2/10 Terrible
Tiffany Sin Yi, Singapore
Jul 6, 2025
Disliked: Amenities
My parents, younger brother, and I stayed at Chanalai Garden Resort (rooms 3205 & 3206) from 28 June to 1 July 2025. My parents were in room 3206. We checked in early evening with just backpacks and one small luggage.
My dad had placed MYR1,000 (10 x MYR100 notes) in the side pocket of his backpack, specifically reserved for duty-free alcohol purchases on the last day. That cash was never touched throughout the trip. Unfortunately, on the morning of 1 July, just before checking out, he discovered the money was gone.
There were two known occasions where staff entered for housekeeping—once on 29 June (room was cleaned while we were out for dinner) and again on 30 June (only bottled water was replaced, and strangely, the bed remained messy). Meanwhile, our room next door was cleaned properly on 30 June, which made the rushed and incomplete service in my parents’ room feel suspicious.
When reported, the hotel denied everything (as expected). Extremely disappointed that such a breach of trust could happen in a supposed 4-star hotel. Would not recommend this place—your belongings may not be safe.
Tiffany Sin Yi
Stayed 3 nights in Jun 2025