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Kampala Serena Hotel

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Photo gallery for Kampala Serena Hotel

Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
2 bars/lounges, Champagne bar
Junior Suite
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Kintu Road, Kampala, 256
  • Place, Uganda Golf Course
    ‪8 min walk‬
  • Place, The Parliament of the Republic of Uganda
    ‪8 min walk‬
  • Place, Embassy of Sweden
    ‪18 min walk‬
  • Airport, Entebbe (EBB-Entebbe Intl.)
    ‪43 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Room

Club Room

Club Room

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(16 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the area

Kampala

Central Kampala getaway .Within a 15-minute walk of this Nakasero hotel, you'll find Uganda Golf Course and Independence Monument. Also, Embassy of Belgium is within half a mile (1 km) and The Parliament of the Republic of Uganda is within 2 miles (3 km).

What's nearby

  • Uganda Golf Course - 8 min walk - 0.7 km
  • The Parliament of the Republic of Uganda - 8 min walk - 0.7 km
  • Embassy of Sudan - 15 min walk - 1.3 km
  • Embassy of Sweden - 18 min walk - 1.6 km
  • The Acacia Mall - 3 min drive - 2.2 km

Getting around

  • Entebbe Intl. Airport (EBB) - 65 min drive

Restaurants

  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Fairway Hotel - ‬7 min walk
  • ‪Lotus Mexican Resturant - ‬4 min walk
  • ‪Park Square in the Sheraton - ‬9 min walk
  • ‪The Pizzeria - Speke Resort - ‬11 min walk

About this property

Kampala Serena Hotel

Family-friendly 5-star hotel with 6 restaurants
Kampala Serena Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 16 meeting rooms, and limo/town car service. Event space at this hotel measures 10290 square feet (956 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Kampala Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

  • 152 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 bars or lounges
  • 10290 sq ft of conference space
  • 956 sq m of conference space
  • Built in 2003
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Coffee shop
  • Bar by the pool
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM

Late check-in subject to availability

Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 150.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Property Registration Number 61491

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Kampala

Hotel Kampala Serena

Hotel Serena Kampala

Kampala Hotel

Kampala Hotel Serena

Kampala Serena

Kampala Serena Hotel

Serena Hotel Kampala

Serena Kampala

Serena Kampala Hotel

Kampala Serena Hotel Hotel

Kampala Serena Hotel Kampala

Kampala Serena Hotel Hotel Kampala

Frequently asked questions

How close is Kampala Serena Hotel to the airport?

Kampala Serena Hotel is 30.5 mi (65-min drive) away from the Entebbe Intl. Airport (EBB) airport, the closest popular airport to the property.

How much does it cost to stay at Kampala Serena Hotel?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Kampala Serena Hotel on Jun 3, 2026 start from CA $225, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Kampala Serena Hotel have an airport shuttle?

Kampala Serena Hotel offers an airport shuttle 24 hours a day, on request, for a charge of UGX 242750 per person, one-way.

Does Kampala Serena Hotel offer free breakfast?

Kampala Serena Hotel does not offer free breakfast.

Is there a casino at Kampala Serena Hotel?

No, there is no casino at this hotel.

What time is check-in at Kampala Serena Hotel?

Check-in start time: noon; Check-in end time: 6:00 PM.

Is there free parking at Kampala Serena Hotel?

This hotel offers free self parking and valet parking.

Does Kampala Serena Hotel have a pool?

Kampala Serena Hotel features an outdoor pool and a children's pool. Guests can enjoy pool access from 6:00 AM to 6:00 PM.

Does Kampala Serena Hotel have a restaurant?

There are 6 onsite restaurants, offering options like French cuisine, garden views, and a poolside location.

Does Kampala Serena Hotel have a spa?

Pamper yourself with a day at Serena Maisha Spa, where you can enjoy hot stone massages, mani/pedis, and hydrotherapy.

How close is Kampala Serena Hotel to downtown Kampala?

Kampala Serena Hotel is 0.2 mi away from Central Kampala.

Kampala Serena Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 204 out of 252 reviews
Rating 8 - Good. 35 out of 252 reviews
Rating 6 - Okay. 7 out of 252 reviews
Rating 4 - Poor. 3 out of 252 reviews
Rating 2 - Terrible. 3 out of 252 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Noah

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Noah

Liked: Cleanliness, amenities, property conditions & facilities
This is truly a five star hotel in all aspects.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities
Clean room and very friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing, serene, friendly staff, good food and great facilities
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Franklin

Liked: Cleanliness, amenities
Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Maishara

Liked: Cleanliness, amenities, property conditions & facilities
The room service was more than excellent. The staff are very warm and kind
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Per

Liked: Cleanliness, staff & service, amenities
Wonderful garden
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Mitsuhiro

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and great staff
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!
Stayed 9 nights in Nov 2025
Verified

10/10 Excellent

Ankita

Clean roos
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Didier

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to be
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent place to stay
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Decolby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mahamood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Well mannered
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel, but the surroundings were less than desirable
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Momodou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best place to stay in Kampala
Stayed 1 night in Nov 2023
Verified

8/10 Good

V A

Liked: Cleanliness, staff & service, room comfort

Breakfast is best part

Nice hotel. Breakfast is very nice. The chef made a fantastic omelette and the cappuccino was good.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful hotel

so comfortable and clean. Shower was wonderful. Plan on coming back again!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and quiet environment!. Room service is great.
Stayed 2 nights in Dec 2024