liars. We booked in November and our room wasn’t ready. There was a supposed mistake. Then the wanted to upgrade us and charge us for their mistake. I had to argue with them about it being their mistake we shouldn’t have to pay more. They put us in a lower priced room that we paid for and we left after the first night. Then they asked for more money claiming the room wasn’t paid for. They are crooks and liars. DO NOT STAY AT THIS HOTEL! Beside the above - poor location, and rooms smell of smoke - NO English speaking staff (all through google translate)
Stayed 3 nights in Jan 2023

2/10 Terrible

JUNYOUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

One hotel is permanently closed

This hotel has been permanently closed due to Covid-19 situation. Still not yet refunded yet. Wish other customers don't get through what I had. Hotels.com should update the availability.
Stayed 1 night in Mar 2021

8/10 Good

Reuben

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Kelly

Hotel was clean, safe and in a good location with great local food on your door step as well as more western style food across the road. Hotel has some shutters on the exterior for noise which no longer appear operational, these would be great to get working again as the noise from the local pub on the weekend can be very loud. The showers were also no good as water flooded the bathroom and required the entire use of all towels each day to remedy. We would stay again however so do not let this put you off.
Stayed 5 nights in Nov 2018

10/10 Excellent

Jaruek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Good enough hotel

Stayed here for several days. Considering the decent price, facilities/rooms are good enough. Some staff can speak OK English, but some others are not. Because of the location and address, taxi, grab or delivery services might be in troubled if they don't know that area, even receptionist explains the detail on the phone, sometimes they take longer time to reach out than I expect. There's no laundry facility as it explained in the description at the moment of 2018 June, there is laundry service with some costs instead. Moreover, this building is not "non-smoking" while it explained "Smoke-free property". Ashtray is everywhere and no separation with non-smoking and smoking. Breakfast buffet is provided, it's ok for quick bite. But do not expect too much.
Stayed 14 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Decent stay

The first room I got smelled so I requested a new room. The reception nicely accepted my request. The room then was in good condition to stay. Breakfast is very delicious and the waitresses were very pleasant.
Stayed 2 nights in Nov 2017

10/10 Excellent

An Nguyen, Hanoi, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Clean room and good staff. Check out time is 12 o'clock.

6/10 Okay

Verified traveller

8/10 Good

Gordon Ho, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Pleasant hotel I would recommend to all

I had a good stay here although the mornings were spoil by some street-goers making announcements over the microphone from as early as 8am. But this is by no fault of the hotel. It may also be on the days I was there. Unlucky me? But perhaps if you are on a better side of the hotel (another room), it might be better. I am not sure. but it is not a huge issue. especially if you are an early bird. The bed, the room and bathroom are all terrific. I was staying on the 9th floor the highest with rooms. I wouldn't recommend it as it was close to the kitchen on the 10/11th I saw a lizard in my room. But I was ok with it. Better a lizard than a cockroach I guess, at least they help eat those little bugs.. haha. Also, I had to made some changes to my booking and Anna Hong of One Hotel was very helpful and responsive. She also speaks and write in good English. Great! Overall, I think the stay was brilliant. The hotel seems really popular with Koreans, or maybe its opened by one. Koreans are great, I love them. they are a lot more polite, compared to say ...some more rowdy nationalities -if u know what I mean.

10/10 Excellent

Jonathan, Oregon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay away from the Tourist Central

What was suppose to be a Week In Hanoi ended being 2 on Business. Hotel is about 20 mins from Old Quarter and somewhat hard to find for the Taxis. However I choose to come back to Hotel because it was very Clean with Friendly & Helpful Staff and overall quite. Pretty decent Breakfast selection. Taxis usually waiting outside so no problems for transport although most of the time I used Uber. Very reasonable Mini Bar unlike most hotels which charge a fortune for even a coke. I will stay here again soon.

10/10 Excellent

Leonel, Central America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for me due near home friend.

Very nice experience and staff. Always clean and very quiet place.

6/10 Okay

KAZUHIRO

Business traveller
Liked: Staff & service
Disliked: Cleanliness
良くも悪くもないホテルです 風呂場にGがいた事意外は。。。
Stayed 2 nights in Aug 2024

6/10 Okay

RYUICHI

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Shimazaki

Stayed 4 nights in Nov 2023

10/10 Excellent

Hong

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

還可以

飯店位置有點難找，計程車和grab都在外圍稍微繞了一下才找到。對飯店第一眼的印象不是很滿意，覺得跟照片有落差，但實際住了兩晚後覺得還不錯，床和枕頭很舒服，櫃檯人員也滿親切的，很樂意幫忙。附近也算是滿熱鬧的，餐廳很多。缺點就是，浴室水量偏小，排水孔流速很慢，各個房間之間的隔音不太好（但對外面的隔音倒是不錯），椅墊有點污漬。
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

reasonable option in Cau Giay

This hotel locates in a relatively quiet area, the room was clean and spacious for the price.
Stayed 3 nights in Sep 2018

10/10 Excellent

tomohiro

Liked: Cleanliness, staff & service, room comfort

従業員さんの対応が素晴らしいです。

フライトの関係で急に1日早くチェックアウトになり、自分の片言の英語でも理解してくれ対応をしてもらえました。何よりいつも笑顔で挨拶・対応してもらえて気分がよかったです。機会があったらまた利用したいと思いました。
Stayed 7 nights in Jun 2018

8/10 Good

MINSEOP

Liked: Staff & service, property conditions & facilities

Clean hotel for short trip

The hotel was very cost effective one where was clean, new & tidy. If someone who wants to enjoy some hotel facilities like swimming pool, gym, of course don't stay in this hotel. But for your business trip or couple's short trip who just sleep in the room, it will be best choice for you. And the google map link to One hotel is wrong, You should let driver know the exact address if you use Grab in Hanoi. Fyi, Uber has closed biz in South East Asia. Must download Grab.
Stayed 1 night in May 2018

10/10 Excellent

WEICHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Yuji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフの対応が素敵なホテル

受付の対応が素晴らしく、チャンさんは特に笑顔が素敵で、また年末の交通量が多いときにタクシーを呼んでもらいましたがすぐにきて、とても素晴らしい対応をしていただきました。 他のスタッフもコンビニの場所を聞きましたら教えていただいたのですが、一緒に案内までしてくれようとしていました。
Stayed 2 nights in Dec 2017