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Kigali Serena Hotel

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Photo gallery for Kigali Serena Hotel

Outdoor pool
Reception
Front of property
Buffet
Breakfast, lunch and dinner served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
KN 3 Avenue, Kigali, Rwanda, Kigali, 250
  • Place, Union Trade Center
    ‪17 min walk‬
  • Place, Ntarama Church
    ‪18 min walk‬
  • Place, Club Rafiki
    ‪3 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • Free WiFi

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2
  • Free WiFi

Prime Rooms

  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite

Executive Suite

Executive Suite

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the area

Kigali

Central Kigali getaway .You'll find Union Trade Center and Ntarama Church within 2 miles (3 km) of this hotel. Kandt House Museum of Natural History and Club Rafiki are also within 2 miles (3 km).

What's nearby

  • Union Trade Center - 17 min walk - 1.4 km
  • Ntarama Church - 18 min walk - 1.6 km
  • Kandt House Museum of Natural History - 2 min drive - 1.5 km
  • Club Rafiki - 3 min drive - 2.3 km
  • Nyamirambo Stadium - 5 min drive - 3.8 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive

Restaurants

  • ‪Question Coffee - ‬20 min walk
  • ‪Bourbon Coffee - ‬20 min walk
  • ‪Hotel des Milles Collines - ‬16 min walk
  • ‪Preet Fast Food - ‬15 min walk
  • ‪DownTown - ‬12 min walk

About this property

Kigali Serena Hotel

5-star hotel with 1 outdoor pools, connected to a shopping center
Kigali Serena Hotel offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business center, meeting rooms, and limo/town car service are available. Spa services, a terrace, and multilingual staff are also featured at the luxury Kigali Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Kigali hotel is smoke free.

  • 148 guestrooms or units
  • 5 levels
  • 4 buildings
  • Meeting rooms
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Kigali Serena Hotel offers 148 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Kigali hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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  • Spa
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The price is CA $294
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includes taxes & fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kigali Serena Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for RWF 150.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: RWF 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

Property Registration Number A505/06

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

How close is Kigali Serena Hotel to the airport?

Kigali Serena Hotel is 7.5 mi (27-min drive) away from the Kigali (KGL-Kigali Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Kigali Serena Hotel?

As of Jun 28, 2026, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on Jul 2, 2026 start from CA $173, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Kigali Serena Hotel have an airport shuttle?

Kigali Serena Hotel offers an airport shuttle 24 hours a day, on request, for a charge of RWF 35 per person, one-way.

Does Kigali Serena Hotel offer free breakfast?

Kigali Serena Hotel does not offer free breakfast.

Is there a casino at Kigali Serena Hotel?

No, there is no casino at this hotel.

What time is check-in at Kigali Serena Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Kigali Serena Hotel?

This hotel offers free self parking.

Does Kigali Serena Hotel have a pool?

Kigali Serena Hotel features an outdoor pool and a children's pool.

Does Kigali Serena Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Kigali Serena Hotel have a spa?

This hotel doesn't have a spa, but it does offer hot stone massages, reflexology, and body treatments.

How close is Kigali Serena Hotel to downtown Kigali?

Kigali Serena Hotel is 3 mi away from Kigali.

Kigali Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 132 out of 191 reviews
Rating 8 - Good. 38 out of 191 reviews
Rating 6 - Okay. 11 out of 191 reviews
Rating 4 - Poor. 10 out of 191 reviews
Rating 2 - Terrible. 0 out of 191 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a great location and good pool area. Good breakfast and the service is good allover
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Nice large pool, great breakfast and attentive staff.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

D J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis in the central CBD area of Kigali, with diverse menus and good service
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with lovely views
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

STEFAN

Liked: Cleanliness
Property and room a little dated TV did not work Staff very friendly Very good breakfast
Stayed 1 night in Feb 2026
Verified

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
The staff were courteous and the room was very clean.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Sosan

Liked: Cleanliness, amenities, property conditions & facilities
Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all respects all the staff are lovely well done
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Ntunga

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Agatha

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Stayed 6 nights in Apr 2025
Verified

8/10 Good

Afonso Mario

Liked: Cleanliness, amenities, property conditions & facilities
Please heat the pool
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and beautiful pool and spa.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Robert

Friendly and helpful staff. Good food.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great all the way around
Stayed 9 nights in May 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely lovely place
Stayed 6 nights in Mar 2024
Verified

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

SOMORIN AHMED

Liked: Staff & service, amenities, property conditions & facilities
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Stayed 2 nights in Jan 2025