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Tru by Hilton Jacksonville South Mandarin

2.5 star property
Hotel perfectly located for exploring Southside

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Tru by Hilton Jacksonville South Mandarin

Photo gallery for Tru by Hilton Jacksonville South Mandarin

Reception
Terrace/patio
Exterior
Desk, laptop workspace, blackout drapes, iron/ironing board
Interior

Overview of Tru by Hilton Jacksonville South Mandarin

Reviews
8.8

Excellent

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Popular LocationJacksonville Naval Air Station9 min drive
  • Popular LocationOrange Park Mall11 min drive
  • Popular LocationSt. Johns Town Center17 min drive
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)36 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room business centre

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

In-room business centre

Basic Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business centre

Room, 1 King Bed, Accessible (Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
WaterWalk Jacksonville - Deerwood Park
Pool
Pet-friendly
Parking included
Free WiFi
4.5 out of 5, Wonderful, (219)
The price is CA $192
per night
CA $217 total
includes taxes & fees
15 May - 16 May
WaterWalk Jacksonville - Deerwood Park

About the area

Jacksonville

Southside stay.Your stay at this Southside hotel places you within 6 miles (10 km) of Mandarin Museum and Mandarin Park. Bestbet Orange Park is within 6 miles (10 km) and Jacksonville Naval Air Station is within 9 miles (15 km).

What's nearby

  • Jacksonville Naval Air Station - 9 min drive
  • The Avenues - 10 min drive
  • Orange Park Mall - 11 min drive
  • St. Johns Town Center - 17 min drive
  • TIAA Bank Field - 20 min drive

Getting around

  • Jacksonville Station - 27 min drive
  • Jacksonville International Airport (JAX) - 37 min drive

Restaurants

  • Chick-Fil-A - 12 min walk
  • Panera Bread - 4 min drive
  • McDonald's - 17 min walk
  • Hardee's - 3 min drive
  • Arby's - 10 min walk

About this property

Tru by Hilton Jacksonville South Mandarin

Hotel perfectly located for exploring Southside
Tru by Hilton Jacksonville South Mandarin offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and a meeting room are available. A vending machine, an arcade/game room, and coffee/tea in a common area are also featured at the business-friendly Tru by Hilton Jacksonville South Mandarin. Free self parking is available.

This Jacksonville hotel is smoke free.

  • 106 guestrooms or units
  • 4 levels
  • Built in 2021
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Fence around the pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Elevator door width (inches): 42
  • Grab bar in shower
  • Shower grab bar height (inches): 21
  • Handrails in stairways
  • Stairway handrail height (inches): 34
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 8 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 34
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Mini-fridge

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 440 out of 661 reviews" "
Rating 8 - Good. 123 out of 661 reviews" "
Rating 6 - Okay. 41 out of 661 reviews" "
Rating 4 - Poor. 31 out of 661 reviews" "
Rating 2 - Terrible. 26 out of 661 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Codi

Liked: Staff & service, property conditions & facilities
O
Stayed 1 night in Jan 2024

10/10 Excellent

Robbin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room! Clean. Very friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Pitts

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Stan

Stayed 2 nights in Jan 2024

8/10 Good

Leora

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

8/10 Good

maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent service - kudos to Miss Mary at the front desk who quickly exchanged our used towels for fresh ones and replenish hot water canister when needed for hot beverage Loved the 24/7 coffee and hot coco available in lobby Great hot breakfast, all staff helpful and friendly
Stayed 5 nights in Jan 2024

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Agnes

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One of the worst stays I’ve had at a TRU hotel. People in their cars blasting music until 2 am. Smelly pillows and a general dingy feel to the room.
Stayed 1 night in Jan 2024

10/10 Excellent

Roch

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
This hotel was great for me and my son and our new baby pug … they rolled out the welcome mat for all three of us
Stayed 1 night in Dec 2023