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Sunset Westlake Hanoi Hotel

3.5 star property
3.5-star hotel near West Lake

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Photo gallery for Sunset Westlake Hanoi Hotel

Connecting Rooms
Hallway
View from room
Premium Room
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
491-493 Lac Long Quan Str., Tay Ho, Hanoi
  • West Lake
    ‪3 min walk‬
  • Ho Chi Minh Mausoleum
    ‪6 min drive‬
  • Hoan Kiem Lake
    ‪9 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬

Room options

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room

1 bedroom, minibar, in-room safe, desk

Premium Room

  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite

Suite

Suite

  • Lake view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Connecting Rooms

1 bedroom, minibar, in-room safe, desk

Connecting Rooms

  • City view
  • 55 sq m
  • Sleeps 6
  • 2 Double Beds

About the area

Hanoi

Tay Ho stay.Within a 15-minute walk of this Tay Ho hotel, you'll find West Lake and West Lake Dragons. Lotte Mall Tay Ho and Ho Tay Water Park are also within 2 miles (3 km).

What's nearby

  • West Lake - 3 min walk - 0.3 km
  • Lotte Center Hanoi - 5 min drive - 4.1 km
  • Ho Chi Minh Mausoleum - 6 min drive - 5.2 km
  • Hanoi Old Town Night Market - 8 min drive - 7.4 km
  • Hoan Kiem Lake - 9 min drive - 7.7 km

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Noi Bai Intl. Airport (HAN) - 19 min drive

Restaurants

  • ‪Nhà Mường Khương - ‬2 min walk
  • ‪Pizza Hut - ‬3 min walk
  • ‪Popeyes - ‬1 min walk
  • ‪Lá Đỏ - ‬3 min walk
  • ‪Cafe Phố - ‬3 min walk

About this property

Sunset Westlake Hanoi Hotel

3.5-star hotel near West Lake
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center, meeting rooms, and limo/town car service.

Public spaces have free WiFi. Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sunset Westlake Hanoi Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

  • 59 guestrooms or units
  • Meeting rooms
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sunset Westlake Hanoi Hotel offers 59 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Vietnamese

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Property amenities

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (VND 80,000 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Accessibility

  • Elevator

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sunset Westlake Hanoi Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Valet parking fee: VND 80000 per night
  • Rollaway bed fee: VND 200000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Sunset Westlake Hanoi
Sunset Westlake Hanoi Hotel
Sunset Westlake Hotel
Sunset Westlake
Sunset Westlake Hanoi
Sunset Westlake Hanoi Hotel Hotel
Sunset Westlake Hanoi Hotel Hanoi
Sunset Westlake Hanoi Hotel Hotel Hanoi

Sunset Westlake Hanoi Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 89 reviews
Rating 8 - Good. 35 out of 89 reviews
Rating 6 - Okay. 18 out of 89 reviews
Rating 4 - Poor. 7 out of 89 reviews
Rating 2 - Terrible. 4 out of 89 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

3.4/10

Amenities

7.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Hari

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jannine

Travelled with group

A generous warm and treasured experience.

Our stay was so lovely. We were given a room on a high floor after the first night so we could see Tay Ho lake. Our room was spacious with two beds, cleaned and restocked daily. Breakfast was on the 11th floor with exquisite outdoor seats and views. Options were varied with pho, fruit, eggs, salads, meats, rice, juices, tea and coffee. The staff were very responsive and dealt with any requests quickly. Staff gave us constant care and attention and seemed to enjoy their jobs and the hotel they were part of. It is not always the case to see this. We would return any opportunity.
Stayed 1 night in Nov 2024

6/10 Okay

christopher

Average Budget Hotel

It was an average budget hotel next to west lake.
Stayed 2 nights in Dec 2022

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service, amenities
booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.
Stayed 5 nights in May 2019

6/10 Okay

Tuan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff who went out of their way to assist and make my stay as easy as possible
Stayed 2 nights in May 2018

10/10 Excellent

Lanie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision
Stayed 2 nights in May 2018

8/10 Good

Marci, TX

Liked: Cleanliness, staff & service, room comfort

Hotel on busy street

While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked..
Stayed 11 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service

Nice staff, great view

We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony.
Stayed 1 night in Apr 2018

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended in Hanoi West Lake area

Very nice room with lake view. Swift check in. Top staff.

4/10 Poor

long ly

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad facility

We were given a room with a window facing a wall and showe did not work
Stayed 1 night in Mar 2018

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice view of lake

Very good staff. Good food at restaurant. Love the balcony on the restaurant floor, looking out to lake while enjoying meals.
Stayed 4 nights in Nov 2017

6/10 Okay

Ann, Australia

Liked: Staff & service

A convenient location for me!

The location was close by my friend's house. Even though not in a tourist area taxis are cheap to go anywhere.I loved the views from rooms facing the lake and also from the 11th floor restaurant. I was happy to be upgraded to a lake view room after we experienced air conditioning problems in our first room. I was impressed by the friendly, courteous staff.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet. Nice West lake view.

Its good, friendly

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adrian's comments

It was a most enjoyable experience> The staff were very friendly and helpful and the premium room on an upper floor had an excellent view and was good in every way.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tom, Bangkok

Liked: Cleanliness, staff & service

Decent hotel with excellent customer service.

Sunny was simply phenomenal. She sets the standard for customer service. She took care of every need/wish we had and was very helpful with the taxis of Hanoi insuring we would not be overcharged.

8/10 Good

charlie, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next to everything

One of the most pleasant places in Hanoi to stay. Forget the Old quarter squashed hostels

8/10 Good

Minh Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hanoi hotel

Nice and clean, good value for money will probably come back next time

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort

Good value

Good value basic hotel with a nice view of Ho Tay