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Smarana Hanoi Heritage - Hotel and Retreats

4.5 star property
4.5-star luxury hotel near Indochina Plaza Ha Noi

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Photo gallery for Smarana Hanoi Heritage - Hotel and Retreats

Serves dinner and happy hour
Brunch served, local cuisine
Exterior
Premium Suite, 1 King Bed, Bathtub, City View
Serves dinner and happy hour
Reviews
9.2

Wonderful

Popular amenities

  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • KitchenKitchenKitchen
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
No. 5, Alley 82/1, Dich Vong Hau Street, Cau Giay District, Hanoi, 11310
  • Popular LocationIndochina Plaza Ha Noi13 min walk
  • Popular LocationVietnam National Convention Center4 min drive
  • Popular LocationMy Dinh National Stadium5 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)34 min drive

Room options

View all photos for Deluxe Double Room, 1 King Bed, Private Bathroom

Deluxe Double Room, 1 King Bed, Private Bathroom

Deluxe Double Room, 1 King Bed, Private Bathroom

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Bathtub, City View

Premium Suite, 1 King Bed, Bathtub, City View

Premium Suite, 1 King Bed, Bathtub, City View

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room, 1 King Bed, Kitchenette

Executive Double Room, 1 King Bed, Kitchenette

Executive Double Room, 1 King Bed, Kitchenette

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Bathtub, City View

Luxury Suite, 1 King Bed, Bathtub, City View

Luxury Suite, 1 King Bed, Bathtub, City View

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Bar (on property)
GRAND HOTEL du LAC Hanoi
Breakfast included
Spa
Free WiFi
Restaurant
4.8 out of 5, Exceptional, (170)
The price is CA $126
per night
CA $143 total
includes taxes & fees
29 May - 30 May
GRAND HOTEL du LAC Hanoi

About the area

Hanoi

Cau Giay stay.Your stay at this Cau Giay hotel places you within 3 miles (5 km) of Indochina Plaza Ha Noi and Vietnam National Convention Center. My Dinh National Stadium and Lotte Center Hanoi are also within 3 miles (5 km).

What's nearby

  • Indochina Plaza Ha Noi - 13 min walk
  • Vietnam National Convention Center - 4 min drive
  • Lotte Center Hanoi - 4 min drive
  • My Dinh National Stadium - 5 min drive
  • Ho Chi Minh Mausoleum - 7 min drive

Getting around

  • Ga Thuong Tin Station - 20 min drive
  • Ga Hà Đông Station - 35 min drive
  • Noi Bai Intl. Airport (HAN) - 35 min drive

Restaurants

  • Starbucks - 4 min walk
  • Twitter Beans Coffee - 4 min walk
  • Khao Lao - 3 min walk
  • Lẩu Đức Trọc - Dịch Vọng Hậu - 2 min walk
  • Cafe Huyen - 3 min walk

About this property

Smarana Hanoi Heritage - Hotel and Retreats

4.5-star luxury hotel near Indochina Plaza Ha Noi
Smarana Hanoi Heritage - Hotel and Retreats offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Smarana Hanoi Heritage - Hotel and Retreats. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Hanoi hotel.

  • 1 building
  • 20 guestrooms or units
  • 9 levels
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Smarana Hanoi Heritage - Hotel and Retreats offers 20 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Smart televisions come with premium cable channels and Netflix. Accommodations at this 4.5-star hotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is open daily.

Languages

English, Vietnamese

Property amenities

Family friendly

  • Kitchenette
  • Microwave
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 5 spaces per unit)
  • Height restrictions apply for onsite parking
  • Offsite parking within 656 ft (VND 150000 per day); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Local cuisine breakfast available for a fee daily 6:30 AM–10:00 AM: VND 500000 for adults and VND 350000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Coffee/tea in common area(s)

Things to do

  • Art gallery
  • Full-service spa
  • Public winery tours
  • Wine tasting room
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Hardwood flooring in room
  • In-room accessibility
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

Room amenities

Entertainment

  • Cable channels
  • Netflix
  • Premium channels
  • Smart TV
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Champagne service
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Local meal delivery service
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator

More

  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Smarana Hanoi Heritage - Hotel and Retreats

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1360800
  • Christmas Eve (24 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
  • Christmas Day (25 December) Gala Dinner per adult: VND 1360800
  • Christmas Day (25 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: VND 1360800
  • New Year's Eve (31 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
  • New Year's Day (1 January) Gala Dinner per adult: VND 1360800
  • New Year's Day (1 January) Gala Dinner per child: VND 1360800 (up to 18 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately VND 500000 for adults and VND 350000 for children
  • Airport shuttle fee: VND 835000 per vehicle (one-way, maximum occupancy 5)
  • Airport shuttle fee per child: VND 835000 (one-way), (up to 18 years old)
  • Nearby parking fee: VND 150000 per day (656 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 5 percent
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, JCB International, debit cards, cash, and mobile payments. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Smarana Hanoi Heritage - Hotel and Retreats Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 12 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leung

Stayed 4 nights in Jan 2024

10/10 Excellent

Neville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service in small boutique hotel.
Very peaceful small boutique hotel in a bustling city. The hotel staff are simply exceptional.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Probably the nicest, best quality and best service I've ever experienced in many years of travelling. Made to feel like a king! Thank you.
Stayed 2 nights in Oct 2023

8/10 Good

Eunju

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel’s service & food was good but location was not really good
Stayed 2 nights in Jul 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff where very good
Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and were very supportive when we had problems with our travel plans and arrangements with third parties. In particular, Victor, Peter and Sam were helpful, welcoming and friendly. Big thank you to Peter for running out to find cough syrup when we encountered language problems at the pharmacy. Highly recommended!

10/10 Excellent

Gallar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on a vacation and decided to book this hotel because of the beautiful photos. This hotel is in an ideal position, a bit outside of the city center but in a very peaceful neighborhood, and we were extremely pleased with the attentions we received from all of the employees, particularly Phan. Breakfast at the hotel was really excellent, you might order from a number of options.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities