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Grand Suites Family Resort

2.5 star property
Family-friendly all-inclusive hotel with 3 outdoor pools

Choose dates to view prices

Photo gallery for Grand Suites Family Resort

Indoor pool, 3 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas
Food and drink
View from property
Suíte Premium- Vista Lago
Suíte Premium Triplo

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Rua Pércio Martini, nº 2937, Lago Azul, Ita, SC, 89760-000
  • Place, Prainha de Itá
    ‪18 min walk‬
  • Place, Ita Thermals Park
    ‪2 min drive‬
  • Place, Caracol Lookout
    ‪5 min drive‬
  • Airport, Chapeco (XAP)
    ‪88 min drive‬

Room options

View all photos for Luxo King

Minibar, soundproofing, iron/ironing board, free WiFi

Luxo King

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxo Adaptado

Minibar, soundproofing, iron/ironing board, free WiFi

Luxo Adaptado

  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxo Double

Minibar, soundproofing, iron/ironing board, free WiFi

Luxo Double

9.4 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Luxo Superior Double

Luxo Superior Double

Luxo Superior Double

8.0 out of 10
Very good
(2 reviews)
  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Luxo Superior King

Luxo Superior King

Luxo Superior King

  • Lake view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suíte Premium King

Suíte Premium King

Suíte Premium King

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suíte Premium Triplo

Minibar, soundproofing, iron/ironing board, free WiFi

Suíte Premium Triplo

  • Lake view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

About the area

Ita

In Ita .Within 2 miles (3 km) of this Ita hotel, you'll find Prainha de Itá and Ita Thermals Park. Caracol Lookout is 3.9 mi (6.3 km) away.

What's nearby

  • Prainha de Itá - 18 min walk - 1.6 km
  • Ita Thermals Park - 2 min drive - 1.7 km
  • Caracol Lookout - 5 min drive - 4.7 km

Getting around

  • Chapeco (XAP) - 101 min drive

Restaurants

  • ‪Marcão Restaurante e Choperia - ‬5 min drive
  • ‪Império das Carnes - ‬3 min drive
  • ‪Espeto De Ouro - ‬3 min drive
  • ‪Bar Do Fabinho - ‬5 min drive
  • ‪Lanchonete e Restaurante Família Picoli - ‬3 min drive

About this property

Grand Suites Family Resort

Family-friendly all-inclusive hotel with 3 outdoor pools
Grand Suites Family Resort is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Grand Suites Family Resort, you'll find 3 outdoor swimming pools and 2 hot tubs along with an indoor pool, a sauna, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, an arcade/game room, and gift shops/newsstands are also featured at the family-friendly Grand Suites Family Resort. Free self parking is available. A complete renovation of Grand Suites Family Resort was completed in December 2020.

This Art Deco Ita hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 4 levels
  • 4 bars or lounges
  • Built in 2020
  • Buffet breakfast (free)
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Front desk (24 hours)
  • Front-desk safe
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Grand Suites Family Resort offers 126 air-conditioned accommodations with minibars and hair dryers. 42-inch LCD televisions come with cable channels. This Ita hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Pool
  • Hot tub
  • Breakfast included
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4.8 out of 5, Exceptional, 70 reviews
The price is CA $306
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includes taxes & fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's pool
  • Free supervised activities for children
  • Indoor pool
  • Lifeguards on site
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • 4 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Indoor pool
  • Playground
  • Sauna
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Champagne service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Suites Family Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Pool access available from 8:00 AM to 10:00 PM.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 February to 31 December.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Suites Family Resort Ita
eSuítes Itá Resort by Atlantica
Grand Suites Family Resort Hotel
Grand Suites Family Resort Hotel Ita

Frequently asked questions

How close is Grand Suites Family Resort to the airport?

Grand Suites Family Resort is 44.2 mi (101-min drive) away from the Chapeco (XAP) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Suites Family Resort?

As of Jun 8, 2026, prices found for a 1-night stay for 2 adults at Grand Suites Family Resort on Jun 14, 2026 start from CA $310, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Suites Family Resort have an airport shuttle?

Airport shuttle services are not available at Grand Suites Family Resort.

How close is Grand Suites Family Resort to the beach?

This hotel is 1.1 mi (5-min drive) from Prainha de Itá.

Does Grand Suites Family Resort offer free breakfast?

Grand Suites Family Resort offers free buffet breakfast on weekdays between 7:00 AM and 10:00 AM and weekends between 7:00 AM and 10:30 AM.

Is there a casino at Grand Suites Family Resort?

No, there is no casino at this hotel.

What time is check-in at Grand Suites Family Resort?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Grand Suites Family Resort?

This hotel offers free self parking.

Does Grand Suites Family Resort have a pool?

Grand Suites Family Resort features 3 outdoor pools, an indoor pool, and a children's pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Grand Suites Family Resort have a restaurant?

Yes, there is a restaurant on site.

Does Grand Suites Family Resort have a spa?

There are no spa services available at this hotel.

How close is Grand Suites Family Resort to downtown Ita?

Grand Suites Family Resort is 2.7 mi away from Ita.

Grand Suites Family Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 103 reviews
Rating 8 - Good. 31 out of 103 reviews
Rating 6 - Okay. 14 out of 103 reviews
Rating 4 - Poor. 3 out of 103 reviews
Rating 2 - Terrible. 1 out of 103 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Fabio Odair

Liked: Cleanliness, staff & service, amenities
Quarto ok Poluição sonora Som alto sem necessidade. Se o ambiente é para ser familiar, nao é boate. Recreação, brincadeiras merecem uma revisao na condução, gritaria
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ranielli

Liked: Cleanliness, staff & service, amenities
A torneira do quarto estava estragada e eu esqueci de comentar na recepção, mas dava pra usar tranquilamente, só ficava saindo fora mesmo.. tirando essa questão, o local é impecável mesmo, quarto grande, vista maravilhosa, quantidade de pessoas ok para o espaço. A comida é muito boa, piscinas limpas, a organização e o atendimento são excepcionais. Quero voltar logo e levar toda a família.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

MARCELO

Liked: Cleanliness, staff & service, amenities
Estava tudo impecável, ótima estadia.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Danrlei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comida excelente. Piscinas cobertas com água em boa temperatura
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Marcelo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temos um filho autista seletivo, solicitamos alimentação adequada para ele e fomos muito bem atendidos pela nutricionista a qual providenciou o necessário para o bem estar dele. Refeições muito boas, bebida gelada, piscinas internas aquecidas, ambientes para todos os gosto
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo conforme anunciado
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Rubier

Liked: Staff & service, amenities
Lugar incrível! Estrutura, quarto tudo ótimo. Alimentação nem se fala! Tudo muito bom!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível e perfeito!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia foi boa, o hotel é excelente. Vale a pena a visita.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Funcionários nota 10

Atendimento nota 10 por parte dos funcionários. Principalmente os Tio da recreação infantil, Tio Cachinho e Tio Bigode. Minha filha (6 anos) amou eles. Comida na média, porém falta opções sem glúten e lactose. Bebida não tem vinhos, espumantes e whisky inclusos.
Stayed 4 nights in Sep 2024
Verified

4/10 Poor

EDMAR

Liked: Property conditions & facilities, room comfort
No geral foi bom. A comida não gostei pois tinha muito peixe, camarão e coisas a base de peixe que não posso comer. Geralmente comida fria no bife
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel tem uma estrutura fantástica.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

ROBSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo hotel

Ótimo hotel em todos os quesitos, habitações, conforto piscinas, comidas e um excelente atendimento.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

DARCI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Formidável

Excelente hotel!! Com certeza voltaremos!
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Sergio Roberto

Disliked: Cleanliness, property conditions & facilities
Faz falta um chefe de cozinha para o restaurante. Muito aquém das cinco estrelas anunciadas.
Verified

4/10 Poor

EDGAR AUGUSTO

Liked: Cleanliness, property conditions & facilities, room comfort

Excelente opção de lazer.

Hotel confortável com pessoal extremamente cordial e solicito, dedicação quase familiar. Oferece diversão tanto para crianças como para adultos.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viagem de bodas

Incrível! Tudo novinho! Cama excelente! Piscinas ótimas!
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência muito boa, adorei a estadia, as piscinas e o carinho dos monitores com meu filho (tia Blue, tia Pink e tio Paçoca), a equipe muito atenciosa. Parabéns a toda equipe.
Stayed 3 nights in Oct 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel tem potencial

Hotel novo, apartamentos limpos, estrutura excelente, funcionários engajados, contudo, necessitam de um treinamento constante, a exceção do Leandro, que atende no bar da recepção que é excelente. A comida deixou a desejar, em que pese ter em Chef no hotel, o mesmo carrega muito nos temperos e as combinações são estranhas. Possuo filhos e criança quer comer arroz branco, carne e batata frita (feijão tinha todos os dias), mas as demais não. Enfim, entendo que o hotel tem potencial, mas precisa de um ajuste fino.
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Razoável pois o atendimento deixou muito a desejar, o hotel não tem estacionamento
Stayed 1 night in Sep 2022
Verified

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa opção com piscina aquecida!

Boa opção para piscina interna aquecida! Comida saborosa e cumpre com a proposta de pensão completa. Bares bons. O “entretenimento” na piscina é divertido, porém com o som insalubremente alto! No contexto geral é um hotel bacana, mas o custo-benefício (pelo alto preço da diária) não é bom!
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Andressa Alves dos santos

Liked: Cleanliness, property conditions & facilities, room comfort
Lugar lindo, bem limpo e aconchegante. Não tinha estacionamento, tivemos que deixar o carro na rua. O atendimento de algumas pessoas foi horrível, male mal olhavam na nossa cara. Mas gostamos do hotel em si
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espetacular!!!

Excelência no atendimento. Estrutura ótima. Comida saborosa. Recreação incrível com a tia Pink (muito querida com as crianças). Diferencial no atendimento prestado pelos funcionários: muito humanos e diligentes, preocupados em fazer da estadia um momento único, respeitando as individualidades de cada hóspede. Totalmente satisfeitos. Voltaremos em breve.
Stayed 2 nights in May 2022
Verified

8/10 Good

Dilva M N

Liked: Staff & service, room comfort
Uma boa experiência, bem agradável. Chegamos antes devido a chuva e fomos bem recebidos com 2 horas de antecedência. A cidade bem acolhedora, Gostamos muito das refeições, porém não tinha muita variedade. A piscina coberta poderia estar mais limpa.
Stayed 1 night in Apr 2022
Verified

8/10 Good

João

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Tem tudo para melhorar

Uma pena a limpeza não ser top , porque um SPA tem que ser excelencia em capricho mas após estar hospedado e analisando o local percebi que talvez esteja faltando funcionarios na parte de limpeza , lendo comentarios de alguns hospedes vi que muitos comentaram sobre limpeza e eu concordo agora oque fiquei pensando é o seguinte tem reclamações sobre isto a meses e fica a pergunta ? eu percebi que pecam neste quesito e a Gerencia a meses não consegue perceber ? naõ consegue resolver ? ex: vidros do restaurante permaneceram sujos por dias falo da parte de dentro maozihas de crianças , banheiro da suite nao foi limpo nem quarto apenas arrumaram a cama trocaram toalhas fiquei 4 noites , piscinas escadas parte externa sujas , banheiro da piscina interna muito sujos no dia que usei , a copa do terceiro andar que tinha poeira em cima do microondas mas o lugar e fechado com pó ? tipo nao é limpo com frequencia , louça suja na pia ? nao pode tem que colocar chefia de limpeza urgente !!! sei que o local é grande mas é um SPA e necessita estar impecavel , no mais espero que a gerencia resolva porque o lugar é muito lindo funcionarios queridos educados sempre prontos a ajudar me senti muito a vontade em todos lugares deste SPA mas limpeza é fundamental na minha visão , amei o cafe da manha e jantar o atendimento dos funcionarios , amei a trilha sonara que rola no hotel, quarto amplo arejado então tem tudo para ser Top SPA 5 ESTRELAS mas não são
Stayed 4 nights in Jan 2022