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Holiday Inn Knoxville N - Merchant Drive

2.5 star property
Spa hotel in Inskip

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Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
5634 Merchants Center Blvd, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪20 min walk‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Neyland Stadium
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪22 min drive‬

Room options

King Room - Mobility Access Tub - Non-Smoking

  • Sleeps 2
  • Free WiFi

2 Queen Standard Access Tub

  • Sleeps 4
  • Free WiFi

Premium King Room

  • Sleeps 4
  • Free WiFi

Comm Access King Standard Room

  • Sleeps 2
  • Free WiFi

Standard Room with Two Queen Beds

  • Sleeps 4
  • Free WiFi

1 King Standard Access Shwr

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • Free WiFi

Standard King Room

  • Sleeps 2
  • Free WiFi

1 King Standard Access

  • Sleeps 2
  • Free WiFi

2 Queen Standard Access

  • Sleeps 4
  • Free WiFi

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About the area

Knoxville

Inskip stay.Your stay at this Inskip hotel places you within 3 miles (5 km) of Knoxville Expo Center and Victor Ashe Dog Park. University of Tennessee and Knoxville Children's Theatre are also within 6 miles (10 km).

What's nearby

  • Knoxville Expo Center - 20 min walk - 1.7 km
  • Knoxville Convention Center - 6 min drive - 9.2 km
  • University of Tennessee - 6 min drive - 9.5 km
  • Neyland Stadium - 7 min drive - 10.9 km
  • Thompson–Boling Arena - 8 min drive - 11.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Cracker Barrel - ‬14 min walk
  • ‪Popeyes Louisiana Kitchen - ‬19 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬13 min walk
  • ‪Ingles Market - ‬17 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive

Spa hotel in Inskip
Holiday Inn Knoxville N - Merchant Drive offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. The business-friendly Holiday Inn Knoxville N - Merchant Drive also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available.
  • 1 building
  • 123 guestrooms or units
  • 5 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • 1 conference room
Holiday Inn Knoxville N - Merchant Drive offers 123 accommodations with coffee/tea makers and complimentary weekday newspapers. Rooms open to balconies. Beds feature premium bedding. Premium cable television is provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Similar properties

Room, 1 King Bed, Mobility Accessible, Non Smoking (Bathtub W/grab Bars)
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  • Pet friendly
  • Free WiFi
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includes taxes & fees
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Property amenities

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • Full-service spa
  • Gym
  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable/satellite channels
  • Premium channels

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Maximum 2 (weight limit: 20 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available for USD 10 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Inn Knoxville
Clarion Knoxville
Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N - Merchant Drive Hotel
Holiday Inn Knoxville N - Merchant Drive Knoxville
Holiday Inn Knoxville N - Merchant Drive Hotel Knoxville

Frequently asked questions

How close is Holiday Inn Knoxville N - Merchant Drive to the airport?

Holiday Inn Knoxville N - Merchant Drive is 17.1 mi (22-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

Does Holiday Inn Knoxville N - Merchant Drive have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Knoxville N - Merchant Drive.

Does Holiday Inn Knoxville N - Merchant Drive offer free breakfast?

Holiday Inn Knoxville N - Merchant Drive does not offer free breakfast.

Is there a casino at Holiday Inn Knoxville N - Merchant Drive?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Knoxville N - Merchant Drive?

Check-in start time: 3 PM; Check-in end time: 7 AM.

Is there free parking at Holiday Inn Knoxville N - Merchant Drive?

This hotel offers free self parking.

Does Holiday Inn Knoxville N - Merchant Drive have a pool?

Holiday Inn Knoxville N - Merchant Drive features a seasonal outdoor pool.

Does Holiday Inn Knoxville N - Merchant Drive have a spa?

Yes, this hotel has a spa.

How close is Holiday Inn Knoxville N - Merchant Drive to downtown Knoxville?

Holiday Inn Knoxville N - Merchant Drive is 4.7 mi away from Knoxville.

Holiday Inn Knoxville N - Merchant Drive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 139 out of 573 reviews
Rating 8 - Good. 245 out of 573 reviews
Rating 6 - Okay. 131 out of 573 reviews
Rating 4 - Poor. 34 out of 573 reviews
Rating 2 - Terrible. 24 out of 573 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

9.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities
Great Customer Service!! My husband left a pair on sneakers at in the room after we checked out. I received a text message alerting me and them offering to ship to me. We will be back to this hotel only when visiting Knoxville.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overnight on the way to destination. Slept well. All the three of us needed or wanted.
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

beg bug!

It is a very nice hotel and the staff is very friendly. But be careful! Bed bugs! My entire arms is swollen..
Verified

6/10 Okay

Matty Boy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Hotel close to interstate and restaurants.

Hotel staff was friendly and helpful. Very nice breakfast. Location was convenient to downtown and restaurants.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Do not get a room facing the freeway

Do not get a room facing the freeway. Very poor noise mitigation. There are better choices in the area
Verified

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort

Nice hotel for the price.

Hotel was good and clean, room carpet and bathroom need up-dating, breakfast was very basic, nice staff.
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOPS in Knoxville!

Always a wonderful stay at this Clarion hotel. This hotel is, without a doubt, the best deal in Knoxville. Comfort, cleanliness, and overall satisfaction, it's TOPS!
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very personable staff, enjoyed the stay.
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there for mix of business and pleasure - very pleasant folks and clean, neat and well lite
Verified

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overnight spot

Great spot for overnight.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were on vacation -this was top of the line budget hotel!
Verified

4/10 Poor

Don

Disliked: Staff & service, property conditions & facilities, room comfort

A No Sleep Hotel

My room was on the East side of the building facing Interstate 75. The bumper to bumper truck traffic all night kept me awake all night. The only employee was a young girl in her early 20's and couldn't be found, Tried to use the recliner chair but it was broken and locked in an uncomfortable position. Would I stay here again.......absolutely not.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay there. Great rooms,breakfast, and staff.
Verified

8/10 Good

Lynn

Liked: Cleanliness, staff & service

A good room for a great price.

My friends and I were visit the area for my first time and somehow I was put in charge of booking the room. I got so lucky with my choice. While the room was small t was clean and well taken care of. The only negative was the odor of chlorine in the water and the dry skin as a result. Amber was a sweetheart and directed us to a few local places to have fun and it was much appreciated. I would definitely stay here again. Fingers crossed they refill the Coke Zero in the vending machines.
Verified

4/10 Poor

Pawel

Disliked: Staff & service
Nominal free wi-fi, but I was not able to make a connection. Very poor breakfast.
Verified

8/10 Good

Jo

Liked: Cleanliness, property conditions & facilities, room comfort

Clean, friendly hotel across street from shopping

Very clean, comfortable and spacious rooms. Friendly courteous staff
Verified

8/10 Good

nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, Great value!

The hotel staff were friendly, the hotel was clean and the complimentary breakfast was great. The decor is dated and we had a room that faced the highway- which was a little loud. Luckily, we had a white noise machine that canceled that out! Overall, we would stay again!
Verified

6/10 Okay

C

Liked: Staff & service

Decent hotel

I've stayed at another clarion that was better. We checked in a little early and the room given to us was not finished yet by the maid. In fact the maid started cleaning before check in and must have went to break because she left the door open and the maid cart in front of it. They also left the balcony door open letting bugs into the room from the bushes outside.
Verified

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay some where else

It was not a pleasant stay the first two and a half days there cable and internet was shut off according to the front desk no refunds were to be given for inconvenience.
Verified

6/10 Okay

J

Disliked: Cleanliness, property conditions & facilities, room comfort

Needs updating!

The curtains were torn & would not open or close correctly. We were stuck with the half open curtain & window. The bedding had holes & thread was worn completely through. We asked for a different room. The manager told us she could move us to a room with a leak in the bathroom instead.
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice Hotel but the TV and WiFi went out and stayed out all night. Was still out at check out time.
Verified

4/10 Poor

Sue

Disliked: Cleanliness, property conditions & facilities, room comfort

Old, shabby, faded, and wrong.

Listing says rollaway beds avaulable free... The don't even HAVE rollaway. I noted our request in the booking. Apparently, nobody reads the notes, because they could have called or emailed me to alert me. We ended up with a kid on the disgusting floor. Old beds, old bedspreads, stained carpet, a/c barely worked.
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheerful staff & the Rolling Stones

We had been on a long road trip between a destination wedding and delivering a car to a relative. We were exhausted, nerves fried from the traffic, and knowing the next day we would be going home. Pull in to the drive to the hotel and see Red Lobster and the most beautiful sight ever ... an IHOP within walking distance. Walk into the lobby and am greeted by happy staff and the Rolling Stones playing on the radio. Not ashamed to say that it had been a HORRIBLE trip so far and nearly wept with relief. The bed was perfect, pillows were a little tiny though.
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Would recommend this hotel to anyone passing through or planning to stay in Knoxville.
Verified

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay.

Good rooms, comfortable beds, and great breakfast.

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