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Pullman Phuket Karon Beach Resort

5.0 star property
5-star beachfront hotel near Karon Beach

Choose dates to view prices

Photo gallery for Pullman Phuket Karon Beach Resort

5 outdoor pools, free cabanas, pool umbrellas
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
Superior Suite, Sea View
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Gym

Explore the area

Map
333 Patak Road, Karon Beach, Karon, Phuket, 83100
  • Karon Beach
    ‪9 min walk‬
  • Kata Beach
    ‪2 min drive‬
  • Big Buddha
    ‪10 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪51 min drive‬

Room options

View all photos for Deluxe Twin Room, 2 Single Beds, Garden View

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Twin Room, 2 Single Beds, Garden View

8.0 out of 10
Very good
(1 review)
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Queen Beds, Garden View

Premium bedding, minibar, in-room safe, individually furnished

Superior Room, 2 Queen Beds, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed, Sea View

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Suite, 1 King Bed, Sea View

  • 138 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Sea View

Superior Room, 1 King Bed, Sea View

Superior Room, 1 King Bed, Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Garden View

Superior Room, 1 King Bed, Garden View

Superior Room, 1 King Bed, Garden View

8.6 out of 10
Excellent
(4 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Double Beds, Sea View

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Twin Room, 2 Double Beds, Sea View

7.4 out of 10
Good
(8 reviews)
  • 44 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin Room, 2 Single Beds, Garden View

Premium bedding, minibar, in-room safe, individually furnished

Superior Twin Room, 2 Single Beds, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Sea View

Presidential Suite, 1 King Bed, Non Smoking, Sea View

Presidential Suite, 1 King Bed, Non Smoking, Sea View

  • 170 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 84 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 2 Single Beds, Garden View

Junior Suite, 2 Single Beds, Garden View

Junior Suite, 2 Single Beds, Garden View

  • 62 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Garden View

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(2 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 84 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

  • 84 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Sea View

Premium bedding, minibar, in-room safe, individually furnished

Junior Suite, 2 Single Beds, Sea View

  • 62 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Sea View

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Room, 1 Double Bed, Sea View

10.0 out of 10
Exceptional
(4 reviews)
  • 44 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed, Sea View

Junior Suite, 1 Double Bed, Sea View

Junior Suite, 1 Double Bed, Sea View

  • 62 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, Sea View

Superior Twin Room, 2 Single Beds, Sea View

Superior Twin Room, 2 Single Beds, Sea View

  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 Double Bed, Garden View

Junior Suite, 1 Double Bed, Garden View

Junior Suite, 1 Double Bed, Garden View

  • 62 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Karon

Beachside getaway.You'll be within half a mile (1 km) of Karon Beach and 2 miles (3 km) of Kata Beach with a stay here. Big Buddha and Kata Noi Beach are also within 3 miles (5 km).

What's nearby

  • Karon Beach - 9 min walk - 0.8 km
  • Kata Beach - 2 min drive - 2.0 km
  • Kata Noi Beach - 5 min drive - 3.9 km
  • Patong Beach - 10 min drive - 8.8 km
  • Big Buddha - 10 min drive - 8.8 km

Getting around

  • Phuket Intl. Airport (HKT) - 72 min drive

Restaurants

  • ‪Ciao bistro & cafe - ‬14 min walk
  • ‪EAT. Bar & Grill - ‬5 min walk
  • ‪Coffee Talk - ‬14 min walk
  • ‪Ocean Beach Club - ‬16 min walk
  • ‪Sails - ‬7 min walk

About this property

Pullman Phuket Karon Beach Resort

5-star beachfront hotel near Karon Beach
Pullman Phuket Karon Beach Resort offers its guests a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 11 meeting rooms, and limo/town car service are available. A children's pool, a 24-hour health club, and a steam room are also featured at the luxury Pullman Phuket Karon Beach Resort. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Karon hotel.

  • 662 guestrooms or units
  • 40 levels
  • 7 buildings
  • 4 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • Meeting rooms
  • 2400 sq m of conference space
  • Built in 1986
  • Deli
  • Supervised childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
Pullman Phuket Karon Beach Resort offers 662 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. 43-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Russian, Thai

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Novotel Phuket Kata Avista Resort And Spa

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  • Spa
  • Kids pool
4.4 out of 5, Excellent, 263 reviews
The price is CA $83
CA $99 total
includes taxes & fees
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Property amenities

Family friendly

  • 5 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (THB 300 per 24-hour period)

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: THB 650 for adults and THB 325 for children
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour health club
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free beach club
  • Full-service spa
  • Playground
  • Shopping
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Hospital bed
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 43-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Additional fees of THB 383 apply to children ages 4-12 for breakfast, when sharing existing bedding with their parent. Fees are collected at the property.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Phuket Karon Beach Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1900.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 650 for adults and THB 325 for children
  • Fee for wired internet in public areas: THB 300 per 24-hour period (rates may vary)
  • Airport shuttle fee: THB 1350 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1900.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property does not allow children 16 and younger to access the Panorama Lounge after 5:30 PM.
Property Registration Number 08355270000245

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Phuket Arcadia Resort Karon
Hilton Phuket Arcadia Resort
Hilton Phuket Arcadia Karon
Hilton Phuket Arcadia
Hotel Hilton Phuket Arcadia Resort & Spa Karon
Karon Hilton Phuket Arcadia Resort & Spa Hotel
Hotel Hilton Phuket Arcadia Resort & Spa
Hilton Phuket Arcadia Resort & Spa Karon
Hilton Phuket Arcadia Resort Spa
Hilton Phuket Arcadia Karon
Hilton Phuket Arcadia Resort And Spa

Pullman Phuket Karon Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 1001 reviews
Rating 8 - Good. 322 out of 1001 reviews
Rating 6 - Okay. 104 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rebecca Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort with great rooms, pool areas were great. Very disappointed in the restaurants, expensive food that caused food poisoning.
Stayed 11 nights in Mar 2025

6/10 Okay

Brett Neil

Travelled with partner
Liked: Staff & service
Overall not a bad place to stay but the hotel needs a bit of a spruce up and some maintenance to be rated 5 star. With items in the room falling off, getting stuck (all plugs), shower leaking and flooding the bathroom, and lack of tv entertainment unless you join Facebook or Netflix plus outdoor furniture and gardens needing replacement or repair it falls a bit short of 5 star luxury. Room services could be conducted up to 7pm which is not convenient after a day out. The meal prices are very expensive as is anything within the hotel grounds. However, the staff were wonderful and very helpful if you struck the ones that could speak a little English. The location is great and just a short walk across the road to a beautiful beach. Overall, don’t expect it to be a 5 star experience but the location is top notch.
Stayed 14 nights in Mar 2025

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the Pullman Phuket, and I must say, it was an exceptional experience. The hotel's location is fantastic, just a short stroll from the beach, making it easy to enjoy the sun and sea. The in-house dining options were impressive, with breakfast at Snail offering a delightful start to the day, and dinner at Thai Thai was equally enjoyable. One of the highlights of our evenings was the live music at the Andaman Lounge, which added a wonderful ambiance to our stay. I highly recommend trying the ravioli at Karon Cafe; it was a standout dish that we looked forward to. The hotel also boasts clean swimming pools and spacious rooms, which made our stay even more comfortable. We booked two junior suites, and they were simply brilliant. Overall, our experience at Pullman Phuket was amazing, and I would highly recommend it to anyone looking for a relaxing getaway.
Stayed 5 nights in Mar 2025

10/10 Excellent

Arnab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was a biton a higher side but the luxury you enjoy compensates for it. We thoroughly enjoyed our stay and didn't show much interest in going around Phuket as hotel itself was enough
Stayed 4 nights in Mar 2025

6/10 Okay

Yasmin

Liked: Cleanliness
3 star hotel with 5 star prices. No hot or cold towel upon arrival and no water offered. Pool area in poor condition. Towels in bad condition. No live entertainment apart from a bad duo in Andaman lounge 3 nights per week. Spa treatments were good but expensive.
Stayed 10 nights in Mar 2025

10/10 Excellent

ionel, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and the food we had every day. The position of the resort is fantastic, not too far from the Karon main streets where you find lots of nice restaurants , shops and a beautiful Temple!
Stayed 8 nights in Mar 2025

10/10 Excellent

Wen

Stayed 3 nights in Mar 2025

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the most amazing places we have stayed in the world. everything was perfect including Pools, restaurants, bars, entertainment, beach cleanliness, staff was perfect, enjoyed the tennis and pickleball area and staff.
Stayed 6 nights in Nov 2024

10/10 Excellent

Amarpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Some maintenance work currently going in. Food and beverages in hotel are very expensive. Walkable to local food and shopping areas. Excellent location.
Stayed 7 nights in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel.. go for the seaview, amazing sunset. Easy access to Karon and kata.. staff lovely. Right on beach front.
Stayed 14 nights in Feb 2025

8/10 Good

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is big and beautifully maintained. The staff is very helpful and accommodating.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jan Laursen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

8/10 Good

Peter Nicholas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Under renovation in areas so some pools closed, sauna and steam room in gym out of action and noise from ongoing work on ground and first floor. Could have been warned before booking. Overall a pleasant stay and would recommend to others.
Stayed 10 nights in Feb 2025

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 9 nights in Feb 2025

10/10 Excellent

DARSHAN RAKESHBHAI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at pullman resort. The only thing we didn't like is breakfast was quite average & there were quite limited options. We were really disappointed with breakfast
Stayed 7 nights in Feb 2025

10/10 Excellent

Misuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

모든 점이 만족스러웠어요.

우린 이 호텔에서 신혼여행을 보냈었어요. 올해 결혼 30주년 기념으로 다시 가게 되었는데 세월의 흔적이 조금 느껴졌지만 방이 매일 청결하게 정리가 되어 있어서 좋았어요. 호텔의 여러곳을 돌아볼 수 있어요. 한가지 아쉬움 점은 한글로 된 안내서가 없어서 아쉬웠어요.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ali

Stayed 7 nights in Jan 2025

4/10 Poor

Serpil

Liked: Cleanliness, staff & service
Our booking was for 2 adults and a 12 year old child. Reservation confirmation was for a rom appropriate for 3 sleeps. However at the checkin we were charged for extra bed, reception claiming our 12 year old daughter is not a baby! That was unexpected and misleading. In addition the given room was too small for an additional bed. We paid for sea view but unfortunately with the smell and the noise from restaurant on the ground floor of the wing we were not even able to open our balcony door (the only window).
Stayed 6 nights in Jan 2025

6/10 Okay

sochigerel

Liked: Cleanliness
Stayed 4 nights in Jan 2025

6/10 Okay

Jayesh

Travelled with family
I have stayed at a number of Pullman properties in Asia (Thailand and Vietnam). Most recently the Pullman Phu Quoc 24th Dec to 1st Jan 25 I was very disappointed at the overall service and cleanliness of the property. Day 1 arrival, there were no towels available for guests at the swimming pool and we were advised to wait at least 1 hour. With two young children who had been swimming I found this completely unacceptable. Our room was also not cleaned for hours even after leaving the ‘make up room’ sign before leaving for breakfast and coming back to the room 2 hours later. After making a call to the reception to ask for the room to be cleaned and then spending a few hours in the swimming pool and beach and returning to the room it was still left uncleaned. After physically visiting the reception desk to complain, I was told that the Phu Quoc property rooms are only cleaned once a day after 3pm - I have never come across this explanation before in all my time of travelling around the world either for business or leisure. On arrival at the Pullman Karon Beach after check-in with family (3 rooms) I requested to speak to the manager. A lady (Jung) duly came to speak to me and I alerted her to the numerous service issues I experienced at the Phu Quoc property seeking her assurance that the same would not be repeated at the Karon Beach hotel. Day 1, after check-in I called the reception team to request 2 firm pillows and nothing arrived. I called again and still nothing.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jestine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 10 nights in Jan 2025

2/10 Terrible

Georgiy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay as far away as possible. What a mess!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities.
Stayed 7 nights in Nov 2024

8/10 Good

Vinay

Stayed 9 nights in Nov 2024