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Westlake Pearl Aparthotel & Spa - By Pegasy Group

5.0 star property
5-star luxury aparthotel near West Lake

Choose dates to view prices

Photo gallery for Westlake Pearl Aparthotel & Spa - By Pegasy Group

A terrace with bar seating overlooking a cityscape and a body of water at dusk.
A modern bedroom with a large bed, a wooden wardrobe, and a view of a cityscape through large windows.
An outdoor café with a bar, tables, and chairs, featuring a city skyline view.
A modern wellness center with a reception area, a massage chair, a table with a vase and a teapot, and a neon sign.
A compact kitchen with wooden cabinetry, a built-in oven, and a black refrigerator. A dining table with a vase of flowers and a magazine is in the foreground.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Free WiFi
  • Air conditioning
  • Spa

Explore the area

View in a map
17 Ngo 52 To Ngoc Van, Hanoi, 100000
  • Place, West Lake
    ‪2 min walk‬
  • Place, Ho Tay Water Park
    ‪13 min walk‬
  • Place, Lotte Mall Tay Ho
    ‪20 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Studio, 1 King Bed, Balcony

A compact hotel room with a kitchenette, a bed, a sofa, and a small dining area.

Deluxe Studio, 1 King Bed, Balcony

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 King Bed, Balcony, Garden Area

A compact living space with a sofa, a small round table, a kitchenette, and a dining area.

Deluxe Double Room, 1 King Bed, Balcony, Garden Area

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Double Room, 1 King Bed, Balcony

A modern hotel room with a wooden floor, a dining area with a table and chairs, a TV, and a large window with curtains.

Classic Double Room, 1 King Bed, Balcony

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room, 1 King Bed, Balcony, Lake View

A hotel room with a view of a city skyline and a river.

Superior Double Room, 1 King Bed, Balcony, Lake View

  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room, 1 King Bed, Balcony, Garden View

A modern hotel room with a bed, a TV displaying 'NETFLIX', a dining area with a table and chairs, and a view of greenery through the window.

Double Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Double Room, 1 King Bed, Balcony, Lake View

A modern hotel room with a bed, a TV displaying 'NETFLIX', a dining area with a table and chairs, and a view of greenery through the window.

Executive Double Room, 1 King Bed, Balcony, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Romantic Double Room, 1 King Bed, Kitchen

A compact kitchen with wooden cabinetry, a built-in oven, and a black refrigerator. A dining table with a vase of flowers and a magazine is in the foreground.

Romantic Double Room, 1 King Bed, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Business Double Room, 1 King Bed, Kitchen, Corner

A compact living space with a sofa, a small round table, a coffee table, a dining area with a table and chairs, a kitchen with a washing machine, and a microwave.

Business Double Room, 1 King Bed, Kitchen, Corner

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Apartment, Balcony, Courtyard View

A modern living room with a wooden coffee table, a sofa, a dining table with chairs, a kitchen area, and a wall-mounted TV displaying the Netflix logo.

Family Apartment, Balcony, Courtyard View

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Luxury Apartment, Balcony, City View

A modern hotel room with a living area, a dining table with four chairs, a kitchen with wooden cabinets, and a TV mounted on the wall displaying the Netflix logo.

Luxury Apartment, Balcony, City View

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Deluxe Apartment, 1 King Bed, Balcony, Lake View

A modern hotel room with a sofa, a dining table with plates and glasses, a lamp, and a bed with a view of the city.

Deluxe Apartment, 1 King Bed, Balcony, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 01 Bedroom Studio with Balcony No View (R202 - R802)

Minibar, desk, laptop workspace, blackout drapes

01 Bedroom Studio with Balcony No View (R202 - R802)

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior 01 Bedroom Apartment With Balcony Lake View (R403 - R703)

Minibar, desk, laptop workspace, blackout drapes

Superior 01 Bedroom Apartment With Balcony Lake View (R403 - R703)

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite Executive 01 Bedroom Apartment With Balcony Lake View (R404; R504; R604; R704)

Minibar, desk, laptop workspace, blackout drapes

Suite Executive 01 Bedroom Apartment With Balcony Lake View (R404; R504; R604; R704)

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the area

Hanoi

Tay Ho stay.Within a 10-minute walk of this Tay Ho aparthotel, you'll find West Lake and Syrena Shopping Center. Also, Ho Tay Water Park is within half a mile (1 km) and Trinh Cong Son Walking Street is within 2 miles (3 km).
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Syrena Shopping Center - 8 min walk - 0.7 km
  • Ho Tay Water Park - 13 min walk - 1.2 km
  • Trinh Cong Son Walking Street - 17 min walk - 1.4 km
  • Lotte Mall Tay Ho - 20 min walk - 1.7 km

Getting around

  • Hanoi Long Bien Station - 13 min drive
  • Ga Đông Anh Station - 14 min drive
  • Noi Bai Intl. Airport (HAN) - 27 min drive

Restaurants

  • ‪Chào Ban Vietnamese Restaurant - ‬5 min walk
  • ‪Mano - ‬4 min walk
  • ‪Joma Bakery Café - ‬2 min walk
  • ‪Phương Nguyên Restaurant - ‬3 min walk
  • ‪Hanoi Rock City - ‬1 min walk

About this property

Westlake Pearl Aparthotel & Spa - By Pegasy Group

5-star luxury aparthotel near West Lake
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A fitness center, a rooftop terrace, and spa services are also featured at the luxury Westlake Pearl Aparthotel & Spa - By Pegasy Group.

Smoking is allowed in designated areas at this 5-star Hanoi aparthotel.

  • 1 building
  • 40 guestrooms or units
  • 9 levels
  • Built in 2023
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue
Westlake Pearl Aparthotel & Spa - By Pegasy Group offers 40 air-conditioned accommodations with minibars and complimentary bottled water. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with Netflix. Accommodations at this 5-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

This Hanoi aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, printers, and phones. Additionally, rooms include coffee/tea makers and rice cookers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

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Wil'que Westlake Hotel & Residences
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  • Pool
  • Kitchen
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 258 reviews
The price is CA $45
CA $51 total
includes taxes & fees
Aug 15 - Aug 16
Wil'que Westlake Hotel & Residences

Property amenities

Pool/Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Bus station shuttle (surcharge)
  • Car rental
  • Car required
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker

Dining

  • Daily full breakfast available 7:00 AM to 1:00 PM for a fee: VND 80,000 for adults and VND 80,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of VND 300,000; reservation required
  • Late night room service menu
  • Minibar
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • Books
  • Evening entertainment
  • Netflix
  • Streaming services

Outdoor areas

  • Charcoal grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washing machine

Work spaces

  • Coworking space
  • Laptop workspace
  • Printer

Climate control

  • Air conditioning
  • Fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Electrical adapters
  • Free bottled water
  • Guidebooks
  • Local maps
  • Lockers
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping mall
  • Near the airport

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 40 units
  • 9 floors
  • Bed sheets changed on request
  • Built in 2023
  • Garden
  • Reception hall
  • Soundproofing
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Westlake Pearl Aparthotel & Spa - By Pegasy Group

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately VND 80000 for adults and VND 80000 for children
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Hosted evening meal: VND 300000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Pearl WestLake ApartHotel Spa
Westlake Pearl Aparthotel & Spa - By Pegasy Group Hanoi
Westlake Pearl Aparthotel & Spa - By Pegasy Group Aparthotel

Frequently asked questions

How close is Westlake Pearl Aparthotel & Spa - By Pegasy Group to the airport?

Westlake Pearl Aparthotel & Spa - By Pegasy Group is 12.6 mi (27-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

How much does it cost to stay at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

As of Aug 10, 2026, prices found for a 1-night stay for 2 adults at Westlake Pearl Aparthotel & Spa - By Pegasy Group on Aug 16, 2026 start from CA $47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Westlake Pearl Aparthotel & Spa - By Pegasy Group have an airport shuttle?

Airport shuttle services are not available at Westlake Pearl Aparthotel & Spa - By Pegasy Group.

Does Westlake Pearl Aparthotel & Spa - By Pegasy Group offer free breakfast?

Free breakfast isn’t provided at Westlake Pearl Aparthotel & Spa - By Pegasy Group, but full breakfast is offered for a fee of VND 80000 for adults and VND 80000 for children. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

No, there is no casino at this aparthotel.

What time is check-in at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

Check-in start time: 3:00 PM; Check-in end time: midnight. A percentage-based fee applies for early check-in.

Is there free parking at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

Free parking is not available at this aparthotel.

Does Westlake Pearl Aparthotel & Spa - By Pegasy Group have a pool?

Westlake Pearl Aparthotel & Spa - By Pegasy Group does not have a pool.

Does Westlake Pearl Aparthotel & Spa - By Pegasy Group have a restaurant?

Yes, there is a restaurant on site.

Does Westlake Pearl Aparthotel & Spa - By Pegasy Group have a spa?

This aparthotel doesn't have a spa, but it does offer sports massages, body scrubs, and body treatments.

How close is Westlake Pearl Aparthotel & Spa - By Pegasy Group to downtown Hanoi?

Westlake Pearl Aparthotel & Spa - By Pegasy Group is 2.5 mi away from Hanoi.

Westlake Pearl Aparthotel & Spa - By Pegasy Group Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 34 out of 53 reviews
Rating 8 - Good. 6 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 5 out of 53 reviews
Rating 2 - Terrible. 4 out of 53 reviews

8.2/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Shelby

Liked: Cleanliness, check-in, communication, listing accuracy
clean spacious room, with kitchen and washing machine. great view
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place!
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

zhenhua

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good place to stay, safe convenient, friendly staff, good breakfast, good view by the lake.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

dung

Liked: Cleanliness, room comfort, communication

wonderful hotel

I had a wonderful stay at the hotel. Location was central, room was clean and modern
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

To

Liked: Cleanliness, amenities, property conditions & facilities
I really love this hotel. The staff was great. They have beautiful view, spa, restaurant. Everything is so great
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Caleb

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place is alright. Staff are lovely, the rooms are quite well equipped, But the photos are a bit exaggerated. As long as you can take that into consideration you won’t be disappointed. The only unobscured Lakeview is from the rooftop. Breakfast was good. Staff were very helpful, attentive and friendly. Overall, I would stay here again
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful place to stay in Hanoi away from the caos of the old town but still an easy grab ride away. I loved all the food options nearby this property. The staff are amazing and super helpful. Honestly they are all great. I would stay here away without a doubt.
Stayed 10 nights in Aug 2025
Verified review

10/10 Excellent

Roman

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent service
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
I must say "wow". I liked the place very much. I will stay here for the next time visiting Hanoi due to its convenient location and great facilities
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort, communication

Nice little stay away

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had a great stay at this apartment. Will book and come back next week. Kudos to the team
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Mei Yu

Liked: Cleanliness, room comfort, communication

will come again :)

very good location, great neighbourhood, great service
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

John

Liked: Cleanliness, room comfort, communication

5 stars service

Nice apartment . I had an amazing experience service provided by the team, especially Hannah & Hailey
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Thomas

Liked: Communication
Disliked: Room comfort
Coffee was weak and there is some noice from outside( dog barked)
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

James

Disliked: Cleanliness, room comfort
Insects. There were so many, spiders have set themselves up around the rooms. We told the front desk, nothing happened.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

SAI KIT

Liked: Cleanliness, property conditions & facilities, communication
Good scenery. Clear and tidy, Good service attitude
Stayed 5 nights in Sep 2024
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Tr?ng D?ng

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel - apartment on the first night in Hanoi. I loved my time here. We shared so much fun and laugh because they helped me organise all the things, my tours for the anniversary. I highly recommend. Their service was far beyond my expectation
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Phuc

Disliked: Cleanliness, room comfort, communication
Just bad service not a 4 stars hotel as such. No security no service bad location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Such a great apartment in this area. I have been to this area of the lake many times but this is the first time I felt like home away from home. Their customer service is very touching and professional. Keep it up mates
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very friendly service. Tony and Thom were both exceptional and made us feel very welcome. Tony was very helpful and we would definately recommend to others.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
I stayed here last month for a night. I was quite surprised by their service. They learnt my name and my route just in a morning. It was very touching when they offered a cold welcome drink and fresh towel in the hot day in Hanoi. Lovely hotel!
Stayed 1 night in May 2024
Verified review

6/10 Okay

HAEJUNG

Liked: Communication
I needed a place just for one night from arriving late from Sapa and to catch a flight next morning. Finding a decent place for crashing out just serves the purpose. The room i stayed didnt have a window (no access to natural light) and smelled a bit funky. Pros were staffs were friendly.
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Yousef

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great and very helpful and friendly. The problem with room amenities. The towels were terrible and extremely old. The mattress is also old. It felt like I was sleeping on springs. No toilet tissues. Extremely noisy if you stay near the restaurant because of the loud music and the steel stairs. The room is very small and didn’t look the one in the picture.
Stayed 10 nights in Dec 2025
Verified review

8/10 Good

Sayashmini

Liked: Communication
Summarizing Westlake Pearl Aparthotel & Spa - By Pegasy Group in three words, it’s EXCELLENT staff! I booked this hotel off the recommendation from Expedia thinking of course that this was a five star hotel, and upon arrival that was not the case. I was a little disappointed with the accommodation because I had saved the five star experience for the end of my month long work trip, regardless the staff went out of their world showed that my stay was very well accommodated. Very special THANK YOU to Hayley, Tom and the entire team for the amazing stay. If you want an authentic experience is an absolutely beautiful part of Hanoi choose this hotel and the Westlake location. Look forward to staying here again!
Stayed 6 nights in Jul 2025