4/10 Poor
Anne
Travelled with partner
Feb 28, 2025
Disliked: Staff & service, amenities
We were sadly disappointed with our stay at Villas Flamingos in Holbox, MX. While the property is beautiful and offers great access to the most desirable sandbar on the island, there is not enough staff to support guests and so the experience leaves you with great disappointment.
Rooms
We stayed in one of the Vista Mar rooms and while the website says the occupancy was a max of 2 people, we found it strange that our room included not only a king bed but also bunk beds. The bunk beds took up quite a bit of space in the room and made it awkward to access the closet space. It was also obvious that these beds did not belong in the room as there were 2 lights hanging from the ceiling that were laying on the top bunk. The room was on the first floor and did offer a nice view of the ocean and easy accessibility.
Property Maintenance
While in the middle of taking a shower one evening, unfortunately the water supply was shut off. We called to have someone look into the issue and they said they would call back. While no one ever contacted us again, the water did return roughly 45 minutes later.
Staff
As with many places on the island, the hotel suffers from being understaffed. As a result, the experience for guests is lacking. Often times there were not enough beach towels for guests, the beach front bar/restaurant was not always open and when it was it was extremely slow. One day we sat down for lunch and it took over an hour to be served - likely due to our waiter forgetting to
Anne
Stayed 4 nights in Feb 2025
