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Kigali Serena Hotel

5.0 star property
5-star luxury hotel near Kigali Convention Centre, connected to a shopping center

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Photo gallery for Kigali Serena Hotel

Outdoor pool
Property preview
Front of property
Reception
Breakfast buffet

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Boulevard De La Revolution, Kigali, 250
  • Place, Union Trade Center
    ‪15 min walk‬
  • Place, Ntarama Church
    ‪17 min walk‬
  • Place, Club Rafiki
    ‪3 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

  • Sleeps 2

Prime Rooms

  • Sleeps 2

View all photos for Junior Queen Suite

1 bedroom, minibar, in-room safe, desk

Junior Queen Suite

  • Sleeps 2

View all photos for Executive Suite

1 bedroom, minibar, in-room safe, desk

Executive Suite

  • Sleeps 2

View all photos for Standard King Room

1 bedroom, minibar, in-room safe, desk

Standard King Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

1 bedroom, minibar, in-room safe, desk

Standard Queen Room

  • Sleeps 2

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About the area

Kigali

Central Kigali getaway .You'll find Union Trade Center and Ntarama Church within 2 miles (3 km) of this hotel. Kandt House Museum of Natural History and Club Rafiki are also within 2 miles (3 km).

What's nearby

  • Union Trade Center - 15 min walk - 1.3 km
  • Ntarama Church - 17 min walk - 1.5 km
  • Kandt House Museum of Natural History - 2 min drive - 1.9 km
  • Club Rafiki - 3 min drive - 1.9 km
  • Kigali Convention Centre - 7 min drive - 5.3 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive

Restaurants

  • ‪Choose Kigali Fine Dining - ‬4 min drive
  • ‪Macoco (Madja’s Coffee Corner) - ‬14 min walk
  • ‪Abou Tamu-Tamu - ‬15 min walk
  • ‪Hotel des Milles Collines - ‬15 min walk
  • ‪Kigali Pan-African Kitchen - ‬12 min walk

About this property

Kigali Serena Hotel

5-star luxury hotel near Kigali Convention Centre, connected to a shopping center
Kigali Serena Hotel offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business center, meeting rooms, and limo/town car service are available. Spa services, a terrace, and multilingual staff are also featured at the luxury Kigali Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Kigali hotel is smoke free.

  • 148 guestrooms or units
  • 5 levels
  • 4 buildings
  • Meeting rooms
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Kigali Serena Hotel offers 148 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Kigali hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kigali Serena Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for RWF 150.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: RWF 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

Property Registration Number A505/06

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Kigali Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 105 out of 152 reviews
Rating 8 - Good. 29 out of 152 reviews
Rating 6 - Okay. 8 out of 152 reviews
Rating 4 - Poor. 10 out of 152 reviews
Rating 2 - Terrible. 0 out of 152 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Linda

Stayed 4 nights in Aug 2025

10/10 Excellent

mohamed rashad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

Robert, 60504

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sunil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marion

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dahlia

Stayed 2 nights in Jul 2025

10/10 Excellent

Bramwel, Mount Laurel

Stayed 1 night in Jul 2025

10/10 Excellent

Ralph Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Friendly and helpful staff. Good food.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great all the way around
Stayed 9 nights in May 2025

10/10 Excellent

Deborah, New York

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Stayed 6 nights in Apr 2025

4/10 Poor

Yakup

Business traveller
Disliked: Staff & service, property conditions & facilities

Very Bad Front Office Staff

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and beautiful pool and spa.
Stayed 4 nights in Jan 2025

10/10 Excellent

Emmanuel

Stayed 2 nights in Jan 2025

10/10 Excellent

gail, Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
Stayed 1 night in Jan 2025

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, amenities
Very professional staff
Stayed 5 nights in Nov 2024

8/10 Good

Boubacar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2024

4/10 Poor

Michel, Kalamazoo

Travelled with partner
Disliked: Amenities, property conditions & facilities
I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Stayed 2 nights in Jul 2024

10/10 Excellent

DANIEL, Hong Kong

Stayed 1 night in Jun 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
5 star quality service
Stayed 3 nights in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely lovely place
Stayed 6 nights in Mar 2024

10/10 Excellent

Monica

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great feeling
Stayed 3 nights in Feb 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Stayed 4 nights in Nov 2023