6/10 Okay
Sandra
Travelled with family, Business traveller
Jul 30, 2025
We arrived late in the evening to find the key pad for room malfunctioning (needed battery), phone in room not working (needed battery), garbage disposal had trash in it and was also rusty: waited for an hour for maintenance to come and resolve issues until midnight, to no avail. Left 2 messages for the manager following morning with front desk. Manager never reached out, had to call a third time before maintenance showed up. Manager never returned calls. We were at the hotel for 10 days totaling a 3K bill, would expect a manager to check in with a courtesy call. In addition to this the front desk person when asked could not give full/detailed information or directions regarding details of commuting in and out of New York. As well, when asked, the front desk person could not give detailed info for local shipping options (UPS)...including that there was a UPS drop box right across the street from hotel, as well as a UPS Store just a short walk away (all basic services we had to figure out without help). Otherwise, laundry facilities-not well maintained: found the machine dirty, hadn't been cleaned had mold/dirt, and soap scum, dryer lint trap was overfull. Cell-Phone service was non-existent in our room. Bed was comfortable, air-conditioning adequate, breakfast adequate. Only one elevator working for 5 days of our stay servicing 164 rooms, not ok. We give them a C+ but no reason this property couldn't be exemplary by fixing management.
Sandra
Stayed 5 nights in Jul 2025