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4.4 out of 5

"Very clean and modern. Very good breakfast. Very convenience to shopping, dining and UNF. " More

By a verified traveller on Mon 21 Aug 2023

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Hotel Description

Hotel near St. Johns Town Center in Jacksonville

Southside stay

With a stay at this Southside hotel, you'll be within half a mile (1 km) of St. Johns Town Center and 2 miles (3 km) of University of North Florida. UNF Arena and Florida State College - South Campus are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. There's a 24-hour gym on site, and a 24-hour front desk and a snack bar/deli are also provided.

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru By Hilton Jacksonville St Johns Town Center ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Tru By Hilton Jacksonville St Johns Town Center

Everyone (7) Couples (2) Family (2)
5 out of 5
Very clean and modern. Very good breakfast. Very convenience to shopping, dining and UNF.

Posted by , from TALLAHASSEE on 21 Aug. 2023

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5 out of 5

Posted by on 27 Jan. 2023

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5 out of 5

Posted by on 23 May 2022

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5 out of 5
I like how clean and new it is. I don't like that it is much smaller in person, the pictures online are a little misleading. The bathroom was out of Kleenex & towels. Please restock the rooms when a new guest is booked to check in😒

Posted by on 17 Oct. 2021

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Comment from Hotel Management

19 Oct. 2021 by AGM

Thank you for your feedback. I will pass this information on to housekeeping

5 out of 5

Posted by on 13 Jun. 2021

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4 out of 5
Clean and Modern. Friendly Staff. Lots of restaurants nearby...."....."..................

Posted by on 26 Nov. 2020

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Comment from Hotel Management

5 Dec. 2020 by AGM

Thanks for staying with us at the Tru by Hilton Jacksonville St. Johns Town Center. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon! With Tru Spirit

1 out of 5

Posted by on 25 Jun. 2020

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Comment from Hotel Management

26 Jun. 2020 by AGM

Thank you for your recent stay at Tru by Hilton Jacksonville St. Johns Town Center and for being one of the first to stay at our new hotel. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. We’re sorry to hear we didn’t meet your expectations. Please know that your feedback is important to us to help guide decisions that are made to improve our hotel. Again, thank you for taking the time to help us make Tru by Hilton “Uniquely Tru,” and if I can be of any further assistance please let me know. I look forward to seeing you again soon. With Tru Spirit,

5 out of 5
The hotel is minimalistic yet has everything you need. The breakfast was delicious. The staff was very helpful. The location is perfect for shopping. We spent the morning at IKEA, then the shopping center ate lunch, went to room took a nap, and shopped till late. Great place to stay.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

8 Dec. 2019 by AGM

Thanks for staying with us at the Tru by Hilton Jacksonville St. Johns Town Center. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon! With Tru Spirit

5 out of 5

Posted by on 7 Aug. 2019

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2 out of 5
I could hear the couple next door having sex and the hot water in the shower didn’t work

Posted by on 14 Jul. 2019

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About the Tru By Hilton Jacksonville St Johns Town Center

Location 4640 Tropea Way, Jacksonville, FL 32246

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. You'll find a 24-hour business center on site. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Tru By Hilton Jacksonville St Johns Town Center. Self parking is free. This Jacksonville hotel is smoke free.

  • 98 guestrooms or units
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Gift shop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru By Hilton Jacksonville St Johns Town Center offers 98 air-conditioned accommodations with bathrobes and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LCD televisions come with premium cable channels and pay movies. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Egyptian cotton linens
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per day
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Jacksonville St. Johns Town Center FL Hotel
  • Tru Hilton Jacksonville St. Johns Town Center FL
  • Tru Hilton St. Johns Town Center Hotel
  • Tru Hilton Jacksonville St. Johns Town Center
  • Tru Hilton St. Johns Town Center
  • Tru By Hilton Jacksonville St Johns Town Center Hotel
  • Tru Hilton Jacksonville St. Johns Town Center Hotel
  • Tru By Hilton Jacksonville St Johns Town Center Jacksonville
  • Hotel Tru by Hilton Jacksonville St. Johns Town Center
  • Tru by Hilton Jacksonville St. Johns Town Center Jacksonville
  • Tru by Hilton Jacksonville St. Johns Town Center FL

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.