2/10 Terrible
Daria
Travelled with partner
Nov 4, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT book a stay here! We had booked a room for 1 night stay for a flight layover 3 months in advance, our booking was confirmed until they scammed us 10 min prior to arrival! The hotel concierge reached out to us via WhatsApp chat to offer airport transfer for a fee. We spent a day chatting with them about the details and we were sent instructions requiring a selfie on arrival to ensure ethe driver knew who he was picking up. As soon as they received a picture of a friendly face they informed me all the rooms in the hotel we booked were "sold out" and they would host is in the "sister" property heavenly inn. The concierge sent a message claiming due to the inconvenience the airport transfer and the room were going to be "on us". We said it should be fine and how would we be refunded for the room which is when they backtracked on the offer and said they would waive 15 euro airport transfer ( return was already included) and we still would be paying for the room. We realized something was off and said we do not agree to stay anywhere else and we want our confirmed booked room in the heavenly premium. The receptionist raised his voice at me when I questioned why there were clearly others who spoke Turkish waiting to be checked in but magically out room wasn't available 10 min prior to our arrival. They scammed us into an old disgusting room next door, it had a gross smell, electrical plugs werent working, no water or toilet paper available and there were electric wire exposed
Daria
Stayed 1 night in Oct 2025
