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Willow Hanoi Old Quarter

2.5 star property
Hotel near Hoan Kiem Lake in Hanoi

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Photo gallery for Willow Hanoi Old Quarter

Luxury Room, City View
Terrace/patio
Superior Room, City View
Luxury Room, City View
Superior Room, City View

Reviews

4.0 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
38 Hang Quat, Hoan Kiem, Ha Noi, 10000
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Basic Room

Basic Room

Basic Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room

Premium bedding, minibar, in-room safe, desk

Comfort Room

  • 25 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Comfort Room, Non Smoking

Premium bedding, minibar, in-room safe, desk

Comfort Room, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Superior Room, City View

Superior Room, City View

Superior Room, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 1 Queen Bed, City View

Twin Room, 1 Queen Bed, City View

Twin Room, 1 Queen Bed, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room, City View

Premium bedding, minibar, in-room safe, desk

Luxury Room, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Hanoi

City center stay.A stay at this Old Quarter hotel places you steps from Hanoi Old Town Night Market and a 5-minute walk from Hoan Kiem Lake. Hang Gai Street and Hoan Kiem Lake Weekend Walking Street are also within half a mile (1 km).

What's nearby

  • Hang Gai Street - 2 min walk - 0.2 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • St. Joseph's Cathedral of Hanoi - 7 min walk - 0.6 km

Getting around

  • Hanoi Railway Station - 19 min walk
  • Noi Bai Intl. Airport (HAN) - 41 min drive

Restaurants

  • ‪Hoa quả dầm Hoa béo - ‬2 min walk
  • ‪Phở Gà Hàng Hòm - ‬2 min walk
  • ‪phở gà 26 Hà Trung - ‬1 min walk
  • ‪Phở bò Lý béo - ‬1 min walk
  • ‪Bún Chả Hàng Quạt - ‬1 min walk

About this property

Willow Hanoi Old Quarter

Hotel near Hoan Kiem Lake in Hanoi
As a guest of Willow Hanoi Old Quarter, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Willow Hanoi Old Quarter also features express check-in, an elevator, and a water dispenser.

Smoking is allowed in designated areas at this Hanoi hotel.

  • 9 guestrooms or units
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Lockers available
Willow Hanoi Old Quarter offers 9 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

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  • Air conditioning
  • Housekeeping
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Property amenities

Family friendly

  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (VND 200,000 per day)
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Things to do

  • Bicycle storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (28 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (28 inches high)
  • Height-adjustable showerhead
  • Magnifying mirror
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance

Room amenities

Entertainment

  • Netflix
  • Smart TV with satellite channels
  • Streaming services

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Willow Hanoi Old Quarter

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 600000 per vehicle (roundtrip, maximum occupancy 4)
  • Nearby parking fee: VND 200000 per day (66 ft away)
  • Rollaway bed fee: VND 200000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pets and service animals are not allowed on site.

Willow Hanoi Old Quarter Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 1 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

6.0/10

Cleanliness

4.0/10

Staff & service

4.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

YIHUA

Disliked: Staff & service, property conditions & facilities, room comfort
I booked "Twin Room, 1 Queen Bed, City View", which is supposed to be 30sqm. We didn't get the room as in the picture for this room type at all. It's a completely different room to the one we booked. Also the hot water doesn't work all the time. The noise in the morning is deafening. You won't be able to catch any sleep after 8am. Maybe not ever after 7am depending on the traffic outside. Definitely would not recommend. Be very careful with what you are served in Vietnam. They very often give you something cheaper than what you ordered, hoping you wouldn't notice. Of all 6 places we stayed in Vietnam, this is definitely the worse one.
Stayed 4 nights in Nov 2025